Winners in the 2019 LinkedIn Learning Watch and Win Contest

LinkedIn LearningWe are really excited about how the SMU campus has adopted LinkedIn Learning during our LinkedIn Learning Watch and Win Contest. During the contest period, which ran from January 14, 2019, to February 14, 2019, we had 413 users log in to view over 860 hours of training. Those users watched 1494 courses and 117 were completed.

For the contest, users needed to watch at least one complete video on LinkedIn Learning. The SMU community took on the challenge to heart. Over 7650 videos were viewed – 87 percent in their entirety! How users accessed those videos was interesting. Continue reading Winners in the 2019 LinkedIn Learning Watch and Win Contest

Free Text Mining Practicum Course Returns!

RLast fall, OIT offered a Text Mining Practicum to learn how to look at the sheer amount of data in our lives and see how can we use it to answer burning questions and make big decisions.

Students were able to evaluate data from the shortest tweets to the largest repositories of scientific information and process it with R. The class filled in 24 hours and was an incredible success. Well, we are bringing it back this spring.
Continue reading Free Text Mining Practicum Course Returns!

The Desktop Support Team: Your Local IT Support

They are the ones that rush to your office when technology issue arise. They diagnose and resolve software/hardware related incidents and support various departmental applications. The Desktop Support team provides IT support for all students, faculty, and staff. They assist with both Windows/Mac platforms and any other IT related issues the campus community may encounter.

“Our goal is to meet the needs of SMU’s community effectively and efficiently by providing first class support.”- Jesus Martinez

Continue reading The Desktop Support Team: Your Local IT Support

The IT Help Desk: Your Tech Support First Responders

Help IconThe IT Help Desk provides support to the entire campus community. In addition to supporting current faculty, staff, and students, the Help Desk provides limited assistance to retirees, parents and prospective students.  Many of the Help Desk staff are HDI certified and all are committed to providing exceptional service.

The IT Help Desk is available to answer questions regarding any of the services that IT provides and any of the software applications that we support. They are able to assist with network configurations, software troubleshooting and training, email support and configuration, and more. You can reach them at 214-768-HELP (4357), help@smu.edu, or in person at the IT Help Desk in Fondren Library West.  Continue reading The IT Help Desk: Your Tech Support First Responders

SMU-in-Plano Data Center on the Move

Data Center IconOIT hosts a secondary data center at the University’s SMU-in-Plano campus. This data center houses backups, redundant email services, and servers for the Plano campus. Once the contract for the sale of the Plano campus was signed, it would take a Herculean effort to move to the data center to the new location.  David Nguyen, Director of Infrastructure at SMU and the Project Manager for this “SMU Plano to Databank migration” project, was up to the challenge. Continue reading SMU-in-Plano Data Center on the Move

New In-Person Training Available This Spring

This spring, we are offering several in-person training courses for the SMU students, faculty, and staff.

Upcoming In-Person Training

As always, OIT offers a selection of in-person courses each semester for commonly used software and services. Here’s what’s on offer for the spring! Register at smu.edu/ittraining or click the course title below. Continue reading New In-Person Training Available This Spring

LinkedIn Learning plus the Watch and Win Contest Now Available

Training Anytime with LinkedIn Learning

LinkedIn Learning LogoLynda.com is now LinkedIn Learning! The same great content from Lynda.cοm is now delivered through an intuitive, new learning experience that’s more personalized and easy-to-use with LinkedIn Learning.

All active students, faculty, and staff now have full access to LinkedIn Learning and the over 13,000 expert-led courses covering business, design, technology, and much more available 24/7. Visit smu.edu/linkedin to get started. Continue reading LinkedIn Learning plus the Watch and Win Contest Now Available

Welcome to Cyber Security Awareness of the Month Club

SMU OIT 2019 Calendar CoverBy the time you are reading this, many of you on campus have received your 2019 Cyber Security Awareness Calendar.  In an effort to promote and remind the SMU community of their role in cybersecurity, the OIT Security Team has created an educational and fun calendar to hang proudly at your desk.  Continue reading Welcome to Cyber Security Awareness of the Month Club

Adobe Users: Do Not Upgrade to Creative Cloud 2019

Adobe LogoAdobe, the company behind Acrobat, Photoshop, InDesign, and many more applications for creatives, recently updated their application licensing technology. This means the latest Adobe Creative Cloud software will follow a different licensing structure for University devices – One that is currently incompatible with our environment. 

Adobe is working to develop and provide tools for educational institutions to utilize a new “Shared Device Licensing” model. Unfortunately, they have not provided a firm release date for these tools. Adobe expects that the solution will be available sometime during Q1 of 2019. We are aggressively working with the vendor to have the system in place as soon as possible. Continue reading Adobe Users: Do Not Upgrade to Creative Cloud 2019

New date for transition of Lynda to LinkedIn Learning

As we mentioned last week, after many years of helping people around the world with technical skills and professional development, Lynda is taking a well-earned retirement!

LinkedIn LearningPreviously, we mentioned the service would migrate on December 14, 2018. That date has been deferred to January 10, 2019. Starting at 8 a.m., SMU’s connection to Lynda.com will be unavailable as we migrate to LinkedIn Learning. The migration is expected to take 18 hours.
Continue reading New date for transition of Lynda to LinkedIn Learning