Winter break is once again fast approaching, and we would like to make you aware of the winter hours for the IT Help Desk.
Regular hours will continue until December 13, when the Desk will switch to winter hours of 8:00 AM to 6:00 PM Monday-Friday. On Saturday, December 15, the hours will be from 9:00 AM to 5:00 PM. They will be closed on Sunday (12/ 16). The Desk will be closed entirely from December 22 to January 1. Winter hours continue until January 5 when the Desk will open at 9 AM.
Emergency IT support will be available as always by calling the help desk number. Please note– staff will not be monitoring the requests submitted via email or on the online portal during the winter break. If there is an emergency, please call.
From all of us at OIT, we wish you a very happy and safe holiday season for you and your families.
While you may get a nice new laptop, smartphone, or television this holiday season, ordering new technology for work may not be so easy.
The Wall Street Journal recently reported (library article link for SMU community) that Intel is suffering from Continue reading Glass & Chip Shortages Placing Institutions in Inventory Crunch
If you’ve been watching our ongoing Quick Tip series, you’ll want to tune in this January for our Tech Tip Tuesday webinars! For four Tuesdays in January (plus one Wednesday) we will be holding live 30-minute webinars with quick and easy tips to make using your technology that much easier. Continue reading Check Out Tech Tip Tuesdays in January!
We are proud to announce that OIT’s own George Finney has been featured as one of Security Magazine’s Security 500 as a Thought Leader for 2018!
George has worn many hats during his long career at SMU, and he has made great strides in revolutionizing cybersecurity practices during his time as Chief Security Officer. From modernizing physical security to the creation of a security operations center, George and his team have shown how important cybersecurity is to the success of SMU as a whole.
In addition to his duties as CSO, George has also written a book on cybersecurity practices: No More Magic Wands: Transformative Cybersecurity Change for Everyone. The book details common cybersecurity issues in an informative, entertaining, and above-all actionable way.
Congratulations to George on his achievement!
updated for ubuntu 18.04.1 LTS (November 12, 2018)
If you are primarily a Linux user and have started using Box.SMU, you’ve probably noticed that the incredibly useful Box Sync application is not available for Linux. But don’t worry! There is a method for Linux users to get access to their Box files directly within their computer’s file manager.
Continue reading Connecting Box.SMU and Linux
As National Cybersecurity Awareness Month draws to a close, one of the easiest things you can do to help protect your identity and your sensitive files is to ensure that you have unique, secure passwords for all of your online services. Of course, that is easier said than done! Keeping up with all of the passwords for every last service you use online can be overwhelming if you go it alone. Thankfully, there are plenty of tools out there that can help.
Continue reading Password Managers Make Security Easy
OneNote is a great solution for digital notetaking, with students and faculty alike utilizing it to capture not only written notes, but any multimedia that can reinforce said notes. Now, our Canvas LMS has the ability for faculty to integrate a OneNote notebook directly within their class using Office 365! This provides the same experience as any other OneNote notebook, but with the added convenience of editing and collaborating directly within Canvas.
Continue reading OneNote Now Integrated in Canvas!
In August and September 2018, the Dedman School of Law and the Cox School of Business both revealed their new websites to the public. After many months of planning, programming, and design, these sites present a new vision for the future of SMU’s entire presence on the web.
Continue reading New Dedman Law and Cox Websites Revolutionize SMU’s Web Presence
They’re baaaack! Do you need help creating a new page or editing an existing one? Feeling stumped by widgets, forms, or something else? Want to know more about a feature or function in Sitecore?
Drop in at any of these Sitecore Clinics for a little one-on-one support with those questions or ones of your own answered by SMU’s Sitecore administrators and specialists. No registration is required, so just bring yourself and your questions! Read on for dates and locations.
Continue reading Sitecore Clinics Return This Fall
Did you know that SMU has its own wiki system that allows you to view and edit pages much like on Wikipedia? Find out more about how this system works and how to use it for your own needs in this installment of the OIT Quick Tip!