Help Desk Holiday & Winter Hours

Winter break is once again fast approaching, and we would like to make you aware of the winter hours for the IT Help Desk.

Regular hours will continue until December 13, when the Desk will switch to winter hours of 8:00 AM to 6:00 PM Monday-Friday. On Saturday, December 15, the hours will be from 9:00 AM to 5:00 PM. They will be closed on Sunday (12/ 16). The Desk will be closed entirely from December 22 to January 1. Winter hours continue until January 5 when the Desk will open at 9 AM.

Emergency IT support will be available as always by calling the help desk number.  Please note– staff will not be monitoring the requests submitted via email or on the online portal during the winter break.  If there is an emergency, please call.

From all of us at OIT, we wish you a very happy and safe holiday season for you and your families.

Celebrating 20 years of the SMU STAR Program

SMU STAR Program at 20In early 1998, Professor Bonnie Wheeler approached then Director of the Digital Commons Robert Skinner about way to help faculty realize their pedagogical vision but did not have the technical expertise to fulfill it. Out of those early discussions came the Accelerated Student Assistant Program (ASAP) and Student Technology Assistant in Residence (STAR) Program. While the ASAP Boot Camp only lasted a few years, the SMU STAR Program still continues today in its mission to assist faculty on short-term instructional technology projects. Continue reading Celebrating 20 years of the SMU STAR Program

SMU Shines at SC18 Supercomputing Conference in Dallas

SMU students, staff, and faculty discuss ManeFrame 2 at SMU's booth at SC18.Various SMU faculty and OIT HPC staff annually attend the international conference known as “Supercomputing.”  The location of this year’s Supercomputing 2018 (SC18) conference in Dallas at the same time that SMU’s own investment and ascendance into a regional supercomputing powerhouse offered an opportunity for SMU to not merely attend—but, in the form of our own booth, to proudly showcase our research work and to assert SMU’s place among computational peers. Continue reading SMU Shines at SC18 Supercomputing Conference in Dallas to become LinkedIn Learning

lyndaCampusAfter many years of helping people around the world with technical skills and professional development, Lynda is taking a well-earned retirement!, a LinkedIn service since 2015, will soon become LinkedIn Learning. This new service will continue to provide the legendary quality courses you expect from, but will now be closely integrated with LinkedIn’s professional social network. Faculty and staff members will also soon have the opportunity to create custom playlists that can be shared with your office or class. Continue reading to become LinkedIn Learning

CylancePROTECT now compatible with macOS 10.14 Mojave

Back in September, just days before the release of macOS 10.14 Mojave, we recommended users to not update due to a serious compatibility issue with our CylancePROTECT anti-virus software that would cause the computer to deadlock upon reboot. We are happy to announce that with CylancePROTECT version 2.0.1494.546 and higher, the issue has been resolved. Continue reading CylancePROTECT now compatible with macOS 10.14 Mojave

Web Services Outage Saturday, November 17, 2018

The SMU network is scheduled to be down for emergency maintenance from 5 – 7 a.m. on Saturday, November 17, 2018. Internet connections will fluctuate while work is being tested and performed. We anticipate the longest outage to be approximately one hour.

During this time all SMU web services will be unavailable including, but not limited to,, Canvas, my.SMU, and SMU webmail.

If you have any questions, please feel free to contact the IT Help Desk at 214.768.HELP (4357) or

SMU CSO George Finney Recognized as Security Thought Leader

George Finney - Selected as a 2018 Security Magazine Thought Leader

We are proud to announce that OIT’s own George Finney has been featured as one of Security Magazine’s Security 500 as a Thought Leader for 2018!

George has worn many hats during his long career at SMU, and he has made great strides in revolutionizing cybersecurity practices during his time as Chief Security Officer. From modernizing physical security to the creation of a security operations center, George and his team have shown how important cybersecurity is to the success of SMU as a whole.

In addition to his duties as CSO, George has also written a book on cybersecurity practices: No More Magic Wands: Transformative Cybersecurity Change for Everyone. The book details common cybersecurity issues in an informative, entertaining, and above-all actionable way.

Congratulations to George on his achievement!

Qualtrics to end support for older browsers with TLS 1.0/1.1

QualtricsAs Qualtrics works to improve their user experience, that sometimes means removing older functionality to make room for new features and improved security. In order to maintain the highest security standards, promote the safety of our data, and align with industry-wide best practices, Qualtrics will disable the use of Transport Layer Security (TLS) 1.0/1.1 across all Qualtrics services on November 21, 2018. After this date, TLS 1.2 or higher (TLS 1.2+) must be used. This means if you are using an older web browser or 3rd party applications that do not support TLS 1.2+, you will not be able to access Qualtics. Continue reading Qualtrics to end support for older browsers with TLS 1.0/1.1