We’re making lots of progress on deploying new telephones on campus, and we would also like to let you know that international dialing will be updated on June 23, 2020 for those new AudioCodes VoIP phones. Let’s use Disney Tokyo’s phone number as an example of how to make an international call.
As we begin returning to the Hilltop, we know there are already plenty of tasks on your list for getting back into the swing of things. But, one of those tasks should definitely be to log into your new telephone!
If a new AudioCodes telephone was installed at your desk and you never had the chance to log into it before having to work from home, the process is easy: Continue reading Your New Phone: What to Do When Returning to Work
As the majority of SMU Faculty and Staff begin working from remote locations tomorrow, we wanted to highlight several resources that might be helpful.
Accessing your office computer
If you need to remotely access your office computer, you must first make some modifications to that computer. If you have not done this prior to today, the IT Help Desk will be Continue reading Keep Working: Technology Support and Accessing Campus Resources
As we wrap up 2019, OIT is gearing up for the phone deployment phase beginning in January. Over the past year, our efforts have focused on completing the various infrastructure requirements to support this new phone service. These efforts included networking cabling upgrades throughout campus, coordination, and updates to ensure location data is transmitted to law enforcement for 911 calls, and the various servers and software configurations to support Skype for Business. Continue reading Campus-Wide Phone Deployments Coming in 2020
A few weeks ago, OIT announced that a new phone system will begin to be deployed over the next year. As part of this announcement, we informed you that there would be two different phones provided to the SMU community. After continued testing of the features and functionality of each phone, we have decided to go with just one primary device for all employees. That model is the AudioCodes 445HD.