OIT Solutions Cheat Sheet

The Office of Information Technology AvatarIt is that time of year when new faculty and students come to campus wanting to take advantage of all that SMU has to offer. Many will come with experiences using different software and tools than those found on campus. While we are not a Google for Education school or use Dropbox Education, we have other solutions that will meet those needs. Continue reading OIT Solutions Cheat Sheet

Adobe Applications Now Require Sign In

Adobe Creative Cloud folderAdobe recently changed its licensing model for all products.  Unfortunately, this has added complexity to all installations of the software – particularly those in the classrooms or labs.  If you launch any of the Adobe products from a shared computer you’ll be prompted to login.  Don’t panic– it’s a very easy fix! You will simply need to sign in to the Adobe apps with your SMU ID and password to unlock the functionality on that device.  That sign-in will persist during that login session on all Adobe products.  Unfortunately, you’ll need to sign in each time you login to the computer.

Note: If you are simply accessing PDF files from within a web browser, you will not need to sign into the Adobe application. Those should display in the browser window normally. Continue reading Adobe Applications Now Require Sign In

Shedding Light on Eyestrain Prevention

Whether you are a student studying long into the night or you’re working a regular 9-to-5, screens are pretty much unavoidable. Be it on a computer, smartphone, or TV, we can spend hours staring into voids of brightness. Sure, screens and the technology attached to them are an integral part of our lives, but we also have to remain aware of how extended viewing can affect our vision.

Continue reading Shedding Light on Eyestrain Prevention

Automated Duo Phone Call Discontinuation for Chinese Phone Numbers

DuoDuo has recently notified OIT of a change in authentication options for those who have registered a Chinese phone number as an authentication method in their Duo account. We would like to make you aware in case you utilize phone service in China.

Due to telecom limitations put in place by the Chinese government, Duo has Continue reading Automated Duo Phone Call Discontinuation for Chinese Phone Numbers