A few years ago, we made the switch to our new telephone system on campus. While individuals on campus moved to the new system a while back, that wasn’t the end of the project! Our legacy Private Branch Exchange (PBX) was still in a state of limited operation while the remaining legacy phone lines (like fire alarms, fax lines, Blue Light safety phones, etc.) were moved to their own more modern equivalents.
That stage of the phone replacement project recently ended, as the final power connections to our Intecom PBX system were completely removed and preparations began for the system to be moved out of the data center in Patterson Hall. We stopped by Patterson Hall to take one last look at the equipment that handled SMU’s phone calls for nearly thirty years. Continue reading Thanks for Taking Our Calls: SMU’s Former PBX Leaves The Hilltop
In September, we wrapped up the completion of Phase I of the Phone Replacement project. This multi-year project kicked off with over 900 cabling upgrades and enabling layer 3 routing to ensure infrastructure readiness. Once these initial upgrades were complete, OIT kicked off a pilot to test functionality and ensure the successful rollout of new phones on campus. Implementing this new system was a massive undertaking, with OIT staff canvassing The Hilltop to audit, plan, train, and deploy. From the University Data Center to Expressway Tower to the Law quad, every campus building required exceptional attention to detail. Continue reading Phase I of SMU’s Phone Replacement Project Completed
As we begin returning to the Hilltop, we know there are already plenty of tasks on your list for getting back into the swing of things. But, one of those tasks should definitely be to log into your new telephone!
With the recent impact of COVID-19, the phone deployment schedule had to be adjusted temporarily. However, phone deployments on campus have resumed. Prior to phones being deployed, users will receive a communication indicating the date that their phone will be deployed. They are also alerted that a five–minute outage of service could impact those users who are utilizing Remote Desktop services. Users will have the option to request that their phones be deployed before 8 a.m. in order to avoid service disruption. To date, over 47% of physical phones on campus have been deployed.
As you are probably well aware, the last few weeks on campus have been active as we shifted our focus to telecommuting support, which is critical to University operations at this time. In the span of two weeks, we were able to transition a total of 27 individuals from Enrollment Services, Facilities, IT Help Desk, and SMU Operators to our new call center. Without a quick implementation, these areas would not have been able to work remotely.
Our other critical step in our phone project, the replacement of older PBX phones to the newer AudioCodes VoIP phones, had to be put on hold. Since the University has moved to only essential personnel on campus, we have paused deployments of new phones through April 3, 2020. Continue reading Phone Replacement Project Update: April 2020
IT Connect is published by the Office of Information Technology at Southern Methodist University.