OIT Support Units Help Across Campus and Online

WelcomeWelcome back! With everything that has been happening of late, we just want to remind you of some support resources we have available for you.

IT Help Desk

Our first line of support is the IT Help Desk. If you have a tech support question or don’t know who to ask for help, reach out, and our team of specialists will assist. We have expanded your support options by adding online chat as a way of contact. Just go to smu.edu/itchat to get started.

Of course, you can still contact via phone (214-768-HELP), email (help@smu.edu), online support form (help.smu.edu), or just walk in and talk to someone at the physical Help Desk within Fondren Library. For a list of current hours, please visit smu.edu/itsupport.

The IT Help Desk also Continue reading OIT Support Units Help Across Campus and Online

Back to School ’22: Pack the Essentials!

WelcomeAs the winds of summer (hopefully) start to cool, our Fall 2022 term comes closer to beginning on The Hilltop, and has already started for some! Whether you are a new Mustang just starting your journey or returning for another year, we’d like to give you a few pointers that can help make your return to campus as simple as possible so you can enjoy all of the experiences SMU has to offer! Continue reading Back to School ’22: Pack the Essentials!

Sitecore How-To: Using the Jumbotron Feature

Want to jazz-up your web page with a large photo feature that catches the eye? Join our web specialist Michael Keller as he walks you through the Jumbotron feature for your Sitecore pages.

As always, if you need any consultation or assistance with your web pages in Sitecore, don’t hesitate to contact the IT Help Desk or set up an appointment with Michael for one-on-one consultation!


Code42 CrashPlan Backups Move to New Location

Crashplan Pro Desktop IconBeginning May 11, 2022, CrashPlan enterprise backups of University-owned devices will be migrated to a new backup storage location. This change requires that the existing Code42 client be uninstalled and a new client installed (version 8.8.4). This change should happen silently in the background, but unfortunately, it will require an entirely new backup to be created from your computer. Continue reading Code42 CrashPlan Backups Move to New Location