realself: House of Modern Beauty

Charlotte Cutts & Noemie Mwanzuzi

The road to SXSW was different for all of us. Some of us got here Thursday others drove early Friday morning and one of us unfortunately was under the weather.

While the first two days were filled with long walks and  sessions like Designing better ecosystems, Advertising detox, and design thinking in practice we woke up early to finally see what all the hype was about realself/ House of modern beauty.

Upon arriving there was a wait but badges had priority. We signed a disclosure form and entered the house to explore. The RealSelfHouse of Modern Beauty offers consultations and treatments of Dysport, Emsculpt, HydraFacial, Invisalign, Natrelle, Restylane, SkinCeutical, TempSure Envi, and Vivace. Various assistants of the brand, dressed in Millennial Pink, approached us and discussed the benefits of each procedure and service. Surgeons and service providers were readily available to answer any questions. Walking through the house there were displays of success stories from procedures. We saw some travel sized goods and mistakenly thought we could get them. As we progressed through the house into the backyard there is a cute little bar covered in vines and dressed with pink flowers. Very chic and modern. Further into the backyard there were make shift  tents with women getting procedures done as well as a stage for beauty panels through out the day.

Overall, the activation was clean, bright, feminine, and youthful! The procedures appear to be very professional and trustworthy. 10/10 would recommend.

A Psychologist and an Ad Guy Walk into a Bar

Palmer McGraw and Hilary Monroe

Dan Monheit, Strategy Director at Hardhat agency, and Dr. Melissa Weinberg, Psychologist with LifePsych, used five famous advertisements from the past twenty years to illustrate the intersection of Psychology and Advertising. Given all of the research done in the field of psychology regarding behavioral economics, Monheit asks strategist to consider, “how can we use all of this information to create better ads?”

Budweiser’s “Wassup” ad that ran at the 2000 Super Bowl utilized the strategy of vernacular jack to attach the brand to a phrase. By repeating the phrase over and over again in the ad, they attached the feeling of wanting a Budweiser beer to that phrase. The popularity, and utter hilariousness, of this iconic add caused the phrase “Wassup?” to be used over one million times a day, making every utterance a subtle add.

P&G’s 2010 U.S. Olympic ad entitled “Thank you Mom” was enormously successful despite the short time frame they had to make it and the extensive sub-brands they needed to incorporate into the spot. However, by creating content that resonated with audiences on an emotional level they perfectly crafted a commercial that evoked what Monheit and Weinberg dub the memory availability bias. This bias essentially means that it is easier to recall content that is both emotional and personal, so ads should work to create advertisements as such to enhance recall.

TAC, an Australian safety initiative, created a campaign to lower car fatalities to zero. This advertisement was successful because they implemented the framing effect. This explains that they way that we interpret information has little to do with the information itself. It is how the information is communicated that makes us engage with it.

In 2006, Apple created a campaign that was enormously successful because they utilized the peak end rule. This strategy explains that judgement of experience is not how we felt during it, but how we felt at the end of it. Monheit and Weinber suggest that strategists pick 2 or 3 key points and place the most important at the end because that is what people will remember.

Finally, in 2007 Unicef created a campaign which drew on the licensing effect. This theory explains how we seek balance with our decisions. It is why once we accomplish something challenging, such as finishing a huge school assignment or meeting another personal goal, we give ourselves permission to indulge or, in other words, “treat yourself!”

Neuroscience Proves Advertising’s Effectiveness

Conrad Li and Lauren Howard

“Great creative is about the gut feel and neuroscience proves it to be real.”

As advertisers we assume that great creative pieces will automatically result in high-recall and brand recognition. Human brains are decidedly lazy and have to be working all the time to gather and understand information, which means that advertisers need to work hard to make both the advertising message interesting and memorable.

In order for brands to be successful with their advertisements, they need to be understanding of the different ways to connect with consumers. They need to reduce the cognitive load that consumers are experiencing through their advertisements so that viewers don’t feel overwhelmed, but still understand the idea and message of the ad. Brands need to focus on three kinds of thinking to be successful and reduce the cognitive load: Brand Kind, Behavior Kind, and most importantly Brain Kind.

Brand Kind is the reality or relationship consumers have with brands; they are looking for “friends with benefits” relationship where they get what they want from the brand without too much effort. Behavior kind deals with the ability and opportunity for ads to bring a change in behavior such as making a purchase. Brain Kind is the most important one for brands to focus on and it deals with the visual shortcuts that allow brands to connect consumers using as many senses as possible. When ads only use one sense to reach consumers, there is not as much engagement, recognition, resonance, or relevance.

The speakers throughout this session showed that they used neuroscience to measure the key metrics stated above. Some of the world’s most memorable and well performing ads rated highly in engagement, but sometimes had the lowest brand recall. By using neuroscience, the presenters were trying to find a sweet spot between creativity and memory. Since memory is a finite resource, creatives need to find the best way to garner as much of it as possible. They believe that better experiences and engagement of senses can help with brand recall, but too much will lead to cognitive overload.

Brands that use creative ways to create moving ads (such as video) and experiential setups have the highest recognition, resonance, and relevance. Ads such as Sony’s Bravio Balls and Apple’s 1984 have high recall and recognition because of the ways they engage the brain. In the end, ads that have great creative elements that involve using different senses and direct brand messaging are the ones that stay with us the longest.

SXSW 4 the Win Win

Alex Lily and Rosendo Martinez

The power of social good and corporate consciousness is a rising trend at South by, so much so that it has merited its own track “Social & Global Impact”. Regardless, it has been evident in almost every panel. People want to get behind brands that positively impact the community and the world, and it is important, now more than ever, that brands become beacons of positive change.

Throughout the conference, videos of Elon Musk saying, “you should not just focus on fixing something, work on something that inspires.” This has become a clear motto for SXSW, as people focus on not only acquiring new customers and growth but also making an impactful social and environmental change to the world in which they work; thus, a win win for everyone.

In Rohit Bhargava’s discussion of his book 7 Non-Obvious Trends Changing the Future in 2019, he explored the trend “enterprise empathy”, which positions businesses to showcase their involvement in the community and connect with customers on an emotional level. One example he gave, is that of the supermarket industry in the UK in which grocers like Tesco offer slower lanes and quiet hours so that customers with specific mental and health needs can shop in comfort and at leisure. Thus, they were able to tap into an underserved market and change the daily lives of their communities by making grocery shopping more accessible for all. By tackling the problem emphatically, companies are able to better strengthen their mission, engage with customers, and find new avenues for growth.
In a fireside chat with Christopher Gavigan, the co-founder and chief purpose officer at The Honest Co., and Nina Montgomery, the author of Perspectives on Impact and Perspectives on Purpose, aptly titled, “Moving Beyond the Buzz of Purpose & Impact”, both discussed the struggle of businesses and social enterprises to tackle and hold on to purpose in a meaningful way. Both said that it was evident that social impact as the purpose of a company is great driver of growth and brand engagement but it is critical that companies ingrain this purpose in to the entire culture and strategy of the business. You have to “show up in a meaningful way” in order to create a “global and iconic brand”.


During the Bumble brand activation called the HIVE SXSW in which they took over Jo’s Coffee, each corporate employee passionately referred to the social mission of empowering women. Clearly, this purpose is deeply ingrained to the cultural foundation. It is reaffirmed in each and every way the brand grows, even so that expansion into India challenged the company to culturally adapt by ensuring women’s safety.

When companies have a mission and become champions of social improvements, they strengthen from the inside out. SXSW once again empowers executives, employees, and innovators to gear their companies to become leaders of positive social and global impact, a win win for everyone.

SMU@SXSW Interactive 2019 – The Bumble Hive

Madison Cansler and Michael Bailey

Starting the weekend off with a bang, SMU Temerlin Advertising students are in Austin for SXSW Interactive!

Day 1 began at the Austin convention center to grab badges and then we let the fun begin!  Students scattered around event in search of seminars that ignite their interests.

Some of the first events attended included Designing a Better Media Ecosystem Without Ads, Spectrum at Thomas, The Spurs Interactive, The Future of Enterprise Marketing, and the Bumble Hive: An Experiential Meetup.

The highlight of the morning was consulting with former SMU student, Chelsea Maclin, VP of Marketing for Bumble. Bumble is rapidly evolving the app to ensure relevance to its growing user base. Maclin also relayed her experience  with Bumble operating in a small apartment, and contrasted that with the 100 plus employees spreading the app to India and Mexico.

Chelsea Maclin, VP Marketing at Bumble

Bumble’s success has come from evaluating all marketing efforts against being: 1) glocal, 2) integrated, 3) sustainable, 4) measurable, and 5) impactful.

Ending the session with a group pic with Maclin, the SMU Temerlin Advertising students are excited to make our school proud and see what else the weekend has in store!

Navigating the Waters of Data-Driven Storytelling at SXSW Interactive 2018

Temerlin Advertising Institute graduate students Jessica Phillips and Catherine Scholl

Complexity, Complexity, Complexity

In an enlightening talk about data-driven storytelling, we heard from a panel of professionals about how they combine art and scientific data to execute seamless storytelling in their companies. The panel consisted of Renee Lightner, User Experience Technologist at Viacom, Russell Goldenberg, Editor at Polygraph / The Pudding, and Alex Simoes, CTO at Datawheel. Each member of the panel provided unique insight into perspectives and paradigms within data-driven storytelling through the lens of each of their respective disciplines.

Lightner opened by explaining the importance of online versus print graphics. Online graphics allow users to see the full picture and interact with the content, allowing for a better experience. A strategy she keyed in on was “complexity,” repeating a visual over and over so the reader grasps the content. Additionally, she said it’s important to allow the opportunity for the reader to explore the data on their own. Graphics should inform the reader while still allowing room for them to explore and take in the information at their own time in their own way.

Goldenberg explained the process that The Pudding goes through when providing content.

  • Start with an idea. Collect data. Analyze. Present.

The first three phases explore, while guidance is the final outcome. Great data does not matter – unless, it can be explained with a great guide. As we enter a world of AI with more data and more accurate data, consumers will be overwhelmed if it is not curated in meaningful ways.

Simoes’ approach to storytelling integrates data, extracts and matches entities and indicators, and builds integrated stories. Entities can be, for example, Los Angeles or coal mining, while the indicators within these categories can be something like exports or employment. Together, this information leads to integrated stories on the economy, education, health, etc. The outcome must be aggregated data that is easy to read, interactive, and entertaining. These three ideas seem to be a central theme to creating rich storytelling.

This panel was just one of so many incredible talks that we have attended this week. The atmosphere is absolutely electric as people immerse themselves in SXSW Interactive and all Austin has to offer.

There is diversity at SXSW Interactive 2018. Yet, it is more of the same.

The United States, Australia, Brasil, Mexico, china, Indonesia, Belgium, Great Britain, Iceland, Canada, Portugal, Italy, France, Turkey, Poland, The Netherlands, and Argentina.

What do all these countries have in common? For the next few days, representatives from each country are occupants of a single room at the South by Southwest Interactive trade show in Austin, Texas. 

SMU graduate students Christopher Calhoon and James Williams explored the SXSW Interactive Trade show and discovered that nearly every country was at the show offering a similar mix of products. Tech ruled, with emphasis on demonstrations of different realities (xR) including VR, AR and MR (mixed reality).

 

PhotoBloomAR is an interactive print platform that allows photos to come to life with movement and sound. Basically, they’re a Shutterfly for videos. The demo was a photo of a dog that when viewed through the app came to life as a video of the dog licking ice cream. 

After doing a few laps around the trade show floor and spending a few days here, we did not find one killer app, groundbreaking technological breakthrough or “paradigm shift” to come out of this year’s SXSW. Along with the country booths promoting a country’s technical abilities for business, there were many booths from biotech and medical tech companies promoting various products and services, but each seeed to be applications of current technology.

One fun idea from a startup based here in Austin is a sock subscription service called Sock Club. They started small by curating socks from other labels, and soon decided that they wanted to focus on their own manufacturing. Now all of Sock Club’s socks are designed in Austin, and the company has CSR at heart by controlling the entire production process, sourcing high-quality cotton, following eco-friendly processes, pay their workers are a living wage. 

While there were many countries represented on the floor and many languages being heard at the festival, the products being featured at the show are becoming more similar, competing on incremental improvements of already advanced technologies. Funny enough, this is where branding has it greatest power. When products have similar attributes, messages and brands become greater points of differentiation.

 

Health and Wellness at SXSW

Advertising students Joél Garza and Gabby Axelson stretched out at the health and wellness expo at SXSW.

From acupuncture to mushroom jerky, and sex toys to dental freshners, the Expo was booming with many people of many backgrounds. The sessions on health and wellbeing, understanding the importance of health to attendees of SXSW.

One vendor, Joaquin Brown, demonstrated an app called Yoga Wake Up. After attending a yoga class, he realized the value of breathing and relaxing when waking in the morning. An App idea was born. Instead of an annoying alarm, Joaquin created an app that wakes you with relaxing music and voice of a coach who leads breathing exercises to ready you for the day. With 40 different teachers and 120 different classes available, the app is adding more languages to their classes, to expand their reach globally. 

AOMA Graduate School of Integrated Medicine was there promoting Chinese and integrated forms of medicine. One of the TAI students even experienced the benefits of acupuncture first-hand. Pain is really on everyone’s mind when thinking of acupuncture, but Hannah said, “The whole process was painless. Bassically less pain or similar to a bug bite.”

It was interesting that while SXSW attracts people from all over the world to communicate and learn about themselves and about each other, the Wellness expo provided opportunities to learn about health and living your best life. We left feeling immersed in the SXSW community, the wellness culture and were ready to get back to the action at Interactive.

Brand Experiences Standout at SXSW Interactive

SMU graduate students Lesley Warren & Allison Farris explored brand activations at SXSW Interactive.

– A brand activation is a campaign, event, or experience to engage with consumers. They are generally interactive and at SXSW are almost uniformly over the top.

  • Steven Spielberg’s Ready Player One places you in the world of the the OASIS
  • Google provides phone booths to promote Google Assistant
  • Prove It introduces new trivia app
  • Social Imprint is branded swag company with a pop-up shop on the trade floor
  • YouTube took over a building with “The Greatest Stories Retold,” in 6, 15, or 30 seconds

Ready Player One
Warner Bros is really going all in for Steven Spielberg’s Ready Player One this year. In addition to a sort of creepy flash mob that’s been walking around downtown telling us they’re looking for Wade Watts (code name Parzival), they have a large activation on 4th Street that never seems to have fewer than 50 people waiting to go in.
I waited in line for about an hour. The activation featured gamer/sci-fi memorabilia from the 80s and 90s, including a ceiling-height bust of The Iron Giant and a DeLorean for photo ops. The main attraction was a seemingly very cool VR experience that puts you in the virtual reality world of the film, the OASIS, but I did not do this because, yikes, lines. The tech they’re using to capture data is particularly impressive for a pop-up experience, including lightweight wristbands containing your avatar name that you scan for each experience you participate in. To be honest, I don’t know anything about this film, and it isn’t my typical genre, but I do feel like I have to see this movie now. I’m too involved!

Google Assistant
Google’s pop up activation in the Fairmont had four different “phone booths” immersive set up to demonstrate the Google Phone’s virtual assistant. SXSW participants were guided through scenarios like “Make Google Book It” which demonstrated how you can book a trip completely through voice commands and “Make Google Order It” which demonstrated how you could order mittens for your grandma. The AI was shockingly sophisticated and responsive in real time, and there is great potential for brands to utilize voice search in their digital marketing strategies through paid search for #HeyGoogle. Most people were delighted by their interaction with the AI, but I did see one man who was frustrated by the experience. Not everyone is ready for a world run by smart computers.

HQ Competitor Prove It showed up in full force with multiple touchpoints in the downtown Austin area. Tampa-based PROVEIT is a new trivia app in direct competition with HQ. Founder Prem was handing out “Trivia Cash Cards” redeemable for $1-$1,000 cash in PROVEIT and offering smart phone users a place to charge their phones. This week they will be giving $25,000 to one player in Austin only to promote the 3-month old app. Also seen around town, a branded armor truck promoting the $25,000 prize. Users are encouraged to create and share a public selfie with the truck with the #ThisIsMoney and the funniest post of the week will receive $500 account credit.

Social Imprint, a branded swag company that hires adults who need a second chance in San Francisco, set up a pop-up shop on the trade show floor complete with an onsite screen printing press to demonstrate their process. The company was raising money for a local non-profit called The Front Porch by requesting a suggested a $5 donation for a free SXSW T-shirt. Trade show attendees could also see the full range of branded products that marketers could use for swag.

YouTube
Another interesting activation was from YouTube. The company recreated fairy tales for the modern age with help from top creative agencies and celebrities like Silicon Valley’s Thomas Middleditch. With “The Greatest Stories Retold,” YouTube proves impactful stories can be told by a 6, 15, or 30 second clip. This pop-up was another impressive display of tech, with different video scenarios that are activated by motion and touch. My particular favorite was a shoe display that was activated when a person placed their foot in the large plastic heel. While not quite as grandiose as Ready Player One, “The Greatest Stories Retold” was entertaining and impressive.

Beyond People in Power, Tech, and Politics: SXSW Sessions Cover Broad Topics

Temerlin Advertising students Hannah Tymochko and Lauren Cole explored sessions beyond marketing and technology at SXSW.

CNN’s Jake Trapper paired up with Bernie Sanders to cover an assortment of topics, many of which Sanders felt are not adequately covered on CNN. Some of his notable and long-time favorites include gun control, DACA, and the 1 percent. All seemed to leave with a more patriotic taste in their mouth.

Whether Democrat or a Republican, Sanders had a message for all of us. Americans should love and respect each other. In strength we are united, but divided we are weak. Every question resulted in strong messages of unity and love.

Both democrats and republicans made their presence known verbally at one point or another, but there seemed to be no disagreement on Sanders’ message of unity and collaboration.

This talk was drastically different from what I had expected to see at a technology conference, and could not have been a better start to my experience.

The Richards Group’s Chris Ferrel’s “I’ve Got No Screens: Internet’s Screenless Future” was a stark difference in content and tone. Marketing to a #screenlessfuture was educational and entertaining. Current advertising practices are built around the importance of screens in consumers’ lives, but Ferrel warns that the future will contain less and less interaction with screens and will instead rely on voice interactions (i.e. Alexa, Google Home, and Siri).

Unlike the Sanders’ session, Ferrel was filled with humor. The insertions of funny content were welcome. “OK Goo-Goo” showed a video of an 85 year old woman with a thick Italian accent interacting with her Google digital voice assistant. Important to advertisers, Ferrel predicts the rise of the screenless future.

Ferrel’s session was more of what I expected to see at SXSW. It related directly to things we have learned in the Temerlin Advertising Institute, but presented a new aspect to new-age advertising that I had not thought of before.

The different sessions speak to the diverse topics SXSW covers, and the amazing opportunity we have to make the SXSW experience our own. The ability to customize our adventure at SXSW has been incredible. The variety in sessions offered makes the SXSW experience one that attendees can personalize. While we all have the underlying commonality of being Temerlin students, we can cater our experience to our specific specialization and interests. People from all over the world who are in such different professions all come together to attend SXSW, and we are so lucky to be able to be a part of it.