Temerlin’s Dr. Sid Muralidharan and Dr. Carrie La Ferle have published a follow-up to their 2019 study, which explores emotional appeals in public health messaging to mitigate domestic violence in India. According to UN Women, a global database on violence against women, India reports a 288% lifetime rate of physical and/or sexual intimate partner violence, compared to 29% in the U.K., 269% in Argentina, and 38% in Turkey. These wide-ranging domestic violence rates by country underscore the importance of research for domestic violence prevention messaging.
The original study, published in the Journal of Advertising, found shame messaging, compared to guilt, to be the more effective message to inspire bystander intervention. In the follow-up study recently published in the Journal of Nonprofit and Public Sector Marketing, Dr. Sid, associate professor, and Dr. La Ferle, the Marriott Endowed Professor of Ethics and Culture, compare shame to hope in public service announcement messages. This study finds that bystanders are motivated to act when hope, more so than shame, messaging is utilized. “Social marketers would benefit from crafting domestic violence prevention messages that are framed with a strong hope appeal, i.e., a positive outcome of saving the victim will be achieved by calling the helpline,” Dr. Sid explains. For bystanders, hope is the key to motivating action through goals, agency, and pathways; therefore, marketers have to integrate these three components in their messaging. In other words, saving the victim from further abuse (goal) can be achieved by providing a helpline number (pathway), and the anonymity and ease of calling the helpline will increase motivation to help (agency).
While advertising is often perceived as a way to sell goods, the importance of research on domestic violence prevention messaging underscores for society the ethical component of advertising. Dr. Sid and Dr. La Ferle teach courses such as Advertising as a Cultural Force, Advertising Society and Ethics, and Responsibility and Social Entrepreneurship to Temerlin’s undergraduate and graduate students. Through their ongoing research, Temerlin professors play an active role in providing solutions to serious issues.
As of late, luxury brands have shifted their focus to engage consumers with more meaningful and compelling digital content. According to Dr. Quan Xie, Assistant Professor of Advertising in the Temerlin Advertising Institute, only a small percentage of consumers can afford high-end luxury products, but it is not surprising to see those who aspire to this lifestyle also engross themselves in luxury branded content.
In recent research published in the Journal of Interactive Advertising, Dr. Xie studies luxury fashion brands’ content marketing practices on YouTube, and demonstrates that consumers’ perceived experiential value, social value, and unique value of the luxury branded content are positively related to their perceived brand exclusivity and customer intimacy, which in turn, will boost consumers’ loyalty toward the brand. In addition, consumers’ perceived functional value of the luxury brand’s YouTube channel is positively related to their perceived brand prestige and exclusivity. However, viewers’ perceived informative value was found not relate to brand prestige, exclusivity, or customer intimacy, suggesting that the informative value of luxury content may not play a role in brand building of high-end luxury fashion brands.
While a luxury brand like Bentley boasts around 7.8 million Instagram followers, Hermès has more than 10 million followers, and Dior maintains a following of 32.7 million. Having a large group of followers may generally be seen positively, but for luxury brands seeking to build long-term loyalty, marketers must boost consumers’ perceived brand exclusivity and concentrate on building an intimate customer-brand relationship.
Dr. Xie points to Chanel as the cornerstone for luxury brand-consumer engagement through an ambitious and meticulously planned content strategy. At the beginning of this year, they had around 52 million followers on Twitter and Instagram, and 1.65 million fans on YouTube, which makes Chanel the leading luxury brand across all platforms. For example, they post regularly and consistently while adopting a video-first strategy. This well-crafted content has successfully transformed general viewers into faithful audiences. That said, any time the focus is on luxury brand interactions, the experience must leave consumers with the perception of brand scarcity.
Brand scarcity refers to the rareness of the product or service (e.g., scarce materials, limited accessibility, and distribution) that enhance consumers’ desire or preferences. Since luxury experiences provide more customized services and cost more than conventional experiential purchases, luxury experiences are entitled to greater exclusivity. Luxury brands also aim to evoke exclusivity at all customer contact points.
In the end, Dr. Xie’s research suggests luxury brands should aim to create content that offers experiential value, such as backstage stories, intriguing legacy narratives, and content that is unique to luxury branding – like aesthetic close-up of craftsmanship, as well as content that promises social value to followers. These content values will contribute to followers’ perceived scarcity and intimacy of luxury brands, which, in turn, can build up to greater brand loyalty. Additionally, reliable social media channels can also contribute to increased brand exclusivity. Luxury brands should strategically humanize their owned social media channels to transform them into credible information sources among followers.
SMU Libraries has just started a subscription to O’Reilly’s Learning Platform for Higher Education, which includes e-books, case studies, videos, and Learning Paths. Topics range from graphic design, software training, leadership, job search, and business strategy. Here is a sampling of what is available:
The 15 project-based step-by-step lessons in this book show users the key techniques for working in InDesign. Designers will build a strong foundation of typographic, color, page layout, and document-construction skills that will enable them to produce a broad range of print and digital publications.
Need help? Want to know more about research or databases for advertising? Contact Megan.
Friday, February 22nd, the Temerlin Advertising Institute hosted a lecture by Visiting Scholar Dr. Cong Li, Associate Professor of Strategic Communication at the University of Miami. Dr. Li discussed his research, “Should Attitude be Measured with “Random” Scale Points?”, with many SMU faculty, students, and professionals attending the event. Through his research, Dr. Li examined how using different scale points to measure ad attitude influences statistical results.
While attitude is an important construct frequently measured in advertising research, there is no consensus on the scale points it should be quantitively assessed. In practice, researchers have measured attitude using different scale points (i.e., 1-5, 1-7, 1-9, 0-10, and 0-100). Dr. Li’s research questions the influence of such inconsistency on empirical findings.
In his lecture, Dr. Li discussed a series of studies that examine the methodological issues associated with attitude measures. Using varying types of data from content analysis, simulation, a longitudinal study, and an experiment, Dr. Li’s research suggests that using arbitrary scale points to measure attitude may bias statistical results. The influence of scale points is also subject to cultural differences. As low replicability has long been an issue in empirical research, Dr. Li’s work is important in pointing out a methodological concern associated with self-report measures.
Dr. Li’s other research interests include computer-mediated communication, social media, and cultural psychology. His work has appeared in such journals as the Journal of Advertising, Human Communication Research, Media Psychology, and Communication Research. He has also authored two books focusing on advertising strategy and social media.
Temerlin Advertising Institute was honored to host Dr. Li for a lecture on his research. TAI is passionate about staying informed on all current topics in the advertising industry, hosting guest speakers periodically throughout the year.
For those of you who have not met me before, I am the librarian for Temerlin. I always enjoy working with the advertising students on the kinds of critical thinking needed for secondary research. The students at Temerlin never cease to impress me with the creativity and enthusiasm they bring to the work! We have so many great services at the SMU Libraries, so here’s a rundown of things you should take advantage of.
Advertising Research Guides – Find these attached to advertising courses in Canvas by clicking “Library Help.” I create these online guides to make advertising research easier for you.
One-on-One Research Help – Sometimes you just need to talk through your project with a person. I meet with individuals and small groups, either in person or online. I can’t tell you how many times I have had students say that they don’t know why they ever waited so long to take advantage of this service!
Chat Help – If you need help immediately, you can chat with one of the library’s research assistants. You can find this anywhere on the library website by clicking the red “Ask Us” flag on the upper right side.
Workshops – Adulting 101, Finding Balanced News, Advanced Internet Research, Making Citation Easier, How to Read Scholarly Article – these are some of the topics that are offered through our workshop program. Is there a topic you would like to suggest? Would you like to schedule a custom session for a group of students? Let me know!
On Friday, April 13, Yan Huang, Assistant Professor of Advertising in TAI at SMU, shared her research titled “Persuasion and Counter Persuasion: The Impact of Narratives in Health Promotion,” at the TAI Research Brown Bag.
Professor Huang’s research examines the effects and mechanisms of strategic media messages and technologies in shaping consumer psychology, especially as they relate to health and socially responsible advertising. Through her studies, she addresses a series of questions including,
Is attitude induced by narratives able to resist the influence of competing messages?
What are the psychological mechanisms underlying narratives’ influence on resistance?
Can narratives effectively persuade individuals when used for counter persuasion?
How do we use storytelling to help the public make better decisions?
Health public service advertising (PSA) is not processed in a vacuum. An effective health PSA must not only produce an immediate persuasive impact but also compete with counter messages from different interest groups. Prior literature supports narrative benefits in eliciting immediate health attitude change. However, its influence in a competitive scenario has yet to be tested.
When individuals are exposed to a campaign message, they think about it, but they don’t typically engage in actions immediately. There is a time lag, in which individuals can encounter other information, which may contradict with what they were previously exposed to – these are competing messages. Professor Yan Huang performed a series of studies in which attitudes were assessed after exposure to pro- and anti-radiotherapy messages, in both the conventional rhetoric and storytelling formats. Immediate reactions and the responses after counter persuasion were assessed and analyzed.
Major findings of Professor Huang’s studies include,
Campaign messages in story formats can lead to better retention of information, which could enhance audience resistance to counter persuasion.
The experiential processes associated with narrative exposure, such as identification with story characters and the feeling of “being transported” into the story world, can increase counter-arguing with competing messages.
Narrative messages are much more effective than rhetorical messages in communicating counter-attitudinal information.
After sharing her research Professor Huang discussed various theoretical and practical implications including,
Narrative persuasion research may benefit from focusing attention beyond the change in attitude intensity to other properties of attitude strength.
The mechanisms underlying the carryover effect of narratives in the face of a competing message are both cognitive and experiential.
The applicability of narrative persuasion theories in a competitive situation.
The strong potential of narrative campaign messages in altering attitude.
Temerlin Advertising Institute was honored to have Yan Huang for a lecture on her research. TAI is passionate about staying informed on all current topics in the advertising industry, hosting speakers periodically throughout the year.
The 2018 SMU-TAI’s Ad Team, led by advisor Professor Amber Benson, competed with universities from Texas, Oklahoma, Arkansas and Louisiana, in the AAF District 10 Convention, ADVENTION, in Corpus Christi, Texas on April 15, 2018. They placed third overall and took home a Special Judges Award for Best Market Segmentation in this year’s National Student Advertising Competition. Additionally, TAI students Avery Lewis and Alissa Llort were awarded AAF Tenth District Scholarships. All-in-all a great weekend!
TAI student Harrison Fiveash said he could have not been more excited with the outcome in Corpus Christi. “Not only placing third, but receiving the Special Judges Award for Best Market Segmentation is a true testament to how hard and cohesively our team operated,” he said.
Ad Team members had been working hard since the beginning of the Spring 2018 semester when they began doing research and strategy development for Ocean Spray, this year’s national client. The challenge was to drive relevancy of the brand for older millennials across both food and beverages.
With the concept BREAK OUT OF THE BOG, the team created a memorable campaign designed to give older millennials, aged 25-34, new reasons to purchase Ocean Spray throughout the year, by leveraging the health benefits, and highlighting Ocean Spray’s responsibility to the environment and to their farmers.
The team was asked to target older millennials, but they broke it down a little further to reveal a sweet spot in the millennial market that would provide Ocean Spray the highest lifetime customer value. How? by introducing the HENRYs. A HENRY is a “High Earner that is Not Rich Yet.” They view the brands they buy as a reflection of themselves, and improve their personal brand equity by buying from brands that they have a positive relationship with. Since HENRYs are both early adopters and social influencers, investing in them would create a halo effect that would influence the rest of the 44 million older millennial target.
After harvesting research insights, the team came to the conclusion that when it comes to the HENRYs, the brand is bogged down. These millennials tend to buy Ocean Spray products during the fall-winter holiday season, are unaware of Ocean Spray’s extensive product line, are skeptical about health claims, and don’t know about all the amazing things Ocean Spray does as a company.
The team decided to build on the existing brand equity of Ocean Spray’s highly popular “Straight from the Bog” campaign by breaking the Bog Guys, Justin and Henry, out of the bog and placing them in scenarios which align with the interests and values of the target market. All they needed to do, was to BREAK OUT OF THE BOG.
Four team members, Amy Cooley, Harrison Fiveash, Alex Mackillop and Sara Jane Stephens presented the team’s work to a panel of industry judges at the competition, with the goal of leveraging Ocean Spray’s social responsibility and their healthier and celebration-worthy products; showing that Ocean Spray could become more than just a Thanksgiving staple, a sugar-filled juice cocktail, and another corporate name.
Going to Corpus Christi to compete in the National Student Advertising Competition was an incredible experience for Ad Team Leader Sara Jane Stephens. “It was so wonderful to see the team’s handwork pay off. Our presentation went really well, and Harrison, Amy, Alex and I had so much fun presenting our campaign to the judges and the audience,” she said. “I am really proud of the team and very grateful to Dr. Edwards and Professor Benson for their guidance and hard work.”
Ad Team Leader Amy Cooley believes the hard work and late nights that the team put into the entire campaign and presentation were validated by the awards received. “I could not be more excited to have received two awards at NSAC this year,” she said. “This experience more than anything has prepared me for the real world in advertising, and I’m so thankful to have been able to be a part of it all.”
Advertising majors are required to complete ADV 4399 Advertising Campaigns as part of their curriculum. This class combines major advertising theories with practice, allowing students to develop and present an advertising campaign to a real client based on current advertising challenges that the client is facing. Students that take Advertising Campaigns during the Spring semester have the opportunity to participate in the National Student Advertising Competition (NSAC). Recent NSAC clients include Tai Pei Frozen Foods (2017) Snapple (2016) Pizza Hut (2015) Mary Kay (2014) Glidden Paint (2013) and Nissan (2012).
TAI Brand Management Student, Alissa Llort, said that being a member of SMU’s Ad Team was her most rewarding college experience. “I just loved the experience and would do it all over again,” she said. “Being part of the SMU Ad Team this semester allowed me to immerse into the actual process of building a campaign and experience the real advertising life!”
Please join the Temerlin Advertising Institute in congratulating this year’s SMU-TAI’s NSAC team on their outstanding work and accomplishments!
Members of the 2018 SMU-TAI’s NSAC team are: Hayley Banas, Myla Borden, Mary Charles Byers, Amy Cooley, Rita de Obarrio, Harrison Fiveash, Anne-Marie Geisler, Conrad Li, Alissa Llort, Alex Mackillop, London Mercer, Shelby Pointer, Juan Reyes, Sara Jane Stephens, Sara Ann Whiteley and Frank Zhang.
Now that the campaign for Ocean Spray has been created, SMU-TAI’s Ad Team has begun to get their final presentation ready for the AAF District 10 competition in Corpus Christi, TX. The members that were selected to present the team’s work to a panel of judges shared their expectations for the National Student Advertising Competition (NSAC).
Amy Cooley– Advertising major on the Strategic Brand Management and Spanish major.
“This is my second year on Ad Team, so it feels good to know what to expect going into the competition. I think that our campaign strategy is really strong, and we have an incredible team of presenters (if I do say so myself) so I’m excited to see how all of our hard work is going to pay off!”
Alex MacKillop – Advertising major on the Strategic Brand Management track with minors in Business and International Studies.
“We have all worked extremely hard for this moment, so I think it will be very satisfying to see all our work come together in the final presentation. Everyone on the team contributed so much to this campaign and we are all very excited to see it through. “
Harrison Fiveash – Advertising major on the Strategic Brand Management track with minors in Communications and Arts Entrepreneurship.
“I cannot wait for all of our hard work to come to fruition. Amy and SJ have been great leaders throughout this process, leading the charge in both coordination and execution. Professor Benson has also been extremely helpful in balancing a hands-off approach with corrective guiding. While there may just be four of us presenting, it took a small army for everything to come together. I hope to win and eventually move on to Chicago, but if not at least we gained a lot of experience and felt the real pressures of a hypothetical campaign.”
Sara Jane Stephens – Advertising major on the Strategic Brand Management track with a minor in Spanish.
“I’m extremely excited for the upcoming NSAC competition in Corpus Christi. Amy, Harrison, Alex and I have a lot of energy, charisma, and chemistry on stage, which makes our presentation memorable. Not to mention, our campaign strategy is really thorough and definitely makes us a strong contender in the competition. We’ve put in a lot of long nights and hard work into this, and I know that will be clear during the presentation!”
The team will present their integrated campaign at the AAF District 10 Convention, ADVENTION, on April 15, in Corpus Christi, Texas. The winning team(s) from each district will advance to the 2018 semi-finals, which will take place over two days, on May 2–3, 2018. Between 16 and 20 teams will compete for one of eight spots in the finals. Eight finalists will then compete for the national title at the annual ADMERICA conference, which will take place in Chicago, Illinois in early June.
TAI is confident in Ad Team’s effort, abilities and talent. We wish them the best of luck at the NSAC district competition this weekend!
For more information about NSAC please visit the competition website.
Mentoring (and Caring) for Ad Students by Dr. Alice Kendrick, Marriott Professor of Advertising
Do you have a mentor? Who is that person? A professor? Professional? This is a question worth asking and a goal worth pursuing.
Research indicates that having a mentor can contribute to not only career success but also to psychological and physical well-being. Yet only about one in five college graduates claim to have had a mentor while in school, according to a 2014 Gallup-Purdue survey. Having someone “who encouraged me to pursue goals and dreams” makes a student twice as likely to enjoy an engaging career, according to that study. There isn’t a lot of research about advertising mentors specifically, though a survey of business students at a northeastern university and alumni 3-5 years out (D’Abate 2010) found that mentoring provided short-term psychosocial support and also advanced mentees’ career development and business knowledge in the first five years on the job.
A study in the late 1990s found that minority advertising students reported they wished they had mentors while in college as well as later in the workplace. About half of the students in a 2008 study of university ad club chapter members said they had mentors, and in many cases those mentors were college professors. In a related finding, the Gallup-Purdue study reported graduates were almost twice as likely to achieve an engaging work life if “My professors at [College] cared about me as a person.” (p. 10)
The advertising employment landscape can be complicated, and unlike some areas of study and work like engineering and investment banking, hiring opportunities don’t follow a specified pattern. That means that ad students looking to enter the ad industry could benefit from guidance and support of a mentor or mentors along the way. And while professors often serve as defacto mentors for students, there are many other sources of mentors such as members of local professional advertising clubs, speakers who visit campus, internship supervisors, university alumni and family friends and acquaintances. Students and faculty should seek as many opportunities as possible to enjoin professionals beyond the university to augment student learning, networking and pre-employment socialization. Professional role models and professional relationships are a key ingredient to a successful career.
Kendrick, Alice, Jami Fullerton and Mallorie Rodak (2010), “Advertising student interns: Career preferences and ethical issues,” Journal of Advertising Education, 14(2), 42-51.
The 2014 Gallup-Purdue Index Report (2014). Great Jobs. Great Lives. Gallup, Inc. Retrieved from http://www.purdue.edu/newsroom/releases/2014/Q2/gallup-purdue-index-releases-inaugural-findings-of-national-landmark-study.html
Fullerton, Jami, Alice Kendrick and Connie Frazier (2007), “Job Satisfaction Among Minority Advertising Professionals.” Paper presented at the Association for Education in Journalism and Mass Communication national conference, August, Washington DC.
D’Abate, C. (2010), “Developmental Interactions for Business Students: Do They Make a Difference?” Journal of Leadership and Organizational Studies May, 17(2), 143-155.
Can Agency Culture Foster an Ethical Mindset? by TAI Professor Dr. Sidharth Muralidharan
Business ethics can be broadly defined as a brand’s moral obligations to their stakeholders, employees, consumers, competition, and society at large. Ethics operates at a higher plane than law and motivates brands to think beyond just meeting the minimal legal requirements. In advertisements, ethical considerations can manifest by providing honest and truthful information about products and services, by not being offensive, or culturally distasteful. Being in a position of influence, the expectation for a brand to abide by a moral code can never be perceived as a choice but a duty. This moral duty rests not only in the hands of the advertiser but also the hired advertising agency.
The ad agency is an organization where the blending of business and creativity occurs seamlessly. In such a competitive environment where both advertisers and agencies are driven by the motive of earning more profits, the emphasis placed on ethics, unfortunately, diminishes. Lapses in ethical judgment can negatively impact the brand in terms of lower sales, negative brand image, and can end the relationship between the agency and the client. For example, in 1991 Volvo and its agency Scali, McCabe, Sloves Inc. of New York was each fined $150,000 for their deceptive ad. The commercial depicted a monster truck that ran over a line of cars, and the only car to survive was a Volvo station wagon. The Federal Trade Commission (FTC) found the ad to be deceptive because the body of the Volvo was specially strengthened to withstand the impact and a regular Volvo was not equipped with a similar shell. Knowing that the demonstration did not truly represent the product, the agency still decided to move forward with the campaign, posing an ethical lapse. Granted, agencies are under the influence of their clients but the question remains, can an agency still come out with a creative ad that is both effective and morally sound?
The answer is yes. To overcome such setbacks, agencies need to foster a culture of ethics and responsibility. This should be initiated from the very top, where, leaders are setting an example and having employees not only be a part but also take ownership of the culture. A good example could be the agency ‘Enviromedia’ based in Austin, TX. The main mission of the agency is to make the world a better place to live in and help brands make profits. Championing this vision is the CEO and Founder – Valerie Salinas-Davis, who has created strategies for campaigns such as “Don’t Mess with Texas” and the eco-friendly Nissan Leaf, to name a few. Being a B-Corporation, the agency has set high standards to achieve both social and environmental goals. As per their website, the agency has contributed $1 million in pro-bono work and volunteer time to different charities. The agency headquarters has sustainable features like solar panels and water saving functionalities, while employees recycle and use recycled materials. Enviromedia is selective of who they work with, making sure their culture and values align with their clients and is propagated through the campaigns they create. From the causes they support to providing employees with paid time off, Enviromedia has shown that their belief system can foster an ethical mindset. If the industry is filled with more agencies that have a strong moral compass then it helps put pressure back onto brands to achieve their bottom line through ethical channels.