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Student Success & Retention

Student Success and Retention launches new website, online forms, and expanded initiatives

The Office of Student Success and Retention launched a new website on Friday, July 21. The new website unveiled expanded initiative descriptions and new online forms.

Explore our student success initiatives, empowering all Mustangs to achieve their goals. The initiatives are designed to provide holistic student support and empower students to succeed from their first day through graduation.

Plus, undergraduate students can initiate Withdrawal, Cancelation, and Leave of Absences via a new web form rather than email. This new form streamlines processes, enhances communication with campus partners, and decreases the overall process timeline. Please direct students to this new overview page which includes pre-leave considerations, details on requesting leaves, what to do while on leave, and how to return successfully to the Hilltop.

Finally, SMU employees, parents, and families have a web form to report student retention concerns. Formally known as the Student Intent to Leave Form, the rebranded form is now entitled Retention Alert. 

Retention Alert allows student support personnel to attempt intervention with students at risk. Reporting faculty and staff are encouraged to continue working with the identified student. Student Success and Retention or a partner office representative will try to reach students who would benefit from academic and personal support services. The Retention Alert form will ask you to identify the reason for the alert and your recommendation(s) for follow-up.

Please direct questions, concerns, and feedback to the Office of Student Success and Retention at ssr@smu.edu.

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Student Success & Retention

Help select the next Director of the Office for Student Success & Retention

On behalf of the Director for Student Success and Retention search committee, please join us for an upcoming finalist campus presentation and/or campus partner panel interview.

Three finalists have been selected for the Director of the Office for Student Success and Retention. Finalists will visit campus on Friday, June 30;  Friday, July 7; and Monday, July 10.

Friday, June 30, 2023:

  • 2:00 pm – 2:45 pm: Campus Partner Interview
  • 3:00 pm – 3:45 pm: Campus Presentation

Friday, July 7, 2023:

  • 10:00 am – 10:45 am: Campus Presentation
  • 11:15 am – 12:00 pm: Campus Partner Interview

Monday, July 10, 2023:

  • 10:00 am – 10:45 am: Campus Partner Interview
  • 11:00 am – 11:45 am: Campus Presentation

If you are interested in joining for one or more campus presentations or campus partner interviews, please email Dr. Dustin Grabsch (dgrabsch@smu.edu), chair of the search committee. Calendar invites with candidate materials, presentation prompts, and other applicable information will be shared with interested community members. We appreciate your input as we select this important campus leader.

About the Role: The Director is critical and collaborative in supporting undergraduate retention and graduation initiatives at SMU. The primary role is supervising three full-time staff and providing day-to-day problem-solving for students trying to remain, depart, or return to SMU. Working closely with the Assistant Provost for Undergraduate Education and Academic Success and the SMU in Four initiative, the Director operationalizes processes to identify at-risk students, strategically outreaches to inspire engagement, coordinates interventions, tracks academic progress, and assesses our institutional strengths and weaknesses. The Director chairs a university-wide retention and financial support committee to retrain undergraduate students. The position serves as a critical partner to the Office of the Dean of Students.

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SMU in Four

SMU in Four Year-one Progress report available

The SMU in Four team releases the year-one progress report on SMU’s Quality Enhancement Plan.

Updates are provided on early-alert mechanisms, undergraduate academic advising, technology enhancements, and gateway & introductory courses. Plus, student retention and graduation numbers are shared along with goals for year two of the five-year initiative.

In September, a copy of the year-one progress presentation was shared with the SMU community and is also available online. Questions regarding the report or presentation may be directed to smuinfour@smu.edu.