Starting this week, OIT will begin deploying replacement headsets to employees who requested one in the SMU Telephone Handset Replacement Survey sent last month. During this first phase of the Microsoft Teams Migration Project, OIT representatives will visit campus buildings between 11 a.m. and 3 p.m. to meet with employees and exchange their desktop phones for a headset.
The schedule for these exchanges is as follows: Continue reading Teams Headset Deployment Begins This Week
Skype for Business (SfB), which has served SMU for many years, formerly as Microsoft Lync and Microsoft Communicator, is now stepping aside.
Soon, Microsoft Teams will replace SfB as our primary instant messaging and communications platform. This will include your SMU phone number being moved to Teams! As this is a major undertaking, it will require changes to telephone devices on campus. While we are still working on our roadmap, here are a few things you can expect during the transition. Continue reading Microsoft Teams to Replace Skype for Business in 2024
With the introduction of new authentication methods for campus telephones, OIT will soon be making visits to your area of campus to ensure departmental phones are logged in properly for the best performance and functionality. Continue reading OIT Staff to Begin Checks of Departmental Telephones
A few years ago, we made the switch to our new telephone system on campus. While individuals on campus moved to the new system a while back, that wasn’t the end of the project! Our legacy Private Branch Exchange (PBX) was still in a state of limited operation while the remaining legacy phone lines (like fire alarms, fax lines, Blue Light safety phones, etc.) were moved to their own more modern equivalents.
That stage of the phone replacement project recently ended, as the final power connections to our Intecom PBX system were completely removed and preparations began for the system to be moved out of the data center in Patterson Hall. We stopped by Patterson Hall to take one last look at the equipment that handled SMU’s phone calls for nearly thirty years. Continue reading Thanks for Taking Our Calls: SMU’s Former PBX Leaves The Hilltop
In this installment of the OIT Quick Tip, we go over how to sign into your AudioCodes VoIP telephone as well as how to update your credentials on your phone when you change your password.
It is always important that your phone has your latest credentials in order for emergency calling and many convenience features to work properly. Let the IT Help Desk know if you have any questions!
Video replaced with updated version October 2023.
