Jonathan Bull Joins Help Desk Team

Jonathan BullThe name Jonathan Bull may sound familiar. Jonathan has been part of the Help Desk student team for the past four years. After his completing his Religious Studies degree in May, Jonathan’s time as a student worker was over. We hated to say goodbye to this wonderful student. Luckily, he felt the same.

Jonathan had once considered attending SMU as Music Performance Major. He had played Bassoon in both middle and high school. Upon his acceptance to SMU, he found Religious Studies to be his path. To prepare for his transition away from SMU, Jonathan spent the winter break working as a server at a local steakhouse. Being a shy introvert, he found the experience a bit strange. Yet, providing great customer service in that high paced environment was very similar to working at the Help Desk.

In August, Jonathan accepted a full time position as part of our Help Desk team. He is excited to continue to provide support to the campus. When asked about the new position, Jonathan commented, “To help so many people in so many different ways – the job is never boring.” With the hundreds of tickets Jonathan processed in the past couple of weeks, he is definitely not in danger of getting bored anytime soon.

In his free time, Jonathan enjoys playing with his Xbox One and spending time with his fiance.

Posted in Announcement | Tagged , | Leave a comment

SMU Mobile App: It’s SMU in the palm of your hand

SMU Mobile App

SMU is releasing its first official mobile application, SMU Mobile. This new app puts SMU in the palm of your hand. As a student, you can easily access variety of information about the university, including maps, news, grades, and even the course catalog.

Find what is available for lunch in Dining. In Events, find what is currently going on near you, as all the events from the SMU Calendar are in to the app (and we’re bringing in more SMU Calendar users!). Find an event you are excited about, you can bookmark it for later or even share it to your social media account. With Social, the latest updates from SMU’s Facebook feed are available without leaving the app.

For your academic needs, not only do you have the ability to view the course catalog, but you can even view classes and grades with in the app. Once you have logged in to the My Courses section with your SMU ID and password, you will have access to your course listing and grades. Look for more features to be added to My Courses in the future.

The SMU Mobile application was developed as a collaboration between the Office of Public Affairs and the Office of Information Technology with assistance from the SMU Student Senate. The team will continue to refine and add new features to SMU Mobile. In the coming months, features such as YouTube and Instagram integration will be added. If you have suggestions or feature requests for the SMU Mobile App, please contact the Student Senate Committee or email

SMU Mobile App is available as a free download on iOS and Android. For all other devices, visit

Download on the App Store    Get it on Google Play


  • The iOS version requires iOS 6.0 or later.
  • The Android version requires Android 2.3.3 and up.
Posted in Announcement, Apps, Tech News | Tagged , , , | 1 Comment

Internet Explorer Patch (08/21/2015)

Microsoft has released an out of band update for Internet Explorer to address a vulnerability that could allow remote code execution if a user views a specially crafted webpage using IE. As a result, all SMU client Windows workstations will be patched this Friday August 21st at 12pm.

Windows Update: RestartDue to the severity of the vulnerability, the patch will be approved for distribution via WSUS and LanDesk. Once the patch is applied, users will be prompted to reboot (either a LanDesk prompt or a Microsoft Windows prompt). Please reboot following the installation of the patch.

Posted in Announcement | Tagged , | Leave a comment

Verizon Customer Connection Issues

We are receiving reports of Verizon ISP (FiOS, DSL) customers having issues connecting to SMU resources (those currently being reported are: Blackboard,, and

The OIT Networking Team has worked SMU community members affected by the issue and with our ISP to confirm this is an issue with Verizon. If you are experiencing connection issues, please open a ticket with Verizon Tech Support at 1-800-VERIZON (1-800-837-4966).

We are sorry for the inconvenience.

Posted in Announcement | Tagged , , | Leave a comment

Tech Agents Available at Move-In

Tech Agents

Students, OIT will have Tech Agents roaming the halls during Move-In to assist with getting you connected. Are you having problems with setting up your email? How about getting connected to the wireless? Need to register your devices, or even setting up the channels on your TV? The Tech Agents will be happy to help.

Look for the OIT staff in the red Tech Agents shirts. If you cannot find one, please feel free to contact the Help Desk at 214-768-HELP and we will get one dispatched to your room.

Tech Agents will be available on Wednesday (08/19) and Saturday (08/22) from 12pm – 6pm.

Posted in Announcement | Tagged , | Leave a comment

Nintendos and the Network

Game DevicesAs students arrive on campus, they might find some of their favorite gaming devices not being able to get online. Older Nintendo devices, such as the Nintendo Wii, Nintendo DS, & Nintendo3DS, cannot connect to SMU’s wireless network.

OIT’s Networking Specialist Scott Casebere explains.

Wireless networks support multiple data rates (speeds). Your wireless network adapter automatically selects a data rate which will provide you the best possible throughput given your distance from the nearest access point and based on how much interference it is receiving from other devices nearby.

In a large wireless network, when the very low data rates (ie: 1Mbps and 2Mbps) are used by a client, it degrades the performance of all other wireless clients on that same access point. So, in order to provide a better wireless experience to all users and devices, SMU (and any large wireless network provider) must disable these lower data rates to ensure that clients are only using the higher rates.

Unfortunately, the Nintendo Wii, DS & 3DS cannot connect to the network if these lower rates are disabled. It requires the 2Mbps data rate.

Luckily, SMU’s wired network connections allow for these devices to get online. All rooms in the residential commons provide at least one wired jack per bed. These wired connections will even provide faster access and reliability than the wireless connection. While the Wii does not have a built-in wired network adapter, a USB adapter can be purchased from several vendors for less than $20. As for the Nintendo DS, & Nintendo3DS, this option is unfortunately unavailable.

Posted in Tech Tips | Tagged , , | Leave a comment

Security Alert: Windows 10 Upgrade Scam

Windows 10
Microsoft is in the process of releasing their new Windows 10 Operating System. The software will be available to download free of charge.

Please read carefully!

There are several scams circulating around this new release.  The scammers are pretending to be Microsoft Tech Support and are contacting individuals via phone, email or browser pop-up windows that appear to be legitimate but actually contain malware.

Please do not click on any popup add claiming to be from Microsoft about your Windows 10 upgrade.

OIT is in the process of reviewing the Windows 10 Operating System and ensuring that University applications will continue to function properly with this new OS.  More details regarding the upgrade process will be communicated in the Fall.

Here is the legitimate link on Microsoft’s web site about Windows 10:

Posted in Microsoft, Security Awareness | Tagged , , | Leave a comment

SMU Employees: Free access to online training.

Did you know that you have free access to over 267,000 online video tutorials with is a leading online learning company that helps anyone learn business, software, technology and creative skills at any level of expertise so they can achieve personal and professional goals. Members have access to the video library of engaging, top-quality courses taught by recognized industry experts.

Features of include:


Take related assessments before and after completing a course to evaluate what instruction the user has already mastered and how much they have learned.

Enhanced Playlists

Share playlists with colleagues to recommend courses. You can even share your playlist on Facebook, Twitter, or LinkedIn to show associates what courses you have personally completed.

Access Webinars:

In addition to online training you can enroll in an upcoming webinar or view previously recorded sessions.

To learn more about and to request a license, click here:

Posted in Feature of the Week, Tech News, Tech Tips | Tagged | Leave a comment

The IT Help Desk has Moved.

We've Moved.

We’ve Moved.

The IT Help Desk has relocated to the main floor of the Hughes-Trigg Student Center for the 2015—2016 school year while the Fondren Library Center is being remodeled.

HTSC with Help DeskOur summer hours are as follows:
Monday through Friday from 8am to 6pm.
Saturday and Sunday, we are closed.

Posted in Announcement | Tagged , | Leave a comment

Faculty Media Lab to close during renovations

OIT’s Faculty Media Lab will close on July 23 for the duration of the CUL renovations. The Faculty Media Lab has provided dozens of faculty with a space for multimedia projects, digitizing, and multimedia training.

While the space will be closed, the assistance provided will continue through other areas on campus. General multimedia question and assistance can be obtained by contacting the OIT Help Desk at 214-768-HELP or The SMU STAR Program will still continue to work on faculty and department digital media projects; Please continue to make requests though the help ticket system. For digitizing needs, please contact the CUL’s Norwick Center for Digital Services for availability and assistance.

Posted in Classroom Support, Tech News | Tagged , | Leave a comment