SMU Phone Replacement Project Underway

Phone IconSince the beginning of the year, OIT has begun deploying phones to the campus. With over 3,000 phones to deploy throughout SMU, we have a robust project team combining efforts of both staff and students. As of the 2nd week of February, we have deployed 654 phones since the project kicked off. The completion of this project is scheduled to conclude by June 30, 2020.

If you haven’t yet received your new AudioCodes 445HD phone, we’ve included a sneak peek of some of the features you should expect. Continue reading SMU Phone Replacement Project Underway

Office 2019 Certification Exams Available

Microsoft Office Specialist LogoCertiport recently released the new Microsoft Office 2019 exams, and we are excited to announce they are now available options for certification on campus, except for Outlook and Access Expert. Outlook and Access Expert exams will be released later this spring and will complete the Office 2019 exam offerings. As of January 13, 2020, we will no longer be offering the Microsoft Office 2016 Specialist (MOS) Certification tests. Continue reading Office 2019 Certification Exams Available

Duo Multi-Factor Authentication Expanding to More Campus Services

DuoSince 2016, the University has been using Duo Multi-Factor Authentication (MFA). Duo MFA adds an additional layer of security to online services when accessing Webmail, Office.SMU, and my.SMU.

With over 125 services that are managed with Single Sign-On access, we are expanding our use of Duo MFA on campus. In short, our goal is to keep SMU’s data secure even if a password is compromised.

Effective October 14, 2019, users can expect to be required to use Duo Multi-Factor Authentication for most campus services.

There are several services that will be excluded at this time while further impact analysis is conducted.

As a reminder, since Duo is currently in use on campus, no additional setup is required. For more information or to read our FAQ’s on Duo, visit 

If you have any questions about Duo MFA, please contact the IT Help Desk at or 214-768-HELP (4357).


New Foundations for Career Development Online Course Available

Briefcase iconThis summer, the Hegi Career Center and IT Training partnered to develop the Foundations for Career Development. This online course, conceptualized by Crystal Clayton, Executive Director of SMU’s Hegi Family Development center, provides the foundation for success in a student’s search for employment and is now accepting registrations. Continue reading New Foundations for Career Development Online Course Available

Course Catalog & Schedule of Classes Online Training Now Available

Schedule of ClassesEarlier this year, IT Training collaborated with the Registrar’s office to ensure that all employees who are responsible for managing their academic scheduling had access to just-in-time training for Course Catalog and Schedule of Classes.

Previously, this training was only offered 2-3 times a year which proved problematic schedule-wise for both the trainee and the training department. The team’s vision was to make resources available whenever the scheduler needed it, as scheduling responsibilities occur only a few times a year, and not tied to times when the trainer, room schedules, and scheduler availability aligned. Continue reading Course Catalog & Schedule of Classes Online Training Now Available