Category: Student Success & Retention

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Student Academic Engagement & Success Student Success & Retention

Success starts here: Secure your coaching appointment!

What is Success Coaching?

Achieving success in college requires more than just good study habits. It involves the development and alignment of your academic, social, and emotional selves to become a well-rounded individual. That’s why SMU provides one-on-one success coaching for students. This free service supports students academically as well as personally. Our experienced SSR team works individually with students to identify their goals, understand any obstacles they may face, and help them achieve academic and personal growth for a more enriching college experience.

Academic Counseling vs. Success Coaching

How can I schedule a session?

Please follow the steps below to schedule an appointment with our Success Coach:

  1. Go to our scheduling page by clicking the link provided.
  2. Choose a convenient time slot that works best for you. You can either select a virtual or in-person meeting based on your preference.
  3. Fill out a brief form to provide some information about your objectives and needs. This will enable our Success Coach to personalize the session to your unique requirements.
  4. Once you have scheduled your appointment, you will receive an email confirmation with all the details about the meeting.

During your meeting with our Success Coach, you can expect a judgment-free environment, personalized guidance tailored to your goals and challenges, as well as actionable insights and strategies to overcome any obstacles you may be facing.

If you have additional questions or concerns, Contact the Office of Student Success and Retention by emailing ssr@smu.edu or calling 214-768-1231.

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Student Academic Engagement & Success Student Success & Retention

Enhancing student success: A closer look at SMU’s retention alert system

milticolored image with a the wording Retnetion Alert and Student Success and Retention.

Ensuring the academic success and well-being of undergraduate students is a priority for SMU, and the Office of Student Success and Retention is taking proactive steps to address potential challenges through its innovative Retention Alert system. Faculty, staff, parents, and families are encouraged to utilize this reporting tool to share information about students who may be considering leaving SMU.

What is a Retention Alert?

The Retention Alert system serves as a valuable tool to identify and support students who may be at risk. This reporting form allows faculty, staff, and concerned individuals to communicate their retention concerns about an SMU undergraduate student. By using this tool, reporting personnel can play a crucial role in initiating timely intervention to support students facing academic or personal challenges.

How does it work?

The process is simple and user-friendly. The Retention Alert reporting form prompts the individual reporting to identify the reason for the alert and provide some details to help the SSR team. This information is then utilized by the SSR team, who will make a deliberate effort to connect with the student. This goal is to offer academic personal support services that can contribute to the student’s overall success and retention here on the Hilltop.

Encouraging Collaboration:

One of the key strengths of the Retention Alert system is its emphasis on collaboration. Faculty, staff, and other stakeholders are encouraged to continue working closely with the identified students even after submitting the alert. This collaborative approach ensures a holistic support system for students, addressing both academic and personal challenges that may hinder their progress.

When in Doubt, Report:

If there’s uncertainty about whether a situation should be reported, individuals are encouraged to err on the side of caution and report their concerns to the Caring Community Connection (CCC) program or call 214-768-4564. This proactive approach ensures that no potential issues are overlooked and appropriate support can be provided.

If you have additional questions or concerns, Contact the Office of Student Success and Retention by emailing ssr@smu.edu or calling 214-768-1231.

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Student Success & Retention

Student Success and Retention welcomes new team members

The Office of Student Success and Retention is excited to welcome two new team members beginning Tuesday, January 2, 2024. Justin “Jay” Guillory will serve as our new Success Coach. In his role, Jay will:

  • Provide academic counseling and problem-solving for students.
  • Reaching out to students reported via Retention Alerts, Advising Notes, and another early-alert mechanism.
  • Lead and facilitate the Summer Forge program, an academic credit recovery program.
  • Support and advise students who are at risk or recently lost merit-based student financial aid.

Saahil Mathews will also join the team as our new Program Coordinator. In his role, Saahil will:

  • Manage and respond to inquiries and questions from email, phone, drop-in, and other referrals to the office.
  • Process leave requests (formal exits and leave of absence) to the office.
  • Coordinate timed outreach campaigns such as early and mid-term progress reports and not-enrolled student follow-up.
  • Develop and maintain internal and external internal communications with students and constituents.

Read more about Jay and Saahil on our Meet the Team page.

Student Success and Retention will say farewell to Ivy Phillips, our Success Counselor, as she transitions to a new role in the Lyle School of Engineering on January 15, 2024. Join us for a farewell reception on Friday, January 12, from 3:30 – 5:00 pm in Blanton 108.

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Student Success & Retention

Now accepting applications for Program Coordinator position in Student Success and Retention

SMU Student Academic Engagement & Success (SAES) is excited to share that the Office of Student Success and Retention is hiring a full-time Program Coordinator.

Please consider, share with your offices, and post within your professional networks.   

Program Coordinator, Student Success and Retention: The coordinator’s visible position provides support for SSR, customer service to a variety of constituents, & support for the implementation & ongoing usage of a campus-wide early alert system to help SMU meet retention & graduation goals. This position will coordinate efforts across areas involved in early alert identification & reports, & integrate the information into a single system in order to connect students to the appropriate campus resources. Campus-wide solutions that need integration/coordination include early & mid-term grade reports, mid-term student self-assessments, weekly reports from dropout detective, PeopleSoft Queries, surveys, & CCC reports of academic concerns. The position will also manage the paperwork and flow of information for students intending to transfer from SMU to another institution, track & summarize data in reports, & maintain website. Will compile and analyze data to assist in change recommendations

  • Deadline: November 22, 2023
  • Hiring point-of-contact: Dr. Dustin Grabsch (dgrabsch@smu.edu; 214-768-4887) 

Submit an application within the SMU Staff Career Portal.

A search committee comprised of SAES staff members will review applications, conduct virtual and in-person campus interviews, and make a recommendation for hire.  

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Student Academic Engagement & Success Student Success & Retention

Undergraduate student marketing campaign to clear enrollment holds begins

Students study before Spring Finals at the Hughes-Trigg Student Center, Tuesday, May 6, 2021 on the SMU Campus.

Student Academic Engagement and Success (SAES) began a multi-modal marketing campaign on October 13 to encourage undergraduate students to clear enrollment holds.

An enrollment hold is an administrative action that prevents a student from enrolling in classes or changing enrollment. Enrollment holds may be related to tuition or miscellaneous account balances, advising holds, missing paperwork or documentation, or incomplete orientation modules, to name a few.

With spring enrollment appointments beginning October 31 for undergraduates, SAES has already started an email, text message, digital signage, and newsletter campaign to raise awareness of holds that may impede enrollment and class selection.

On the first day of the campaign, 2,021 undergraduate students received a tailored email informing them they had one or more enrollment holds. The email contained details as to the type of hold and how to access their my.SMU Student Dashboard to clear or address the hold with the appropriate administrative office.

Over the next two weeks, students can expect reminders in the SMU Connected Wednesday newsletter, on various yard signs and digital signage across the Hilltop, via text message, and more.

Please encourage students to address any enrollment holds as soon as possible so they have a clear path to enrollment and graduation. Questions about the campaign can be directed to academicsuccess@smu.edu.

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Peer Academic Leaders Student Success & Retention

Ask a Mustang: A resource for new and current students

Ask a Mustang is a pop-up Q&A table hosted by the Office of Student Success and Retention, with volunteer support from staff and students. It’s located at popular student spots and serves as an informal platform for students to ask questions about all aspects of student life. Sessions are held at key points during the term, including the beginning of the semester, enrollment periods, and finals preparation.

Our first Ask a Mustang session this fall featured the SMU Peer Academic Leaders (PALs) and took place on September 5th and 6th in the morning hours at Fondren Library, near Starbucks. During this two-day event, we invited students to ask questions to SSR and the PALs, as well as share their SMU experiences.

We had a total of 44 student participants (6 first-year students, 10 sophomores, 8 juniors, 18 seniors, and 2 graduate students), many of whom shared insights on our question board: ‘What do you wish you knew before coming to SMU?’ and ‘What advice would you offer to new students?’ Here are some notes left by students:”

  • “Study hard! You are not alone, reach out if you need help!”
  • “Find out about SMU’s resources, they have everything!”
  • “Don’t miss classes. Prioritize mental health. Have a balance.”
  • “A-LEC provides tutoring and (professor) office hours are helpful too!”
  • “Keep your priorities straight and focus on school and make good relationships with professors.”
  • “Don’t wait until the last minute to start studying.”

We’ll have our second Ask a Mustang session during the enrollment period and the final round during the preparation for finals. We look forward to seeing you there!

p.s. Lesson learned – sometimes giving someone something free is not as attractive as asking for help. We attracted 10X students with the question, “Would you be willing to help new students” vs. “Would you like a free cookie? ”

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Student Academic Engagement & Success Student Success & Retention

Student Success & Retention new digs for 2023-2024

Photo of staff members from Student Success and Retention giving "pony up" gesture in their office

Ivy, Kolin, Shun, and Jeff invite y’all to Pony (on) Up to the 3rd floor of Perkins Administration Building for a trip to “World Changers R Us”. Our “sweet” suite is 301 and ask Jeff or Kolin about the creatures that live in the haunted attic above us.

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Student Academic Engagement & Success Student Success & Retention

Introducing Shun Colter to the Office of Student Success & Retention!

Shun Colter, Assistant Director, Student Success & Retention

Student Success & Retention is excited to announce Shun D. Colter as our new Assistant Director!

Shun comes to us most recently from the Texas Workforce Commission where he served for 3 years as a Vocational Counselor, a role where he oversaw a ~50-person caseload and helped clients overcome barriers to success in going to college and securing employment.

Shun has also volunteered as the Counseling Coordinator for Friendship West Baptist Church for the past four years, a role in which he provides mental health education and resources to his local community.

Before these roles, Shun worked as a Rehab Clinician with New Start for two years and a Mental Health Associate for Menninger Psychiatric Clinic, both in Houston.

Shun has a master’s degree in counseling from Prairie View A&M where he also worked for two years. Shun’s bachelor’s degree is in Sociology and Psychology from the U. of North Texas. Shun grew up in Port Huron, Michigan before coming to college in Texas and beginning his career as an actor (IMDB link). Shun was chosen as Houston’s New Actor to Watch for 2013 but even before that, as a 13-year-old, Shun was print modeling for JC Penney, New Yorker Kid, and Macys.

Jeff Doyle shared that “Shun brings a level of professionalism, care, and hard work to our office that only further supplements the already amazing staff we have in Kolin and Ivy. I hope others on campus will reach out to Shun by email (scolter@smu.edu) or phone (768.7055) to welcome him to the Hilltop.

Shun shared, “I hope to make a strong effort to allow students to be seen, heard, and valued by having an open mind through demonstrating kindness, compassion and empathy.”

Shun joins Kolin Goldschmidt, Program Coordinator, Ivy Phillips, Success Counselor, and Jeff Doyle, Director, on the fully staffed department thanks in large part to Assistant Provost, Dr. Dustin Grabsch!

 

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Academic Devleopment of Student-Athletes (ADSA) Altshuler Learning Enhancement Center Disability Accommodations & Success Strategies Office of General Education Student Academic Engagement & Success Student Success & Retention University Testing Center

University Testing Center welcomes Amie DeRegge as Testing Coordinator

As the University Testing Center (UTC) launches its second year of operation this fall, we are excited to welcome Amie DeRegge as our new Testing Coordinator!

Amie brings over 20 years of experience in student academic records management, having served as a Texas charter high school registrar.  Her passion for serving students and her strengths in data management, multi-tasking, and customer service make her a tremendous addition to the UTC team.

“I’m so happy to work in the University Testing Center.  I love the culture and spirit of SMU and look forward to helping our students reach their academic goals for success in life,” Amie said.

Amie’s arrival at the UTC coincides with more new changes coming to the UTC this fall.  In addition to providing testing services to students receiving accommodations from DASS (Disability Accommodations & Success Strategies), the center will expand testing services to student-athletes during their sport’s competition season.  A migration to test scheduling software in the new UTC Portal will provide additional academic testing and credit-by-exam services to SMU students and the local community.

“It’s an exciting time to be at the UTC and be a part of its growth,” Amie said.  “It provides yet another opportunity to become immersed in the life of SMU.”

Amie enjoys spending time outdoors in her spare time, vacationing with family on the beach, being “Minyama” to her grandkids, and having fun with her pets Sparky and Doc.  She and her husband, Andrew, are proud Mustang parents to their daughter, Molly, an incoming freshman and member of SMU Cheer.

The UTC is certified by the National College Testing Association (NCTA) and adheres to professional standards ensuring exam integrity and accessibility for both examiners and examinees.

 

 

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Office of General Education Student Academic Engagement & Success Student Academic Success Programs Student Success & Retention

Summer Forge has successfully wrapped up its inaugural year

The Summer Forge, an academic support program at SMU, has successfully wrapped up the inaugural year. Summer Forge provided the initial cohort of 20 undergraduate students with financial, academic, and social support to accelerate their path to on-time graduation.   

Students who participated in Summer Forge could select courses during May Term, Summer Term, or August Term, in addition to SMU–in–Taos that fulfilled a major or Common Curriculum requirement. The initial cohort for Summer Forge attempted over 80 credit hours during the summer terms, with 96% of the attempted coursework completed.  

Summer Forge participants were offered tailored campus resource referrals and coached on strategies to support a successful academic summer term. 83% of the Summer Forge students report using the tutoring services provided in the ALEC, and 17% report receiving support from the Writing Center. 

Here is what some of the students had to say about their time in Summer Forge: 

“Summer Forge exceeded my expectations with the ability to aid in summer tuition and provide opportunities to students who are struggling or need a little help. I would highly recommend the program in order to catch up on classes and graduate with your class on time.”-Katie P.  

 

“It allows the opportunity to raise your GPA without worrying about any finances in the process, as that can be stressful to worry about in itself.” -Morgan L.  

 

“Summer Forge was a great opportunity for me to take Summer courses and advance my studies. The program is helping me graduate on time and make up time lost.”-Sloan H.  

Summer Forge is a collaboration between the Office of Student Success and Retention, SMU in Four, Office of Financial Aid, and Student Academic Success Programs.  

For more information visit www.smu.edu/summerforge.