Classroom Upgrades: New Devices to Enhance SMUFlex

Owl and DTENIn preparation for the Fall semester, each classroom received a variety of technology components to help facilitate SMUFlex. The focus during the initial upgrade was to ensure high-quality video and audio for the instructor, whiteboard capabilities and zoom. As fall classes began, the need for audience microphones became more critical in providing an enhanced experience for the remote students particularly in classes that rely heavily on discussion. Several temporary solutions were deployed in a few classrooms to help provide this functionality. The University has allocated additional funding to purchase technology for 62 classrooms to improve the online experience for students this spring. Continue reading Classroom Upgrades: New Devices to Enhance SMUFlex

Troubleshooting Tips for Classroom AV

Troubleshooting Tips for Classroom AVTechnology glitches are inevitable no matter how hard we try to eliminate them! It’s even more stressful when you are standing in front of the classroom with all students staring at you! Here are a few troubleshooting tips to remember if you arrive in a room and the technology is not working as expected.

  • The Podium is the Host: If a podium computer is installed, it must be used as the source for your Zoom meeting. You may join with a personal device as a Co-Host, but the podium must be the main Host for the meeting
  • Run the Zoom audio test: When you first launch Zoom, it is always a good idea to run the quick test of your speakers and microphone. In most rooms, you will need to adjust the speaker setting within Zoom in order for your remote participants to be heard in the room.
    1. Click the arrow next to the Mute icon.
    2. Click Test Speaker & Mic.
      Don’t hesitate to try the different microphones and speakers until you have a successful test.
  • Microphone batteries are low: If a microphone battery is low, you can switch to either the webcam microphone or even the document camera microphone for that session.
  • Can’t hear audio: Double check the touchpanel and ensure that the room and microphone mute buttons are Off. In most cases, the buttons turn red if the mute is on.
    • Please Note: The projector must be ON for audio to transmit in the room. If you do not wish to see the content of the screen, hit the Blank Screen button on the touch panel. However, the projector must be turned ON for audio to work!
  • The projector isn’t working: Have the students join the Zoom session on their laptops or phones from within the room. The students will not need to join with audio from those devices.
  • Issues with the built-in camera: While this is a bit more difficult to troubleshoot, we can quickly deliver a webcam if needed to provide video. Of course, you could also join the Zoom session from your phone (with no audio) to provide video if needed.

Remember, if you encounter issues and need on-site assistance, please call the Classroom Support line at 214-768-8888. We will dispatch a technician immediately to assist in the classroom.


Zoom Spaces Provide Physical Space for Virtual Meetings

In order to provide quiet spaces for students to study or attend an online class while on campus, a number of rooms have been set aside as Zoom Spaces. Students can make a reservation up to two weeks in advance at  A limit of 3 contiguous reservations and no more than 6 hours per day is enforced to ensure students have access to spaces for class. Several spaces are identified for particular groups of students (Graduate students, Residential Commons affiliation, etc).  These locations are restricted via card access.  Please adhere to those rules. Continue reading Zoom Spaces Provide Physical Space for Virtual Meetings

Accessing Specialized Software from On-Campus or Off

Apps.SMU WindowMany courses require access to specific software applications in order to complete assignments.  In order to provide access from both on and off-campus, we have implemented a new lab solution to augment our existing environments. Continue reading Accessing Specialized Software from On-Campus or Off

Annual Bulk Email List Refresh on August 21

Manage SMU Email Lists siteStarting at 9 a.m. on Friday, August 21, 2020, the yearly Lyris Bulk email list refresh for graduate and undergraduate students will be processed. This year, the refresh will include email addresses for staff. No mail sent to will be processed until the refresh is complete. The Email List Refresh is expected to take several hours.

Once complete, users will be able to unsubscribe from Campus Lists or School Lists, as needed, at As a reminder, membership on the essential bulk lists (,, and is mandatory. Policies are in place to ensure that only messages that pertain to safety, health, or vital information for the campus community are sent to these essential lists. All other messages are sent via the managed lists which, again, users can unsubscribe at