Author: Dustin Grabsch

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Student Success & Retention

Student Success and Retention launches new website, online forms, and expanded initiatives

The Office of Student Success and Retention launched a new website on Friday, July 21. The new website unveiled expanded initiative descriptions and new online forms.

Explore our student success initiatives, empowering all Mustangs to achieve their goals. The initiatives are designed to provide holistic student support and empower students to succeed from their first day through graduation.

Plus, undergraduate students can initiate Withdrawal, Cancelation, and Leave of Absences via a new web form rather than email. This new form streamlines processes, enhances communication with campus partners, and decreases the overall process timeline. Please direct students to this new overview page which includes pre-leave considerations, details on requesting leaves, what to do while on leave, and how to return successfully to the Hilltop.

Finally, SMU employees, parents, and families have a web form to report student retention concerns. Formally known as the Student Intent to Leave Form, the rebranded form is now entitled Retention Alert. 

Retention Alert allows student support personnel to attempt intervention with students at risk. Reporting faculty and staff are encouraged to continue working with the identified student. Student Success and Retention or a partner office representative will try to reach students who would benefit from academic and personal support services. The Retention Alert form will ask you to identify the reason for the alert and your recommendation(s) for follow-up.

Please direct questions, concerns, and feedback to the Office of Student Success and Retention at ssr@smu.edu.

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First-Generation Initiative Mustang Scholars Office of General Education Student Academic Engagement & Success Student Success & Retention University Testing Center

Undergraduate Education and Academic Success publishes 2022-2023 annual report

Undergraduate Education and Academic Success is a branch within the Office of the Provost’s Division of Student Academic Engagement and Success which oversees a wide range of academic support and engagement offices and initiatives.

Our 2022 – 2023 offices and initiatives included:

A copy of the annual report is included below and is available for download.

Questions, comments, and feedback can be directed to Dr. Dustin Grabsch (dgrabsch@smu.edu).

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Student Success & Retention

Dr. Jeff Doyle named new director of the Office of Student Success and Retention

Dr. Jeff Doyle, an academic and student affairs professional with expertise in student success, residence life, and student learning, has been named director of student success and retention at SMU. He will begin his duties on July 31, 2023.

“Jeff is a dynamic leader with a demonstrated track record strengthening connections and partnerships across key student support units,” said Dustin Grabsch, SMU assistant provost for undergraduate education and academic success. “With his extensive experience supporting diverse students, including those who are first-generation, low-income, international, athletes, and students with disabilities, among others, I am confident that his leadership will enhance our commitment to student success initiatives on the Hilltop. I eagerly anticipate witnessing his impact on fostering fidelity and facilitating our growth in this crucial area.”

Doyle was selected after a competitive national search. Doyle has over 25 years of experience in higher education, most recently at Baylor University, where he worked in planning and assessment within the Office of Institutional Effectiveness and was dean for student learning and engagement.

He has served on the faculty at several universities where he taught and supervised undergraduate and graduate students, oversaw student organizations, and helped lead campus-wide efforts to improve student persistence and graduation.

Doyle attended the University of Virginia and earned bachelor’s and master’s degrees in biology and counselor education, with a focus on student affairs. He also holds a doctorate of philosophy from the University of Virginia in education with a focus on organization behavior.

Doyle shared, “I am excited to meet the amazing students, faculty, and staff who make up SMU, and learn more about SMU’s strengths and areas where I can be helpful.”

In his free time, Jeff enjoys road cycling, books, and listening to podcasts.

Categories
Office of Engaged Learning Office of General Education Student Academic Engagement & Success University Advising Center

Engage Dallas launches 2-in-2 campaign to encourage more students to complete Common Curriculum graduation requirements

Engage Dallas launched a new 2-in-2 campaign with postcard mailings to all incoming first-year and transfer students this week.

The campaign encourages undergraduate students to complete their Community Engagement and Civics & Individual Ethics Common Curriculum graduation requirements through their Residential Commons during their first two years at SMU.

All incoming students were encouraged to start the Engage Dallas Canvas Course in the Campus Life Online Orientation Modules in Mustang StartUp orientation experience.

Students can sign up today to begin earning service hours through Engage Dallas by registering to participate in the following fall events–

Engage Dallas is a place-based community engagement initiative via SMU’s Residential Commons to address community needs focusing on South and West Dallas.

For questions about Engage Dallas, please email engagedallas@smu.edu or visit their website.

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Student Academic Engagement & Success

New SAES staff resources available

Student Academic Engagement and Success (SAES) has released new marketing and communication resources for staff.

These new resources and others are now available on the SAES Staff Resources webpage. Questions, feedback, and recommendations related to these new resources can be directed to Beryl Hellinghausen.

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Office of General Education

Meet the new Senior Advisor for General Education and the 2023 – 2024 Peer Academic Leaders

The Office of General Education is excited to welcome our new Senior Advisor and twelve Peer Academic Leaders to the team.

Melina Padron will join the Office of General Education team on Monday, July 24. Padron’s professional experience includes serving as an enrollment counselor and, most recently, serving as an admissions counselor at Arizona College of Nursing.

As Senior Advisor, Padron is responsible for coordinating the Office of General Education’s undergraduate student outreach and timely offering of academic advising to ensure progression through Common Curriculum requirements. The Senior Advisor develops, oversees, and provides Office of General Education programs, initiatives, and student interventions to undergraduate students.

When asked about what excites Padron to join Student Academic Engagement and Success, she shared:

Higher education has always been a passion of mine, especially as a first-generation college student. I am honored to play a role in helping SMU students achieve their goals, both academically and personally. I’m excited to connect students with the great resources SMU offers to help them be successful during their time with us. SMU is a vibrant and diverse campus, and I look forward to joining you all on the Hilltop.

In her role, Padron will also serve as the primary supervisor of the Peer Academic Leader (PAL) program. PALs are a diverse group of undergraduate students to help students better understand the Common Curriculum, utilize academic resources, and navigate academic challenges.

PALs work directly with students in their Residential Commons, empowering them to take ownership of their collegiate careers through mentorship and educational programming.

Get to know the twelve Peer Academic Leaders serving for the 2023 – 2024 academic year. Their headshots, biographies, and assigned Residential Commons are on the Office of General Education’s website.

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Student Success & Retention

Office of Student Success and Retention to temporarily close for move to Perkins Administration Building

The Office of Student Success & Retention will move to the Perkins Administration Building (PAB), Suite 301, on Wednesday, July 5.

Due to packing, moving, and unpacking, the office will be closed Monday, July 3, and Wednesday, July 5, with a university holiday closure on July 4.

Phone service will be interrupted during this time, and emails will be responded to upon reopening. Our telephone number and email remain the same.

Please help us update your websites, publications, or resources that list our physical office location to our new location in Perkins Administration Building. Thank you for your support and understanding during this time of transition.

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Student Success & Retention

Help select the next Director of the Office for Student Success & Retention

On behalf of the Director for Student Success and Retention search committee, please join us for an upcoming finalist campus presentation and/or campus partner panel interview.

Three finalists have been selected for the Director of the Office for Student Success and Retention. Finalists will visit campus on Friday, June 30;  Friday, July 7; and Monday, July 10.

Friday, June 30, 2023:

  • 2:00 pm – 2:45 pm: Campus Partner Interview
  • 3:00 pm – 3:45 pm: Campus Presentation

Friday, July 7, 2023:

  • 10:00 am – 10:45 am: Campus Presentation
  • 11:15 am – 12:00 pm: Campus Partner Interview

Monday, July 10, 2023:

  • 10:00 am – 10:45 am: Campus Partner Interview
  • 11:00 am – 11:45 am: Campus Presentation

If you are interested in joining for one or more campus presentations or campus partner interviews, please email Dr. Dustin Grabsch (dgrabsch@smu.edu), chair of the search committee. Calendar invites with candidate materials, presentation prompts, and other applicable information will be shared with interested community members. We appreciate your input as we select this important campus leader.

About the Role: The Director is critical and collaborative in supporting undergraduate retention and graduation initiatives at SMU. The primary role is supervising three full-time staff and providing day-to-day problem-solving for students trying to remain, depart, or return to SMU. Working closely with the Assistant Provost for Undergraduate Education and Academic Success and the SMU in Four initiative, the Director operationalizes processes to identify at-risk students, strategically outreaches to inspire engagement, coordinates interventions, tracks academic progress, and assesses our institutional strengths and weaknesses. The Director chairs a university-wide retention and financial support committee to retrain undergraduate students. The position serves as a critical partner to the Office of the Dean of Students.

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Academic Center for Excellence Academic Devleopment of Student-Athletes (ADSA) Altshuler Learning Enhancement Center Disability Accommodations & Success Strategies First-Generation Initiative Hilltop Scholars Mustang Scholars National Fellowships Office of Engaged Learning Office of General Education President’s Scholars Rotunda Scholars SMU in Four Student Academic Engagement & Success Student Academic Success Programs Student Success & Retention University Advising Center University Honors Program University Testing Center

SEAS units begin migration to new SMU-branded web pages

In partnership with the Office of Information Technology, Student Academic Engagement and Success (SAES) began migrating unit websites to the new SMU-banded web pages.

As part of the brand migration, the SAES Marketing, Communication, and Digital Technology committee worked with unit webmasters to assist with a site content refresh (e.g., text, pictures, layouts). The committee recommended reorganizing navigation and pages based on Google Analytics data of high-traffic pages. As part of the process, broken links, spelling, SEO optimization, SMU web governance, and site navigation are also being addressed. Finally, professional headshots and employee biographies will be added over the summer.

Beginning with the SAES main navigation in late May, all units will be migrated over the course of the summer and early fall terms.

Last week, the following unit websites were completed:

Scheduled to migrate on or around the dates listed below will be:

  • June 23:
    • University Testing Center
    • University Advising Center
  • July 21:
    • Academic Development of Student-Athletes
    • Office of Student Success and Retention
  • August 11:
    • Student Academic Success Programs
    • Office of Undergraduate National Fellowships
  • September 1:
    • University Honors Program
    • First-Generation Initiative
    • Scholars’ Den
  • September 22:
    • President’s Scholars
    • Rotunda Scholars
    • Mustang Scholars
    • Hilltop Scholars

Please pardon our dust during this transition. If you discover broken links or issues, please direct them to academicsuccess@smu.edu to be routed appropriately. The next communication on the webpage migration will be once all SAES units have been completed.

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Office of General Education

Lisa Cordoba becomes a Certified Administrative Professional

Lisa Cordoba, the Administrative Assistant in the Office of General Education, passed the International Association of Administrative Professionals (IAAP) Certified Administrative Professional (CAP) exam in May.

CAP is an NCCA-accredited credential designed specifically for the administrative professional. The NCCA, or National Commission of Certifying Agencies, is the Institute for Credentialing Excellence, or ICE’s accrediting arm, and verifies that the CAP meets national and international credentialing industry standards for certification programs.

The exam covered knowledge, skill, and abilities in the areas of:

  • Organizational Culture and Leadership
  • Business Communication and Deliverables
  • Software, Data, and the Internet
  • Office and Records Management
  • Meeting, Event, and Project Management
  • Operational Functions

Please join the Office of General Education in congratulating Lisa (lcordoba@smu.edu) on this professional accomplishment after months of study!