In early 1998, Professor Bonnie Wheeler approached then Director of the Digital Commons Robert Skinner about way to help faculty realize their pedagogical vision but did not have the technical expertise to fulfill it. Out of those early discussions came the Accelerated Student Assistant Program (ASAP) and Student Technology Assistant in Residence (STAR) Program. While the ASAP Boot Camp only lasted a few years, the SMU STAR Program still continues today in its mission to assist faculty on short-term instructional technology projects. Continue reading Celebrating 20 years of the SMU STAR Program
This fall, the on-campus WordPress blog, Blog.SMU, was migrated to CampusPress cloud services. With this move, users have access to many new plugins and features. And, just like it was when hosted on campus, any department or group on campus can still host their own blog for official, departmental, or academic use with CampusPress. In this post, we would like to highlight some of the new tools and plugins available in the cloud. Continue reading Blog.SMU migration brings new features and plugins
As we begin to wind down our Appspace to the Cloud Migration Project, we have a few questions asked of the IT Help Desk that we want to answer publicly, including questions about needing Adobe Flash, sign status, roles, and upcoming training. Continue reading Appspace Cloud Update: December 6, 2018
After many years of helping people around the world with technical skills and professional development, Lynda is taking a well-earned retirement!
Lynda.com, a LinkedIn service since 2015, will soon become LinkedIn Learning. This new service will continue to provide the legendary quality courses you expect from Lynda.com, but will now be closely integrated with LinkedIn’s professional social network. Faculty and staff members will also soon have the opportunity to create custom playlists that can be shared with your office or class. Continue reading Lynda.com to become LinkedIn Learning
Back in September, just days before the release of macOS 10.14 Mojave, we recommended users to not update due to a serious compatibility issue with our CylancePROTECT anti-virus software that would cause the computer to deadlock upon reboot. We are happy to announce that with CylancePROTECT version 2.0.1494.546 and higher, the issue has been resolved. Continue reading CylancePROTECT now compatible with macOS 10.14 Mojave
The IT Help Desk will be closed from Thursday through Saturday for the Thanksgiving Holiday. We will reopen at the regular time on Sunday, November 25, 2018. Happy Thanksgiving Y’all!
The SMU network is scheduled to be down for emergency maintenance from 5 – 7 a.m. on Saturday, November 17, 2018. Internet connections will fluctuate while work is being tested and performed. We anticipate the longest outage to be approximately one hour.
During this time all SMU web services will be unavailable including, but not limited to, smu.edu, Canvas, my.SMU, and SMU webmail.
At this time, all active Appspace users have been invited to the Appspace Cloud. Once an invitee has clicked on the link in the email – Yes, we know this goes against our recommendations for phishing due diligence – and created an account, they will be able to go to smu.edu/appspace to log in. Select the “Login to Appspace Cloud” option and use the email that was contained in the invitation. Continue reading Appspace Cloud Update: November 9, 2018
We have begun working with Appspace to migrate sign content to the cloud. Any updates to your digital sign(s) after Noon on November 7, 2018, will not appear on the cloud version and will need to be redone after the migration is complete.
Starting tomorrow, November 8, 2018, Appspace users will be invited to the new cloud environment. Users will receive an email with a link to create your account on the new cloud service. The email will look like the one featured below:
As Qualtrics works to improve their user experience, that sometimes means removing older functionality to make room for new features and improved security. In order to maintain the highest security standards, promote the safety of our data, and align with industry-wide best practices, Qualtrics will disable the use of Transport Layer Security (TLS) 1.0/1.1 across all Qualtrics services on November 21, 2018. After this date, TLS 1.2 or higher (TLS 1.2+) must be used. This means if you are using an older web browser or 3rd party applications that do not support TLS 1.2+, you will not be able to access Qualtics. Continue reading Qualtrics to end support for older browsers with TLS 1.0/1.1