For the next several weeks, OIT will be moving Exchange 2010 mailboxes to our new Exchange 2016 system. Most of the changes will occur behind the scenes and should have a little noticeable impact on email service beyond the improved webmail experience. When your mailbox is ready to be migrated to Exchange 2016, you will receive a direct email from SMU IT Communications. Beyond restarting your email client, no action should be required on your part.
While we expect a smooth rollout of Exchange 2016, there are a few things of note:
- If you have or previously had access to a colleague’s calendar or mailbox, you will receive the notice that an “administrator has made a change to your mailbox” when their mailbox is migrated to Exchange 2016. You will receive the notice for each mailbox you have permission to access.
- If you have been granted permission to a departmental mailbox, you will also receive the notice that an “administrator has made a change to your mailbox” when the departmental mailbox is moved. You will receive a notice for each department mailbox for which you have editor or author permissions when it is migrated.
- If you use the Thunderbird email client and are currently having issues with Exchange, we can migrate your account early to resolve those issues. Just contact the IT Help Desk.