Phase I of SMU’s Phone Replacement Project Completed

Phone Project Phase 1 StatsIn September, we wrapped up the completion of Phase I of the Phone Replacement project.  This multi-year project kicked off with over 900 cabling upgrades and enabling layer 3 routing to ensure infrastructure readiness. Once these initial upgrades were complete, OIT kicked off a pilot to test functionality and ensure the successful rollout of new phones on campus.  Implementing this new system was a massive undertaking, with OIT staff canvassing The Hilltop to audit, plan, train, and deploy. From the University Data Center to Expressway Tower to the Law quad, every campus building required exceptional attention to detail. Continue reading Phase I of SMU’s Phone Replacement Project Completed

Your New Phone: What to Do When Returning to Work

AudioCodes 445HD TelephoneAs we begin returning to the Hilltop, we know there are already plenty of tasks on your list for getting back into the swing of things. But, one of those tasks should definitely be to log into your new telephone!

If a new AudioCodes telephone was installed at your desk and you never had the chance to log into it before having to work from home, the process is easy: Continue reading Your New Phone: What to Do When Returning to Work

Phone Replacement Project Update: May 2020

AudioCodes 445HD TelephoneWith the recent impact of COVID-19, the phone deployment schedule had to be adjusted temporarily. However, phone deployments on campus have resumed.  Prior to phones being deployed, users will receive a communication indicating the date that their phone will be deployed. They are also alerted that a fiveminute outage of service could impact those users who are utilizing Remote Desktop services. Users will have the option to request that their phones be deployed before 8 a.m. in order to avoid service disruption. To date, over 47% of physical phones on campus have been deployed. 

Continue reading Phone Replacement Project Update: May 2020

Phone Replacement Project Update: April 2020

Phone iconAs you are probably well aware, the last few weeks on campus have been active as we shifted our focus to telecommuting support, which is critical to University operations at this time. In the span of two weeks, we were able to transition a total of 27 individuals from Enrollment Services, Facilities, IT Help Desk, and SMU Operators to our new call center. Without a quick implementation, these areas would not have been able to work remotely.

Our other critical step in our phone project, the replacement of older PBX phones to the newer AudioCodes VoIP phones, had to be put on hold. Since the University has moved to only essential personnel on campus, we have paused deployments of new phones through April 3, 2020. Continue reading Phone Replacement Project Update: April 2020

Campus-Wide Phone Deployments Coming in 2020

AudioCodes 445HD IP PhoneAs we wrap up 2019, OIT is gearing up for the phone deployment phase beginning in January. Over the past year, our efforts have focused on completing the various infrastructure requirements to support this new phone service. These efforts included networking cabling upgrades throughout campus, coordination, and updates to ensure location data is transmitted to law enforcement for 911 calls, and the various servers and software configurations to support Skype for Business. Continue reading Campus-Wide Phone Deployments Coming in 2020