As you are probably well aware, the last few weeks on campus have been active as we shifted our focus to telecommuting support, which is critical to University operations at this time. In the span of two weeks, we were able to transition a total of 27 individuals from Enrollment Services, Facilities, IT Help Desk, and SMU Operators to our new call center. Without a quick implementation, these areas would not have been able to work remotely.
Our other critical step in our phone project, the replacement of older PBX phones to the newer AudioCodes VoIP phones, had to be put on hold. Since the University has moved to only essential personnel on campus, we have paused deployments of new phones through April 3, 2020. Continue reading Phone Replacement Project Update: April 2020