A Farewell to Our CIO Joe Gargiulo

As you may know, the University’s CIO Joe Gargiulo has announced his retirement. Joe has served SMU since 1998 in various capacities. He joined the team 19 years ago managing the Y2K efforts and then overseeing the PeopleSoft conversion. He was promoted to the Executive Director of Administrative Computing in 2005 and then later named CIO in 2008. He has lead the Office of Information Technology (OIT) team through a number of organizational changes (most recently the transition to shared services), as well as shepherded many significant projects Continue reading A Farewell to Our CIO Joe Gargiulo

Electrical Service Shutdown to Impact Networking on May 24, 25, & 26

Buildings impacted by Shutdown on May 24, 2017.SMU Buildings and Roads has circulated a notice that electrical service will be shut off to several campus buildings as a part of campus construction activities. The shutdown will begin on Thursday, May 25, 2017, starting approximately at 7 p.m. and is expected to last until Friday, May 26, 2017, at 5 a.m. This pattern will repeat through Friday and end on Saturday, May 27, 017 at 5 a.m. Offices in these buildings should remember to shut down computers and printers before the electrical service being shut off.

The original notice from SMU Buildings and Roads is below: Continue reading Electrical Service Shutdown to Impact Networking on May 24, 25, & 26

Electrical Service Shutdown to Impact Networking on May 23

Buildings impacted by Shutdown on May 23, 2017SMU Buildings and Roads has circulated a notice that electrical service will be shut off to several campus buildings as a part of campus construction activities. The shutdown will begin on Tuesday, May 23, 2017, starting approximately at 10 p.m. and is expected to last until Wednesday, May 24, 2017, at 6 a.m. Offices in these buildings should remember to shut down computers and printers before the electrical service being shut off.

The original notice from SMU Buildings and Roads is below: Continue reading Electrical Service Shutdown to Impact Networking on May 23

Phishing Alert: Fraudulent DocuSign E-mail

Phishing AlertDocuSign, one of the document and signature management platforms SMU utilizes, recently reported a phishing campaign that attempts to mimic a DocuSign signature required notification e-mail. Here’s what they had to say:

DocuSign has observed a new phishing campaign that began the morning of May 16 (Pacific Time). The email comes from “dse@dousign.com” with the subject “Legal acknowledgement for <person> Document is Ready for Signature” and it contains a link to a malicious, macro-enabled Word document. We suggest you do not open this email, but rather delete it immediately.  If you have received the email and opened it, please change your password as soon as possible.

If you have received an e-mail like this, delete it immediately! If you clicked on any links or attachments in the e-mail, reset your SMU password immediately at smu.edu/password and call the IT Help Desk at 214-768-4357.

If you would like to be automatically informed about the latest security updates and alerts for DocuSign, please follow @askdocusign (DocuSign Support) on Twitter, where they will be posting notifications when the Trust Center is updated.

Classroom Technology Planning Report for 2017 Now Available

As we began planning for the summer classroom upgrades, we took a more collaborative approach to the planning and design.

  1. Completed a full inventory of all the classrooms including researching the original installation date of the equipment.
  2. Categorized the rooms into three distinct types that would help guide the design of the technology.
  3. Met with each of the Academic Technology Service Directors to obtain a wish list of classroom upgrades and changes.
  4. Identified rooms from the OIT perspective that needed to be addressed based on the number of support calls and maintenance issues.
  5. Reviewed the full list and assigned estimated quotes for each room.
  6. Determined the rooms that could be completed utilizing the $500,000 allocated for Classroom Upgrades for FY18.

Continue reading Classroom Technology Planning Report for 2017 Now Available

Classroom Technology Refreshes with New Collaboration Devices

The Solstice Pod, just one of the new technologies coming to classrooms this summer.

Working closely with the Academic Technology Service Directors and the Academic Technology Council, we have identified approximately 70 rooms to receive classroom technology upgrades this fiscal year.  We are currently in the process of scheduling the rooms and finalizing bids with our vendors.  The scheduling component will largely determine how many of those rooms we are able to complete over the summer months.  SMU classrooms are still in such heavy use during the summer months that it leaves little time for major upgrade work.

There are a few exciting new changes that are included this year. Continue reading Classroom Technology Refreshes with New Collaboration Devices

Desktop Replacement Project to deploy over 700 new computers

Computer RefreshIt’s almost summertime and that means we begin the mass deployment of upgraded computers across campus.  We anticipate replacing anywhere between 700-1,000 computers in the span of approximately 10 weeks.   We made quite a number of changes to improve the desktop replacement process from last year. Continue reading Desktop Replacement Project to deploy over 700 new computers