The Desktop Support Team: Your Local IT Support

They are the ones that rush to your office when technology issue arise. They diagnose and resolve software/hardware related incidents and support various departmental applications. The Desktop Support team provides IT support for all students, faculty, and staff. They assist with both Windows/Mac platforms and any other IT related issues the campus community may encounter.

“Our goal is to meet the needs of SMU’s community effectively and efficiently by providing first class support.”- Jesus Martinez

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Microsoft Teams Coming to Campus

Microsoft Teams LogoCollaborating efficiently with your colleagues is an important part of everyday work. Making sure that all of the loose ends of a large project end up in a nice bow at the end of the day can be a daunting task. There are all kinds of collaboration and communication platforms that have popped up in recent years, allowing teams to quickly come together to share and store information. One of these platforms is Microsoft Teams, and OIT will be introducing Teams to campus in the coming months!

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2019-2020 Classroom Upgrades Approved by ATC

SolsticePlans are underway for the classroom technology upgrades scheduled to occur this summer or over winter break. The list of requests was reviewed and approved by the Academic Technology Council last month.  The following rooms are scheduled to receive partial or complete technology upgrades during the next fiscal year: Continue reading 2019-2020 Classroom Upgrades Approved by ATC

The IT Help Desk: Your Tech Support First Responders

Help IconThe IT Help Desk provides support to the entire campus community. In addition to supporting current faculty, staff, and students, the Help Desk provides limited assistance to retirees, parents and prospective students.  Many of the Help Desk staff are HDI certified and all are committed to providing exceptional service.

The IT Help Desk is available to answer questions regarding any of the services that IT provides and any of the software applications that we support. They are able to assist with network configurations, software troubleshooting and training, email support and configuration, and more. You can reach them at 214-768-HELP (4357), help@smu.edu, or in person at the IT Help Desk in Fondren Library West.  Continue reading The IT Help Desk: Your Tech Support First Responders

SMU-in-Plano Data Center on the Move

Data Center IconOIT hosts a secondary data center at the University’s SMU-in-Plano campus. This data center houses backups, redundant email services, and servers for the Plano campus. Once the contract for the sale of the Plano campus was signed, it would take a Herculean effort to move to the data center to the new location.  David Nguyen, Director of Infrastructure at SMU and the Project Manager for this “SMU Plano to Databank migration” project, was up to the challenge. Continue reading SMU-in-Plano Data Center on the Move

Phone Replacement Project Update: Winter 2019

InteCom ITE Phone
One of the old phones to be replaced.

Progress continues on the Phone Replacement project.  This project replaces all of the faculty and staff phones throughout SMU and is comprised of multiple stages.  Although the project will not be completed until 2020, much of the preliminary work is occurring now, and we will schedule several pilot phone installations this summer. Following is the current status of each stage. Continue reading Phone Replacement Project Update: Winter 2019

SMU’s University Operators: More than a friendly voice.

It’s amazing to see how much information new and returning students have to sort through in such a short time. Do you have health insurance? Are you interested in studying abroad? Mom & Dad, have you heard about SMU’s Mothers’ and Dads’ Clubs? Do you have your computer and know what type of software your school requires?

Much of the time, the information can be easily found on the SMU website but many times our parents, the students, and even the staff want someone to talk to directly. When they do, the University Operators are there. Continue reading SMU’s University Operators: More than a friendly voice.

Microsoft Certifications: 700 and Counting

Get Certified with MOS CertificationOver 700 Microsoft Office Specialist (MOS) certifications have been issued since the MOS pilot program began in September 2017. This semester, nearly 300 students from Cox, Dedman, and Simmons will be participating in the program as faculty representing eight class sections are utilizing the Microsoft Office exams in their coursework. In total, OIT has worked with 24 class sections since the pilot program’s inception. Continue reading Microsoft Certifications: 700 and Counting

New In-Person Training Available This Spring

This spring, we are offering several in-person training courses for the SMU students, faculty, and staff.

Upcoming In-Person Training

As always, OIT offers a selection of in-person courses each semester for commonly used software and services. Here’s what’s on offer for the spring! Register at smu.edu/ittraining or click the course title below. Continue reading New In-Person Training Available This Spring