Your New Phone: What to Do When Returning to Work

AudioCodes 445HD TelephoneAs we begin returning to the Hilltop, we know there are already plenty of tasks on your list for getting back into the swing of things. But, one of those tasks should definitely be to log into your new telephone!

If a new AudioCodes telephone was installed at your desk and you never had the chance to log into it before having to work from home, the process is easy: Continue reading Your New Phone: What to Do When Returning to Work

New GlobalProtect Service Adds More VPN Capacity

GlobalProtect application iconWith work-from-home needs significantly rising during this time, OIT has been working over the past several days to implement additional resources to allow for more concurrent connections to the SMU network from off-campus. We are now happy to announce that the Palo Alto GlobalProtect VPN service is now available as an option for connecting to SMU’s Virtual Private Network (VPN) in addition to our existing Cisco AnyConnect VPN service.

Continue reading New GlobalProtect Service Adds More VPN Capacity

Behind the Scenes: An update on the Phone Replacement Project

Now in our fourth month since the kickoff of the phone replacement project, we wanted to provide the university community an update on the progress. The current phone system at both Dallas and Plano campus locations has been active since the early 90’s. The phone replacement project will deliver new network-based phones to all SMU faculty and staff while modernizing aging campus infrastructure in support of the new phones and calling features. Continue reading Behind the Scenes: An update on the Phone Replacement Project