Progress continues on the Phone Replacement project. This project replaces all of the faculty and staff phones throughout SMU and is comprised of multiple stages. Although the project will not be completed until 2020, much of the preliminary work is occurring now, and we will schedule several pilot phone installations this summer. Following is the current status of each stage. Continue reading Phone Replacement Project Update: Winter 2019
Now in our fourth month since the kickoff of the phone replacement project, we wanted to provide the university community an update on the progress. The current phone system at both Dallas and Plano campus locations has been active since the early 90’s. The phone replacement project will deliver new network-based phones to all SMU faculty and staff while modernizing aging campus infrastructure in support of the new phones and calling features. Continue reading Behind the Scenes: An update on the Phone Replacement Project
The phone replacement project is now in flight. In June, OIT held a project kickoff meeting with our third-party support team, Integration Partners. The platform selected to replace our phones is Microsoft Skype for Business. Additionally, we will implement Anywhere365 for our call center technology solution. Continue reading Phone Replacement Project In Flight
The Student Technology Assistant in Residence (STAR) Program is available to work with faculty and academic departments on short-term instructional technology projects. STAR students handle the technical stuff, allowing you to focus on the content. Michael Robertson, Academic Technology Services Director for Dedman College, manages the STAR Program. There are currently three STAR students with plans to add two additional students in the spring. Continue reading STAR Students Available for Instructional Technology Projects
As part of our continuing efforts to make as many of our processes as transparent as possible, our third quarter reports for all campus IT departments are now available for your reference. Click here for a list of all of the documents.
Each document is a separate report for each school and the Central University Libraries. They contain details on the amount of incidents that were reported and how they were handled. There are also updates from our Director of Customer Service, Rachel Mulry, on the large-scale IT projects taking place in each area.
If you have any questions or concerns regarding these reports, feel free to drop us a line at email@example.com.