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New GlobalProtect Service Adds More VPN Capacity

GlobalProtect application iconWith work-from-home needs significantly rising during this time, OIT has been working over the past several days to implement additional resources to allow for more concurrent connections to the SMU network from off-campus. We are now happy to announce that the Palo Alto GlobalProtect VPN service is now available as an option for connecting to SMU’s Virtual Private Network (VPN) in addition to our existing Cisco AnyConnect VPN service.

Getting set up is easy:

  1. Go to and click on the Global Protect VPN button.
  2. Log in with your SMU Credentials.
    If you receive a script error, just click Yes and it should proceed to the Duo prompt.
  3. Authenticate with Duo when prompted.
  4. Download the appropriate client based on your computer operating system.
    To determine if you have a 32Bit or 64Bit Windows device:

    • Go to Settings > About. The information will be listed under Device Specifications > System Type.
  5. When you wish to use the VPN, simply launch the application, enter as the server name, sign in and authenticate with Duo.

For our Linux users, the process for installation is slightly different. Head to our VPN service page and click on the GlobalProtect tab for additional instructions.

Should I Stop Using Cisco AnyConnect and Switch to GlobalProtect?

There is no need to switch to GlobalProtect if you currently utilize the Cisco AnyConnect client. Our Cisco services will remain the same as they always have and have also been recently expanded. Let the IT Help Desk know if you have any additional questions.

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Published by

Zach Peterson

Zach is a Senior IT Training & Communications Consultant with OIT. Zach began his SMU career at the IT Help Desk in 2012 and joined the Training & Communications Team in 2015. He is a 2011 graduate from the University of North Texas and obtained a Master of Liberal Studies degree from SMU in 2018. He enjoys reading and collecting vintage and antique radio sets. He grew up in Valley View, Texas near Denton.