Keep Working: Setting Up Your Home Office

This is part one of our “Working from Home Essentials” series, transcribed from the “Working from Home Essentials” webinar hosted in March 2020.

First of all, I want to say thank you! I know everyone is doing some heroics these days to continue supporting our campus and our community, so thank you for all you are doing and know that it is very much appreciated.

Work from Home iconIn this blog post, we are going to go through a couple of different things about working from home or working remotely. I know our situation now is a little bit different than your normal telecommuting situation. Many of us will have children and spouses in the house as well, so that adds some complications. Hopefully, you’ll find some useful information today on the equipment that you need and the different resources that we have available to you. Continue reading Keep Working: Setting Up Your Home Office

New GlobalProtect Service Adds More VPN Capacity

GlobalProtect application iconWith work-from-home needs significantly rising during this time, OIT has been working over the past several days to implement additional resources to allow for more concurrent connections to the SMU network from off-campus. We are now happy to announce that the Palo Alto GlobalProtect VPN service is now available as an option for connecting to SMU’s Virtual Private Network (VPN) in addition to our existing Cisco AnyConnect VPN service.

Continue reading New GlobalProtect Service Adds More VPN Capacity

Keep Working: Technology Support and Accessing Campus Resources

As the majority of SMU Faculty and Staff begin working from remote locations tomorrow, we wanted to highlight several resources that might be helpful.

Accessing your office computer

VPNIf you need to remotely access your office computer, you must first make some modifications to that computer.  If you have not done this prior to today, the IT Help Desk will be Continue reading Keep Working: Technology Support and Accessing Campus Resources

Working/Teaching Remotely? Check Out Our Tutorial Videos!

With SMU temporarily moving classes online due to the COVID-19 outbreak, OIT has been gearing up to provide even more resources to our community to make remote working, teaching, and learning as easy as possible. We have put together some brief videos to get you started with our most popular services that can make your transition to remote work simpler. Click continue reading below to take a look!

Continue reading Working/Teaching Remotely? Check Out Our Tutorial Videos!

Upgrade Announcement: VPN

This is an important message for all faculty and staff members who use VPN to connect to SMU services.

VPNStarting at 5 a.m. on Friday, February 7, 2020, the campus VPN appliances will be upgraded to the latest software version, which will improve support for accessing vpn.smu.edu, especially for users using macOS Catalina as their primary OS, along with other fixes. The first appliance will be updated, and once successful, the second one will be updated. While we believe the update will not cause any interruption to service, there might be a brief outage of up to 30 minutes.

If you have any questions, please feel free to contact the IT Help Desk at 214-768-HELP (4357) or email help@smu.edu.