Learn in Your Language with LinkedIn Learning

LinkedIn Learning has recently rolled out a new feature that is sure to make non-native English speakers happy. Now, you can change the language preference to retrieve course content in six other languages (Chinese, French, German, Japanese, Spanish, and Portuguese). While not all courses are available there is still quite a collection to choose from.

Choosing language options in LinkedIn learning.

Begin by searching your course and use the filters on the left-hand side to select your desired language. You can also filter content and narrow down course content.

In addition to this feature, LinkedIn Learning offers courses that may help native and non-native English speakers alike overcome potential language barriers in a multicultural setting. Here are a few favorites:

Phone Replacement Project Update: Winter 2019

InteCom ITE Phone
One of the old phones to be replaced.

Progress continues on the Phone Replacement project.  This project replaces all of the faculty and staff phones throughout SMU and is comprised of multiple stages.  Although the project will not be completed until 2020, much of the preliminary work is occurring now, and we will schedule several pilot phone installations this summer. Following is the current status of each stage. Continue reading Phone Replacement Project Update: Winter 2019

SMU’s University Operators: More than a friendly voice.

It’s amazing to see how much information new and returning students have to sort through in such a short time. Do you have health insurance? Are you interested in studying abroad? Mom & Dad, have you heard about SMU’s Mothers’ and Dads’ Clubs? Do you have your computer and know what type of software your school requires?

Much of the time, the information can be easily found on the SMU website but many times our parents, the students, and even the staff want someone to talk to directly. When they do, the University Operators are there. Continue reading SMU’s University Operators: More than a friendly voice.

Microsoft Certifications: 700 and Counting

Get Certified with MOS CertificationOver 700 Microsoft Office Specialist (MOS) certifications have been issued since the MOS pilot program began in September 2017. This semester, nearly 300 students from Cox, Dedman, and Simmons will be participating in the program as faculty representing eight class sections are utilizing the Microsoft Office exams in their coursework. In total, OIT has worked with 24 class sections since the pilot program’s inception. Continue reading Microsoft Certifications: 700 and Counting

Security is No Joke: Let’s Duo

DuoBeginning April 1, 2019, all matriculated students will be required to use Duo Security’s Two-factor authentication (2FA) when accessing my.SMU. Yes, we know that’s April Fools Day, but this is no joke!

Duo Two-factor authentication will be used to verify a student’s identity when logging into my.SMU. This security measure will be enforced to prevent unauthorized use of a student’s SMU account. Continue reading Security is No Joke: Let’s Duo

Behind the Scenes: An update on the Phone Replacement Project

Now in our fourth month since the kickoff of the phone replacement project, we wanted to provide the university community an update on the progress. The current phone system at both Dallas and Plano campus locations has been active since the early 90’s. The phone replacement project will deliver new network-based phones to all SMU faculty and staff while modernizing aging campus infrastructure in support of the new phones and calling features. Continue reading Behind the Scenes: An update on the Phone Replacement Project

Microsoft Office Certification Pilot Program Extended for Additional Year

Microsoft Office Specialist LogoIf you haven’t taken advantage of SMU’s Microsoft Office Pilot Program, it may be time to take a closer look! Last year, OIT announced a one-year pilot program to gauge interest in Certiport’s Microsoft Office Specialist (MOS) certifications.  During the pilot, Microsoft Office Specialist exam certifications in Excel, Outlook, PowerPoint, and Word have been offered for free to current SMU students, faculty, and staff. This industry-standard certification validates technical skills and speaks volumes to prospective employers. SMU students have quickly recognized this value as many who took this as a requirement for a course are returning to the labs to complete additional certifications. Continue reading Microsoft Office Certification Pilot Program Extended for Additional Year

Phone Replacement Project In Flight

Skype for BusinessThe phone replacement project is now in flight. In June, OIT held a project kickoff meeting with our third-party support team, Integration Partners. The platform selected to replace our phones is Microsoft Skype for Business. Additionally, we will implement Anywhere365 for our call center technology solution.   Continue reading Phone Replacement Project In Flight

IT Help Desk: Fall 2018 Hours

We’re in full swing with back-to-school! If you need assistance, please don’t hesitate to contact us via phone at 214-768-HELP or by email at help@smu.edu. Our 7-day a week schedule is available for both remote and walk-in support.

Semester Hours  Phone Hours Walk-in Hours
Monday through Thursday 8:00 AM – 8:00 PM 8:00 AM – 9:00 PM
Friday 8:00 AM – 6:00 PM 8:00 AM – 6:00 PM
Saturday 9:00 AM – 5:00 PM 10:00 AM – 6:00 PM
Sunday 11:00 AM – 6:00PM 12:00 PM – 6:00 PM

Visit smu.edu/oit for more information on our services and offerings. You can also access the IT Knowledgebase at any time for on-demand documentation.



Canvas Boot Camp Returns August 15, 2018

IT Training
It’s almost that time of the year. Back-to-school will be here before you know it! Block out August 15, 2018, on your calendar and join us for the return of the Canvas Boot Camp. Get up and running with Canvas or take a refresher course with these one-hour sessions. Continue reading Canvas Boot Camp Returns August 15, 2018