Behind the Scenes: An update on the Phone Replacement Project

Now in our fourth month since the kickoff of the phone replacement project, we wanted to provide the university community an update on the progress. The current phone system at both Dallas and Plano campus locations has been active since the early 90’s. The phone replacement project will deliver new network-based phones to all SMU faculty and staff while modernizing aging campus infrastructure in support of the new phones and calling features. Continue reading Behind the Scenes: An update on the Phone Replacement Project

Microsoft Office Certification Pilot Program Extended for Additional Year

Microsoft Office Specialist LogoIf you haven’t taken advantage of SMU’s Microsoft Office Pilot Program, it may be time to take a closer look! Last year, OIT announced a one-year pilot program to gauge interest in Certiport’s Microsoft Office Specialist (MOS) certifications.  During the pilot, Microsoft Office Specialist exam certifications in Excel, Outlook, PowerPoint, and Word have been offered for free to current SMU students, faculty, and staff. This industry-standard certification validates technical skills and speaks volumes to prospective employers. SMU students have quickly recognized this value as many who took this as a requirement for a course are returning to the labs to complete additional certifications. Continue reading Microsoft Office Certification Pilot Program Extended for Additional Year

Phone Replacement Project In Flight

Skype for BusinessThe phone replacement project is now in flight. In June, OIT held a project kickoff meeting with our third-party support team, Integration Partners. The platform selected to replace our phones is Microsoft Skype for Business. Additionally, we will implement Anywhere365 for our call center technology solution.   Continue reading Phone Replacement Project In Flight

IT Help Desk: Fall 2018 Hours

We’re in full swing with back-to-school! If you need assistance, please don’t hesitate to contact us via phone at 214-768-HELP or by email at help@smu.edu. Our 7-day a week schedule is available for both remote and walk-in support.

Semester Hours  Phone Hours Walk-in Hours
Monday through Thursday 8:00 AM – 8:00 PM 8:00 AM – 9:00 PM
Friday 8:00 AM – 6:00 PM 8:00 AM – 6:00 PM
Saturday 9:00 AM – 5:00 PM 10:00 AM – 6:00 PM
Sunday 11:00 AM – 6:00PM 12:00 PM – 6:00 PM

Visit smu.edu/oit for more information on our services and offerings. You can also access the IT Knowledgebase at any time for on-demand documentation.

 

 

Canvas Boot Camp Returns August 15, 2018

IT Training
It’s almost that time of the year. Back-to-school will be here before you know it! Block out August 15, 2018, on your calendar and join us for the return of the Canvas Boot Camp. Get up and running with Canvas or take a refresher course with these one-hour sessions. Continue reading Canvas Boot Camp Returns August 15, 2018

SMU Staff Engage in Microsoft Office Certification Pilot Program

Over two dozen Microsoft Office certifications have been issued to staff since the program’s launch in September. “I’m excited to see staff begin to engage in this learning opportunity,” explained Rachel Mulry, Director of OIT Customer Service. “While we have a history of offering training in Microsoft technologies we have never been able to meet the demand to train to all the various skill levels we have on campus. This opportunity allows our staff to learn these applications at a much deeper level, and earn certifications at either a core (intermediate) or expert level.  Teams and managers alike benefit from this program as employees quickly use their new knowledge on the job.” Continue reading SMU Staff Engage in Microsoft Office Certification Pilot Program

Track the SMU Express Shuttle with the new DoubleMap App

Doublemap iconDoubleMap, the real-time shuttle tracking service, is now available for the SMU Express (768) and Museum Express (743) shuttles. You can easily track the SMU shuttles via the SMU DoubleMap website at smu.doublemap.com or with the free DoubleMap mobile apps. Continue reading Track the SMU Express Shuttle with the new DoubleMap App

Microsoft Office Specialist Certification Pilot Program Update

At the end of September, the Office of Information Technology announced the Microsoft Office Specialist (MOS) Certification Pilot program. “This pilot initiative illustrates one of the many services that IT offers for both students and faculty which makes available leading-edge Microsoft certificate credentialing as part of SMU’s already extraordinary academic course content, ” stated Jason Warner, Director of Academic Technology. Continue reading Microsoft Office Specialist Certification Pilot Program Update