With the recent impact of COVID-19, the phone deployment schedule had to be adjusted temporarily. However, phone deployments on campus have resumed. Prior to phones being deployed, users will receive a communication indicating the date that their phone will be deployed. They are also alerted that a five–minute outage of service could impact those users who are utilizing Remote Desktop services. Users will have the option to request that their phones be deployed before 8 a.m. in order to avoid service disruption. To date, over 47% of physical phones on campus have been deployed.
On January 13, OIT will upload photos for all SMU employees to make them visible in Skype for Business as part of the upcoming project to deploy a new University phone system. The source for these employee photos will be the same photos that are used on SMU ID cards printed by the ID Card Services office. This means as an SMU employee, your SMU ID card photo will become visible in Skype for Business as well as in certain other Microsoft applications such as Outlook and SharePoint.
You can update your photo at any time! There are two ways to do so: Continue reading ID Photos to Appear Soon in Skype for Business
Progress continues on the Phone Replacement project. This project replaces all of the faculty and staff phones throughout SMU and is comprised of multiple stages. Although the project will not be completed until 2020, much of the preliminary work is occurring now, and we will schedule several pilot phone installations this summer. Following is the current status of each stage. Continue reading Phone Replacement Project Update: Winter 2019
Now in our fourth month since the kickoff of the phone replacement project, we wanted to provide the university community an update on the progress. The current phone system at both Dallas and Plano campus locations has been active since the early 90’s. The phone replacement project will deliver new network-based phones to all SMU faculty and staff while modernizing aging campus infrastructure in support of the new phones and calling features. Continue reading Behind the Scenes: An update on the Phone Replacement Project
The phone replacement project is now in flight. In June, OIT held a project kickoff meeting with our third-party support team, Integration Partners. The platform selected to replace our phones is Microsoft Skype for Business. Additionally, we will implement Anywhere365 for our call center technology solution. Continue reading Phone Replacement Project In Flight