Exchange Migrations & Department Mailboxes

Exchange 2016For the next several weeks, OIT will be moving Exchange 2010 mailboxes to our new Exchange 2016 system. Most of the changes will occur behind the scenes and should have a little noticeable impact on email service beyond the improved webmail experience. When your mailbox is ready to be migrated to Exchange 2016, you will receive a direct email from SMU IT Communications. Beyond restarting your email client, no action should be required on your part.

While we expect a smooth rollout of Exchange 2016, there are a few things of note:

  • If you have or previously had access to a colleague’s calendar or mailbox, you will receive the notice that an “administrator has made a change to your mailbox” when their mailbox is migrated to Exchange 2016. You will receive the notice for each mailbox you have permission to access.
  • If you have been granted permission to a departmental mailbox, you will also receive the notice that an “administrator has made a change to your mailbox” when the departmental mailbox is moved. You will receive a notice for each department mailbox for which you have editor or author permissions when it is migrated.
  • If you use the Thunderbird email client and are currently having issues with Exchange, we can migrate your account early to resolve those issues. Just contact the IT Help Desk.

If you have any questions or concerns, please contact the IT Help Desk at 214-768-HELP or

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Ian Aberle

Ian Aberle is an Adobe Creative Educator and the Senior IT Communications Specialist & Trainer for the Office of Information Technology (OIT). For over 25 years, he has helped the SMU community use technology and implement digital and web media through multiple roles with the Digital Commons, SMU STAR Program, and now OIT. Ian enjoys photography and road trips with his family in his free time.