Winners in the 2019 LinkedIn Learning Watch and Win Contest

LinkedIn LearningWe are really excited about how the SMU campus has adopted LinkedIn Learning during our LinkedIn Learning Watch and Win Contest. During the contest period, which ran from January 14, 2019, to February 14, 2019, we had 413 users log in to view over 860 hours of training. Those users watched 1494 courses and 117 were completed.

For the contest, users needed to watch at least one complete video on LinkedIn Learning. The SMU community took on the challenge to heart. Over 7650 videos were viewed – 87 percent in their entirety! How users accessed those videos was interesting. Continue reading Winners in the 2019 LinkedIn Learning Watch and Win Contest

The Desktop Support Team: Your Local IT Support

They are the ones that rush to your office when technology issue arise. They diagnose and resolve software/hardware related incidents and support various departmental applications. The Desktop Support team provides IT support for all students, faculty, and staff. They assist with both Windows/Mac platforms and any other IT related issues the campus community may encounter.

“Our goal is to meet the needs of SMU’s community effectively and efficiently by providing first class support.”- Jesus Martinez

Continue reading The Desktop Support Team: Your Local IT Support

Microsoft Teams Coming to Campus

Microsoft Teams LogoCollaborating efficiently with your colleagues is an important part of everyday work. Making sure that all of the loose ends of a large project end up in a nice bow at the end of the day can be a daunting task. There are all kinds of collaboration and communication platforms that have popped up in recent years, allowing teams to quickly come together to share and store information. One of these platforms is Microsoft Teams, and OIT will be introducing Teams to campus in the coming months!

Continue reading Microsoft Teams Coming to Campus

The IT Help Desk: Your Tech Support First Responders

Help IconThe IT Help Desk provides support to the entire campus community. In addition to supporting current faculty, staff, and students, the Help Desk provides limited assistance to retirees, parents and prospective students.  Many of the Help Desk staff are HDI certified and all are committed to providing exceptional service.

The IT Help Desk is available to answer questions regarding any of the services that IT provides and any of the software applications that we support. They are able to assist with network configurations, software troubleshooting and training, email support and configuration, and more. You can reach them at 214-768-HELP (4357),, or in person at the IT Help Desk in Fondren Library West.  Continue reading The IT Help Desk: Your Tech Support First Responders

SMU-in-Plano Data Center on the Move

Data Center IconOIT hosts a secondary data center at the University’s SMU-in-Plano campus. This data center houses backups, redundant email services, and servers for the Plano campus. Once the contract for the sale of the Plano campus was signed, it would take a Herculean effort to move to the data center to the new location.  David Nguyen, Director of Infrastructure at SMU and the Project Manager for this “SMU Plano to Databank migration” project, was up to the challenge. Continue reading SMU-in-Plano Data Center on the Move

Phone Replacement Project Update: Winter 2019

InteCom ITE Phone
One of the old phones to be replaced.

Progress continues on the Phone Replacement project.  This project replaces all of the faculty and staff phones throughout SMU and is comprised of multiple stages.  Although the project will not be completed until 2020, much of the preliminary work is occurring now, and we will schedule several pilot phone installations this summer. Following is the current status of each stage. Continue reading Phone Replacement Project Update: Winter 2019

SMU’s University Operators: More than a friendly voice.

It’s amazing to see how much information new and returning students have to sort through in such a short time. Do you have health insurance? Are you interested in studying abroad? Mom & Dad, have you heard about SMU’s Mothers’ and Dads’ Clubs? Do you have your computer and know what type of software your school requires?

Much of the time, the information can be easily found on the SMU website but many times our parents, the students, and even the staff want someone to talk to directly. When they do, the University Operators are there. Continue reading SMU’s University Operators: More than a friendly voice.

Fall in love with LinkedIn Learning this Valentine’s Day

I ❤️ LinkedIn LearningLove is in the air at SMU this month, so why not fall in love with learning?

If you haven’t heard, LinkedIn Learning is now available to all full-time eligible employees and students. LinkedIn Learning is an online learning platform offering over 13,000 digital courses taught by industry experts with content from Watch videos on business, software, technology, and creative skills then promote your new skill set on your LinkedIn profile for professional networking and prospective employers to see. You can also download and view learning videos offline using the LinkedIn Learning mobile app.

The benefits and rewards of LinkedIn Learning are huge for both students and employees: Continue reading Fall in love with LinkedIn Learning this Valentine’s Day

Security is No Joke: Let’s Duo

DuoBeginning April 1, 2019, all matriculated students will be required to use Duo Security’s Two-factor authentication (2FA) when accessing my.SMU. Yes, we know that’s April Fools Day, but this is no joke!

Duo Two-factor authentication will be used to verify a student’s identity when logging into my.SMU. This security measure will be enforced to prevent unauthorized use of a student’s SMU account. Continue reading Security is No Joke: Let’s Duo