Adjusted Help Desk Hours During Thanksgiving Break

Happy Thanksgiving from OIT!
The Mustangs are surrounded by the last remaining bits of autumn colors on a warm December afternoon.

Due to the Thanksgiving holiday, the IT Help Desk will have reduced hours on Wednesday, November 23, from 8:00 am – 6:00 pm and will be closed from Thursday – Saturday.

We will reopen on Sunday, November 27, 2022, with walk-up support from 10:00 am – 6:00 pm. Phone support will also be provided on Sunday from 11:00 am – 6:00 pm.

We wish you a very enjoyable Thanksgiving break!

Modern Authentication and You

As we continue to improve information security measures on campus, we will be implementing more modern authentication methods to our Microsoft services to increase security and improve your login experience on December 8, 2022. This new form of authentication will also minimize the frequency of entering your password, along with helping to prevent those irritating account lockouts that may occur when updating your SMU password. The actions you’ll need to take are minimal, but we’d like to make you aware of them.

Login Prompts for Email, Skype, and Other Microsoft Services

After the new modern authentication method is enabled for SMU accounts, you will likely be prompted to log into your email client and Skype for Business using the new method. Just follow the prompts and you’ll be all set! Your login screen will look a little different, with “Azure Active Directory” appearing as the service name.

An example of the new single sign-on window.

After December 8th, if you need to set up your email account on a new device, updated (and also simplified!) instructions will be available to you on our Faculty/Staff Email Configuration page. Updated Skype for Business instructions will also be available.

Your AudioCodes Telephone

While your AudioCodes desktop telephone (if you use one) will still function without interruption after modern authentication is enabled, you are strongly encouraged to sign out of your phone and sign back in with the new method before the Holiday Break. This will provide improved reliability and security. The instructions on doing so are available at smu.edu/phone.

Authentication Changes to Email Services

EmailFollowing guidance from our Email service provider, SMU is modernizing our login process and plans to complete this modernization by October 28, 2022. While we have worked to notify all affected individuals in advance via email communications and calls from the IT Help Desk, we’d like to summarize what is happening in case you have any issues. Continue reading Authentication Changes to Email Services

Celebrating Five Years of OIT’s Student Advisory Board

Here at OIT, it is one of our highest priorities to listen to our campus community; discover how they use technology in their work, and learn about their needs and desires for the short and long term. We do this in many ways, including through our multiple IT governance committees. Five years ago, a Student Advisory Board (SAB) was created to provide a way for our most spirited and dedicated Mustangs to provide their first-hand insights on how technology impacts their SMU experience. Continue reading Celebrating Five Years of OIT’s Student Advisory Board