Using Pronouns with IT Services

Him - Her - TheyUsing someone’s correct personal pronouns is a way to respect them and create an inclusive environment. Many of our technology systems allow you to state these pronouns within your profile, making it easier for others to know how to address you properly. We recognized that the process of designating these pronouns varies from platform to platform. In an effort to create a more inclusive and supportive environment, we have outlined the procedure to update your pronouns for several of our IT services, including email, zoom, Linkedin Learning, and the Canvas LMS. Continue reading Using Pronouns with IT Services

Adjusted Help Desk Hours During Thanksgiving Break

Happy Thanksgiving from OIT!
The Mustangs are surrounded by the last remaining bits of autumn colors on a warm December afternoon.

Due to the Thanksgiving holiday, the IT Help Desk will have reduced hours on Wednesday, November 23, from 8:00 am – 6:00 pm and will be closed from Thursday – Saturday.

We will reopen on Sunday, November 27, 2022, with walk-up support from 10:00 am – 6:00 pm. Phone support will also be provided on Sunday from 11:00 am – 6:00 pm.

We wish you a very enjoyable Thanksgiving break!

Modern Authentication and You

login screenshotAs we continue to improve information security measures on campus, we will be implementing more modern authentication methods to our Microsoft services to increase security and improve your login experience on December 19, 2022. This new form of authentication will also minimize the frequency of entering your password, along with helping to prevent those irritating account lockouts that may occur when updating your SMU password. The actions you’ll need to take are minimal, but we’d like to make you aware of them. Continue reading Modern Authentication and You

Updated Retention Policies for Panopto Coming Soon

Panopto LogoBeginning January 1, 2023, SMU’s retention policy for instructional videos hosted in Panopto will be regulated with a new automated retention policy:

  • Panopto Active videos not accessed within 12 months will automatically change to Panopto Archive
  • Panopto Archive videos may be restored to Panopto Active at any time within 12 months
  • Panopto Archive videos not recovered within 12 months will be permanently deleted

Panopto content creators will Continue reading Updated Retention Policies for Panopto Coming Soon