Visio for the Web Now Available at SMU

VisioMicrosoft recently released Visio for the web as part of the Microsoft 365 Apps, and it is no longer only available as a standalone application for PC users. Whether utilizing a tablet, Mac, or PC, all users can now take advantage of the popular flowcharting and diagramming software, Visio, on the web. Continue reading Visio for the Web Now Available at SMU

New Outlook for Mac: Why You Don’t Want To Turn It On

Our Mac users may have heard that there is a new Outlook available. While you may be aware of some of its new features, the IT Help Desk encourages users to not enable the New Outlook.

Even though the New Outlook button displays on your ribbon, please keep it in off mode as it will not be able to configure Outlook Exchange.

Outlook for Mac ribbon Continue reading New Outlook for Mac: Why You Don’t Want To Turn It On

Issues with GMetrix in Apporto? Here’s How to Fix!

GMetrix logoFrom time to time we hear our MOS students are trying to access GMetrix practice exams using Apporto and are unable to access various features from the Microsoft Office ribbon as they are greyed out. Here’s a quick troubleshooting tip that should easily resolve the issue: Continue reading Issues with GMetrix in Apporto? Here’s How to Fix!

Psychology Student Awarded SMU’s 3,000th Cert and Wins MOS3K Contest

In 2017, a student walked into my office and said, “I heard that you are Microsoft Certified, and my professor mentioned I can get certified in Excel. Do you know how I can do that?” I cringed when I heard that question again as I would recommend another interested party visit a neighboring  institution of learning that was offering the exams.

That conversation prompted me to collaborate with my colleagues in OIT Customer Service to make this program available here on campus. After a long whiteboarding session, discussing funding options and program ideas, we decided to launch a pilot program to test the waters and determine if there was strong enough interest on campus to make Microsoft Office Certifications (MOS) readily available. Little did I know then how quickly the program would take off.

On Friday, December 3, 2021, we hit a significant milestone when issuing our 3,000th certification to Elizabeth Bell. Elizabeth carries a major in Psychology with minors in Statistics, Neuroscience, Cognitive Science, and Women and Gender Studies. As part of the 3,000th certification issued, Elizabeth was awarded our MOS3K Study Prize Pack, a perfect addition to getting her ready for final exams. Continue reading Psychology Student Awarded SMU’s 3,000th Cert and Wins MOS3K Contest