PC Health Toolkit: Keep Your Computer in Top Shape

We’ve all had that magical experience when you have a new device that runs perfectly and does everything you need it to do without complaint. We all also know that this state of bliss doesn’t last forever. As time goes on, our PCs just don’t seem to have that spark that they once had. While we’re always eager to help here at the IT Help Desk, there are also quick and simple things that you can do periodically to make sure that your computer is running at its best.

Continue reading PC Health Toolkit: Keep Your Computer in Top Shape

SMU CSO Presents Insightful, Actionable Ways to “Hack Your Brain” for Cybersecurity

Hacking Your Brain for Better CybersecurityTo kick off October as Security Awareness Month, SMU’s very own Chief Security Officer, George Finney, hosted a presentation on Hacking Your Brain for Better Cybersecurity. George provided great insights on not just the latest cybersecurity trends, but also how simple actions we can do every day can build positive habits to protect ourselves and those around us.

We’re happy to let you know that we also recorded this session in case you missed it! Check it out now: Continue reading SMU CSO Presents Insightful, Actionable Ways to “Hack Your Brain” for Cybersecurity

Duo Two-Factor Authentication Facelift Coming in October

An example of the new Duo mobile app.With Duo being used every day by just about everyone here on The Hilltop, we want to keep you aware of any changes that are in the works. This includes a refreshed mobile application that will be released gradually by Duo over the next couple of weeks. Rest assured, the functionality of the application on both Android and iOS apps will remain unchanged. You also don’t have to do any reconfiguration of your account.

Again, the core functionality of Duo Mobile is not changing. You will continue to be able to: Continue reading Duo Two-Factor Authentication Facelift Coming in October

Windows 11 is Here! Here’s the scoop.

Windows 11 LogoMicrosoft has finally lifted the veil from their upcoming operating system, Windows 11, on October 5. While there are some significant and pretty snazzy changes with this new OS, we at OIT recommend that you do not upgrade your SMU-owned devices just yet! We are still in the process of ensuring reliability and compatibility with our most critical systems, and we will let you know when it is ready for your computer. That being said, we can provide a glimpse into what’s new in the next iteration of Windows. Continue reading Windows 11 is Here! Here’s the scoop.

Quick Tip: Adding a New Device in Duo

In this installment of the OIT Quick Tip, I’ll show you how to add a new device to your Duo two-factor authentication service.

As you may have already heard, we are removing the option to use telephone calls and SMS (text messages) to authenticate with Duo in January. It is important to have another authentication method in place to prevent any interruption in service. Be sure to contact the IT Help Desk if you need any assistance or have any questions about this upcoming change.