Duo: A Success Story

DuoIn February, OIT announced that all matriculated students will be required to use Duo Security’s Two-factor authentication (2FA) when accessing select university services, starting with my.SMU. OIT knew that getting the large student population registered before the April 1 deadline would be a challenge, and started an aggressive campaign to not only make students aware of the coming change but to encourage them to enroll their devices before Duo was enabled. As of this writing, over 4,400 students are newly committed to protecting their accounts with Duo Security. Continue reading Duo: A Success Story

Client Systems Team: Getting You Set Up for Success

Before a computer is deployed on campus, a team of specialists track it, verify the configuration, installs the latest standard computer load, and much more before it gets to you. The several hundred computer upgrades on campus are handled mostly by this small team with over a hundred years of experience at SMU. They are more than just computer installs. The Client Systems Team is also responsible for campus computer inventory, software upgrades with Ivanti, many of the campus computer labs, plus providing support for those spaces.
Continue reading Client Systems Team: Getting You Set Up for Success

Support for Windows 7 is Ending – Get Upgraded Now!

Windows 7 LogoAs we mentioned previously, Microsoft will no longer provide security updates or support for PCs running Windows 7 after January 14, 2020. To lessen security risks to the campus infrastructure, all computers connected to the SMU network must be upgraded to Windows 10 before that support ends. To assist with getting updated, OIT has created a few upgrade paths to get users on the latest Windows OS. Continue reading Support for Windows 7 is Ending – Get Upgraded Now!

Classroom and AV Support Team Enhances Events and Classrooms

The Office of Information Technology’s Classroom and AV Support Team is eager to serve the needs of our campus community. The individuals are trained and certified in designing and programming AV solutions for the classroom, as well as possess years of experience with live events. The team oversaw over 4,000 requests for AV support at events last school year and performed over 40 classroom updates in the summer alone, with another 28 to be completed this coming summer. This is the team that is behind the scenes making the magic happen. Continue reading Classroom and AV Support Team Enhances Events and Classrooms

Cable TV Outage on April 3, 2019

TV iconThe campus fiber feed used to transmit cable TV service to the main campus is currently routed across the Ford Center construction site. Due to the construction, SMU has installed new fiber optics to reroute the campus TV service. Charter will switch over to the new fiber on Wednesday, April 3, 2019, starting at 7 a.m. The work is expected to be completed by 11 a.m. During this time the campus TV service will be unavailable.

We apologize for this inconvenience. If you have any questions or concerns, please contact the IT Help Desk at 214-768-HELP or 214-768-4357.

Phishing Alert: Read this message

Read this message phishing emailYou may have received an email earlier today that appeared to come from someone you know. The subject of the email message varies, but they all have button stating “Read this message.” This is a phishing email and is not legitimate.  Please delete this message.  If you clicked on the link, please contact the IT Help Desk at 214-768-HELP or 214-768-4357 immediately.

Thank you for your continued diligence in exercising caution with suspicious emails.

IMAP on Office365 to be Discontinued for Improved Mail Security

Email iconThe Internet Message Access Protocol or IMAP was created as an easy way for a variety of email clients to retrieve email messages from a mail server over a standard internet connection. Typically, these messages were left on the server until the user decided to delete them. Currently, the vast majority of individuals utilize the preferred Exchange configuration which is the default for most modern email clients like Microsoft Outlook or the Outlook mobile app. However, there are still a small number of individuals using the older IMAP protocol. While SMU has supported IMAP for around 30 years, that support will end this summer for email accounts hosted in Office 365 (Exchange Online).  Please note: Faculty and staff email accounts hosted in our Exchange Server on-campus environment (webmail.smu.edu) will NOT be impacted. Continue reading IMAP on Office365 to be Discontinued for Improved Mail Security

Enroll your device with Duo before April 1 for uninterrupted access to my.SMU.

Congrats to Karlie Johnson, our final Duo Early Enroll Contest winner!

DuoThere is less than a week until OIT will implement two-factor authentication for all SMU students to certain online services. On Monday, April 1, 2019, students will need to use Duo Two-Factor Authentication to register for classes or check your grades. So don’t wait! Enroll your device today at smu.edu/duoenroll.

How to enroll your device
Start your enrollment at smu.edu/duoenroll.

Continue reading Enroll your device with Duo before April 1 for uninterrupted access to my.SMU.

Two weeks until students are required to use Duo Two-Factor Authentication for my.SMU

Ru Ferguson and John Rodgers have already won. You have one more chance to win too!

DuoOn Monday, April 1, 2019, OIT will begin an initiative to implement two-factor authentication for all SMU students to certain online services. To encourage students to enroll before April 1, OIT will award an Amazon gift card to three randomly selected students who enroll a device early – Two of these gift cards have already been won. To be registered for the final drawing, simply enroll a device at smu.edu/duoenroll before the contest entry deadline. You will be automatically entered for that drawing and the future drawings upon device enrollment. Continue reading Two weeks until students are required to use Duo Two-Factor Authentication for my.SMU

Learn a new skill over Spring Break with LinkedIn Learning

LinkedIn LearningWith Spring Break less than a week away, we would like to remind you that it is a great time to learn a new skill. Many of you will be traveling or taking a break, and you can use the time getting there along with the LinkedIn Learning app to make your time away from campus more productive to be more fruitful when you return. By using the LinkedIn Learning Mobile app, you can download courses to view on your mobile device for offline viewing in areas you don’t have a network or wifi connection, such as in a plane, in a car, or on the beach. We have compiled a few courses – from fun new skills to productivity tips – that might be worth your time while on Spring Break. Continue reading Learn a new skill over Spring Break with LinkedIn Learning