Adjusted Help Desk Hours During Thanksgiving Break

Happy Thanksgiving from OIT!
The Mustangs are surrounded by the last remaining bits of autumn colors on a warm December afternoon.

Due to the Thanksgiving holiday, the IT Help Desk will have reduced hours on Wednesday, November 23, from 8:00 am – 6:00 pm and will be closed from Thursday – Saturday.

We will reopen on Sunday, November 27, 2022, with walk-up support from 10:00 am – 6:00 pm. Phone support will also be provided on Sunday from 11:00 am – 6:00 pm.

We wish you a very enjoyable Thanksgiving break!

Updated Retention Policies for Panopto Coming Soon

Panopto LogoBeginning January 1, 2023, SMU’s retention policy for instructional videos hosted in Panopto will be regulated with a new automated retention policy:

  • Panopto Active videos not accessed within 12 months will automatically change to Panopto Archive
  • Panopto Archive videos may be restored to Panopto Active at any time within 12 months
  • Panopto Archive videos not recovered within 12 months will be permanently deleted

Panopto content creators will Continue reading Updated Retention Policies for Panopto Coming Soon

macOS Users, Ventura may be here, but best practice says wait!

macOS VenturaWhile Apple has launched Ventura as their latest update to macOS, we recommend that users wait until the next update before upgrading University-owned computers. We know you may be chomping on the bit to click install, but we are currently reviewing any potential conflicts with other University applications or fixes that might be needed.

While you wait, here are a few features that our Mac users can expect in the upcoming weeks. Continue reading macOS Users, Ventura may be here, but best practice says wait!

Client Services Leader Receives President’s Award for Innovation

Lauren NelsonLauren Nelson, Assistant Director of Client Services for OIT, received the Presidential Recognition Award for Innovation during the October 18th Staff Convocation. The award honors a staff member who has contributed significantly to the University by improving efficiencies and processes. Continue reading Client Services Leader Receives President’s Award for Innovation