The Office of Student Success and Retention is excited to welcome two new team members beginning Tuesday, January 2, 2024.
Justin “Jay” Guillory will serve as our new Success Coach. In his role, Jay will:
- Provide academic counseling and problem-solving for students.
- Reaching out to students reported via Retention Alerts, Advising Notes, and another early-alert mechanism.
- Lead and facilitate the Summer Forge program, an academic credit recovery program.
- Support and advise students who are at risk or recently lost merit-based student financial aid.
Saahil Mathews will also join the team as our new Program Coordinator. In his role, Saahil will:
- Manage and respond to inquiries and questions from email, phone, drop-in, and other referrals to the office.
- Process leave requests (formal exits and leave of absence) to the office.
- Coordinate timed outreach campaigns such as early and mid-term progress reports and not-enrolled student follow-up.
- Develop and maintain internal and external internal communications with students and constituents.
Read more about Jay and Saahil on our Meet the Team page.
Student Success and Retention will say farewell to Ivy Phillips, our Success Counselor, as she transitions to a new role in the Lyle School of Engineering on January 15, 2024. Join us for a farewell reception on Friday, January 12, from 3:30 – 5:00 pm in Blanton 108.
A native Texan, Ricki is a 2002 graduate of Midwestern State University in Wichita Falls, Texas, where she received her Bachelor of Science degree in both History and Psychology. She then earned her Texas Teacher Certification via LeTourneau University’s Post-Baccalaureate Educator Certification Program. She began her career as a teacher at Dallas Academy, where she specialized in creating and implementing personalized curriculum for students with learning differences. Most recently, Ricki taught 4th grade math and science in Garland ISD, and was awarded 2022-23 Teacher of the Year at Dorsey Elementary in Rowlett. She lives in Rowlett with her husband, Tony, her two teenage children, Bailey and Jake, and her black lab, Charlie. Ricki is a lifelong Texas Rangers fan and avid reader, and recently began volunteering as a camera operator for Explore.org. Her email is 
