As we wrap up 2019, OIT is gearing up for the phone deployment phase beginning in January. Over the past year, our efforts have focused on completing the various infrastructure requirements to support this new phone service. These efforts included networking cabling upgrades throughout campus, coordination, and updates to ensure location data is transmitted to law enforcement for 911 calls, and the various servers and software configurations to support Skype for Business. Continue reading Campus-Wide Phone Deployments Coming in 2020
A few weeks ago, OIT announced that a new phone system will begin to be deployed over the next year. As part of this announcement, we informed you that there would be two different phones provided to the SMU community. After continued testing of the features and functionality of each phone, we have decided to go with just one primary device for all employees. That model is the AudioCodes 445HD.
Now in our fourth month since the kickoff of the phone replacement project, we wanted to provide the university community an update on the progress. The current phone system at both Dallas and Plano campus locations has been active since the early 90’s. The phone replacement project will deliver new network-based phones to all SMU faculty and staff while modernizing aging campus infrastructure in support of the new phones and calling features. Continue reading Behind the Scenes: An update on the Phone Replacement Project
OIT has launched a project to replace the current campus telephone system in service for the last 25 years.
The current phone system has served the SMU Dallas and SMU Plano campus locations since the early 90’s, but it does not support SMU-in-Taos. Although the system is historically reliable and stable, it has become costly due to the steady rise in annual support and maintenance expenses. The need to lower overall operational costs is one of many factors driving system replacement. Continue reading SMU Phone Replacement Project: Upgrading campus infrastructure and telephones
Although many SMU users appreciate the ability to receive missed call notifications and voice mail recordings and transcriptions via their email, several users have expressed a preference for checking voicemail “on the phone,” including those in public settings who enjoy the added security of listening to personal messages using a handset or mobile phone. Here is how to use both: Continue reading You Can Still Use Your Phone to Check Voicemail