In 2016, SMU received over 504 million e-mails. Out of all of those e-mails, only 2.8% of them were legitimate messages that actually made it to inboxes. The rest were all junk, including messages with viruses, marketing materials, and other messages from addresses with bad reputations.
Obviously, our spam filters are doing a pretty great job at filtering out the majority of spam messages that arrive at SMU. However, no spam filter is perfect, and bad messages occasionally end up in your mailbox. If you receive a suspicious and/or unsolicited message in your SMU inbox, make sure to follow these guidelines to stay safe and let us know about the message.
Don’t Open the Links!
Most spam messages usually contain cryptic addresses that could lead to viruses and possible identity thieves. Make sure to NEVER click on links within a suspicious message. The same rule goes for attachments. Even if the attachment filename or file format looks safe, it is most likely trying to deceive you.
Let OIT Know!
If you just delete the spammy message as soon as you receive it, we may never know about it! Help OIT and your fellow SMU community members by reporting the message to prevent further messages. In SMU webmail, simply right-click on the spam message and select Send As Attachment. If you’re in Outlook, select the message and then press Ctrl+Alt+F. This will open a new e-mail with the spam message as an attachment. Send that message to email@example.com. This will send the offending e-mail to our spam filter for processing. This helps the filter become even better at blocking harmful messages in the future.
Of course, if you’re ever unsure about a message or have any questions, give us a call at 214-SMU-HELP or drop us a line at firstname.lastname@example.org
Today was the day many Apple fans were waiting for, as CEO Tim Cook took to the stage in the new Steve Jobs Theater to introduce the next generation of the iPhone and Apple Watch families. The iPhone 8 and iPhone X are the latest new phones, and they both pack a lot of technical punch.
Continue reading Apple Introduces New iPhones, Software
E-mail on its own can be overwhelming, and trying to wrangle your inbox using Microsoft Outlook can be even more overwhelming. Even though Outlook can sometimes be intimidating, there are a lot of features that can actually simplify the way you work with your e-mail. Here are a few tips!
Continue reading Take Control of Your Outlook Inbox
Last Spring, the Office of Information Technology and Parking and ID Card Services partnered to add TollTag entry for parking gates as an easier and quicker alternative to swiping your SMU ID Card to gain access. This week, SMU Buildings and Roads announced that starting on Monday, August 28, 2017, this system and a new touch-to-enter method using your SMU ID Card will be the only ways to get into the parking centers.
The original notice from SMU Buildings and Roads is below: Continue reading SMU ID or TollTag Required for SMU Parking Lots & Centers
As the University moves to more cloud-based applications to provide daily services, users will sometimes be impacted by service interruptions that are out of OIT’s control. This is how you can easily find out if it the sun is shining or raining on your cloud. Continue reading Keeping up to date with Cloud Services Outages
This summer, Dr. Michael H. Hites, an executive with 17 years of experience leading large-scale computing operations for university-based research and innovation, joined OIT as SMU’s Chief Information Officer. In addition to leading OIT, Hites will oversee the University’s high-performance computing initiatives, including the ManeFrame II supercomputer: SMU’s fourth-generation upgrade ranks among the top academic supercomputers in the nation. Continue reading Dr. Michael H. Hites to lead OIT into Second Century
Starting August 31, OIT will begin migrating existing SMU accounts from our old Microsoft Lync communications server to a new server powered by Skype for Business. You may already be using the Skype for Business (SfB) client on your office PC, but the move to this new server will enable more features and increased reliability on all platforms. Keep reading for some examples of what you’ll be getting when the upgrade is complete.
Continue reading Skype for Business Upgrade Brings New Features, Improved Stability
During the summer, the AV team tackled a large number of projects to refresh technology in over 116 classrooms. The list of items was presented to the Academic Technology Council last spring after gathering input from the Schools on wish list items. Towards the end of the semester, six rooms were added and funding authorized to prototype new technology in conjunction with various pedagogical styles. Continue reading OIT Updates Technology in SMU Classrooms Over the Summer
You may already know that Zoom is an excellent way to conduct online meetings and webinars, but did you also know that it can also be an easy tool for quickly recording your screen and audio? All you need is the Zoom Meetings Client and a microphone! This comes in handy if you need to make a quick instructional video or visually document an issue or process. Continue reading Using Zoom to Create Quick and Easy Screen Recordings
We are excited to announce this semester’s student workshops at the Altshuler Learning Enhancement Center (A-LEC)! Along with the A-LEC’s stellar lineup of learning strategy workshops, OIT also joins in with classes on Lynda.com, note-taking, and Excel. Here’s a quick rundown of the classes we will present this semester: Continue reading A-LEC/OIT Learning Workshops Return for Fall!