In 2016, SMU received over 504 million e-mails. Out of all of those e-mails, only 2.8% of them were legitimate messages that actually made it to inboxes. The rest were all junk, including messages with viruses, marketing materials, and other messages from addresses with bad reputations. Continue reading Got Spam? Report it to Us!
Category: Outlook
Exchange Migrations & Department Mailboxes
For the next several weeks, OIT will be moving Exchange 2010 mailboxes to our new Exchange 2016 system. Most of the changes will occur behind the scenes and should have a little noticeable impact on email service beyond the improved webmail experience. When your mailbox is ready to be migrated to Exchange 2016, you will receive a direct email from SMU IT Communications. Beyond restarting your email client, no action should be required on your part.
While we expect a smooth rollout of Exchange 2016, there are a few things of note: Continue reading Exchange Migrations & Department Mailboxes
What’s New in Exchange 2016 Webmail
As faculty and staff mailboxes are upgraded to Exchange 2016, you will notice that your webmail client will look drastically different. While the old Outlook Web Access from Exchange 2010 didn’t always work well on different web browsers, the new webmail interface plays nicely with all browsers and has lots of improved features to make managing your e-mail less of a headache.
Read on to find out more about your new webmail!
Exchange 2016 Mailbox Migrations Begin Next Week
Starting on March 27, 2017, OIT will begin moving Exchange 2010 mailboxes to our new Exchange 2016 system. Most of the changes will occur behind the scenes and should have a little noticeable impact on email service. Users of webmail will have noticed the updated experience that was implemented in January to the Outlook web client. These changes will allow for better collaboration, improved search, and of course, that improved Outlook web experience for all web browsers.
Continue reading Exchange 2016 Mailbox Migrations Begin Next Week
O365 and “Clutter”
Last summer, Microsoft introduced a new feature for email accounts hosted in Office 365. The feature, known as Clutter, helps manage your inbox by filtering out the low-priority email. The email server keeps track of the messages you read and the ones you don’t. It then begins routing emails you are most likely to ignore to a “clutter” folder. While this seems like a nice feature to have, many important SMU emails for students are being overlooked since they are not in the inbox.
As a result, OIT will disable the clutter feature for all SMU accounts in Office 365 on April 27 at noon. Students who want this feature enabled can turn it back on. However, they should also make a habit of reviewing items in their clutter folder daily. To re-enable this feature, do the following:
- Login to Outlook via webmail (office.smu.edu)
- Click on the Application launcher and select Mail
- On the navigation bar, go to
Settings > Options > Mail > Automatic processing > Clutter - Select “Separate items identified as Clutter.”
- Click Save
If you enable Clutter, there are ways to help Microsoft learn what is important to you and what is not. Similar to using the Junk Mail rules in the Outlook client, simply right-click on the message in your inbox that is junk and click “Move to Clutter“. If a message is sent to your Clutter folder incorrectly, right-click and choose “Move to Inbox.” A review of the clutter folder should be conducted on a daily basis, however, to ensure you aren’t missing important messages.
