A few weeks ago, OIT announced that a new phone system will begin to be deployed over the next year. As part of this announcement, we informed you that there would be two different phones provided to the SMU community. After continued testing of the features and functionality of each phone, we have decided to go with just one primary device for all employees. That model is the AudioCodes 445HD.
In this post, we wanted to take a moment to update the SMU community on the phone replacement project by giving you a glimpse of some of the new features faculty and staff can expect.
OIT employees will first pilot the phones to troubleshoot any technical issues, validate deployment processes, and ensure quality training materials are available to the campus at launch. Deployments are scheduled to begin this summer.
A new Campus Phone Services web page is available as we ramp up for the phone deployment. This site, smu.edu/phone, will contain training materials and FAQs regarding the new campus phone system. For project information and timeline please visit the phone replacement project page.
Progress continues on the Phone Replacement project. This project replaces all of the faculty and staff phones throughout SMU and is comprised of multiple stages. Although the project will not be completed until 2020, much of the preliminary work is occurring now, and we will schedule several pilot phone installations this summer. Following is the current status of each stage. Continue reading Phone Replacement Project Update: Winter 2019
The phone replacement project is now in flight. In June, OIT held a project kickoff meeting with our third-party support team, Integration Partners. The platform selected to replace our phones is Microsoft Skype for Business. Additionally, we will implement Anywhere365 for our call center technology solution. Continue reading Phone Replacement Project In Flight
OIT has launched a project to replace the current campus telephone system in service for the last 25 years.
The current phone system has served the SMU Dallas and SMU Plano campus locations since the early 90’s, but it does not support SMU-in-Taos. Although the system is historically reliable and stable, it has become costly due to the steady rise in annual support and maintenance expenses. The need to lower overall operational costs is one of many factors driving system replacement. Continue reading SMU Phone Replacement Project: Upgrading campus infrastructure and telephones