In this installment of the OIT Quick Tip, we go over how to sign into your AudioCodes VoIP telephone as well as how to update your credentials on your phone when you change your password.
It is always important that your phone has your latest credentials in order for emergency calling and many convenience features to work properly. Let the IT Help Desk know if you have any questions!
Video replaced with updated version October 2023.
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To maintain FCC compliance and University employee safety, the Office of Information Technology (OIT), in conjunction with the Office of Risk Management and the SMU Police Department, is developing a roadmap for the removal of all non-compliant telephone devices.
Under Kari’s Law, for a phone to comply, it must have the capability to dial 9-1-1 directly. Similar to a computer, users must sign in to the AudioCodes phone for them to operate. If the user has not signed in to their phone, no calls can be made, including calls to 9-1-1. The Ray Baum act ensures protection for our campus by requiring all phones have a “dispatchable location” when you call 9-1-1. Phones that are not logged in prevent users from calling, and phones that are not signed in after a password has changed will not provide a 9-1-1 dispatcher with the location information for that phone. Continue reading New Federal Regulations to Affect Telephone Placement
We all bristle at those annoying spam calls that we receive not only on our personal cell phones but our office telephones as well. Both our old and new telephone systems have experienced this irritating problem, and a new solution will help reduce the amount of these calls we receive. Continue reading Phone System Enhancements Fight Spam Calls
We’re making lots of progress on deploying new telephones on campus, and we would also like to let you know that international dialing will be updated on June 23, 2020 for those new AudioCodes VoIP phones. Let’s use Disney Tokyo’s phone number as an example of how to make an international call.
Continue reading International Dialing Changes Coming to AudioCodes Phones June 23
As we begin returning to the Hilltop, we know there are already plenty of tasks on your list for getting back into the swing of things. But, one of those tasks should definitely be to log into your new telephone!
If a new AudioCodes telephone was installed at your desk and you never had the chance to log into it before having to work from home, the process is easy: Continue reading Your New Phone: What to Do When Returning to Work
