New GlobalProtect Service Adds More VPN Capacity

GlobalProtect application iconWith work-from-home needs significantly rising during this time, OIT has been working over the past several days to implement additional resources to allow for more concurrent connections to the SMU network from off-campus. We are now happy to announce that the Palo Alto GlobalProtect VPN service is now available as an option for connecting to SMU’s Virtual Private Network (VPN) in addition to our existing Cisco AnyConnect VPN service.

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Keep Working: Technology Support and Accessing Campus Resources

As the majority of SMU Faculty and Staff begin working from remote locations tomorrow, we wanted to highlight several resources that might be helpful.

Accessing your office computer

VPNIf you need to remotely access your office computer, you must first make some modifications to that computer.  If you have not done this prior to today, the IT Help Desk will be Continue reading Keep Working: Technology Support and Accessing Campus Resources

Working/Teaching Remotely? Check Out Our Tutorial Videos!

With SMU temporarily moving classes online due to the COVID-19 outbreak, OIT has been gearing up to provide even more resources to our community to make remote working, teaching, and learning as easy as possible. We have put together some brief videos to get you started with our most popular services that can make your transition to remote work simpler. Click continue reading below to take a look!

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Upgrade Announcement: VPN

This is an important message for all faculty and staff members who use VPN to connect to SMU services.

VPNStarting at 5 a.m. on Friday, February 7, 2020, the campus VPN appliances will be upgraded to the latest software version, which will improve support for accessing, especially for users using macOS Catalina as their primary OS, along with other fixes. The first appliance will be updated, and once successful, the second one will be updated. While we believe the update will not cause any interruption to service, there might be a brief outage of up to 30 minutes.

If you have any questions, please feel free to contact the IT Help Desk at 214-768-HELP (4357) or email

VPN has a new address

VPNStarting today, OIT will begin phasing out for This change coincides with the move of the VPN services to new hardware. When you log in to the new VPN for the first time, you will be prompted to install the updated Cisco AnyConnect software.

If you have any bookmarks or links using the old URL, we recommend updating them to the new address of

About VPN

Virtual Private Networking (VPN) provides a secure connection to the SMU network through an established DSL or cable modem connection with an outside Internet Service Provider (ISP). The VPN connection provides access to secure SMU network resources such as departmental drives and applications hosted on the campus intranet.

Using VPN

There are two methods for establishing the VPN connection: browser-based and client based. Users can link to through their web browser and log in with their SMU ID and password. Only the traffic within that browser window will be routed through the VPN connection.

Cisco AnyConnectTo use the VPN client, download AnyConnect from (log in with your SMU ID and password and click “AnyConnect” in the left navigation). Once a session is established, all traffic will be routed through the secure VPN connection.

Please contact the IT Help Desk at 214-768-HELP with any questions about using VPN.