In this edition of the Quick Tip, I go over some of the most common places you can find information and assistance for OIT systems and services.
Category: Announcement
Challenge Your Team to Develop New Skills
Rachel Mulry, SMU’s Associate CIO for Planning and Customer Service, recently shared her insights as to how leaders can encourage their teams to embrace continuous learning. With 25 years at SMU and a longstanding membership with the Help Desk Institute (HDI), Rachel highlights the importance of upskilling in a rapidly evolving tech landscape. Continue reading Challenge Your Team to Develop New Skills
Moving to Entra ID: A NetID Success Story
Since SMU implemented Single Sign-On (SSO) in 2012, accessing SMU services has become more efficient by reducing the need to sign in repeatedly to every service. This is thanks to the Shibboleth identity provider (IdP), which receives the SSO authentication request, verifies your identity, and grants access without requiring you to provide an additional login during that session. Over the past twelve years since turning on SSO, many improvements have been made with authentication technology, such as biometric authentication, passkeys, and passwordless authentication. In addition, Microsoft has introduced new services that are very relevant to SMU, some of which require a change to our SSO service. OIT plans to stay ahead of these advancements and to introduce Continue reading Moving to Entra ID: A NetID Success Story
Feedback Box to be Discontinued April 30
Feedback Box, the tool integrated into Canvas to collect anonymous student feedback, will be discontinued on April 30, 2025. This decision follows an announcement from the vendor that they will be ending their service. We have some information on alternatives you can use to collect feedback. Continue reading Feedback Box to be Discontinued April 30
Zoom AI Companion at SMU: What You Need to Know
Soon, OIT will be introducing AI features in Zoom. In this post, we want to take a moment to share how you can use Zoom AI Companion responsibly and in alignment with Southern Methodist University policies.
The Zoom AI Companion features are automatically off and must be enabled by the Zoom user. Do not enable/use Zoom AI Companion in meetings where protected or sensitive categories of information will be shared/discussed.
It is critical to manage your Zoom meeting settings appropriately. Here are a few key points to keep in mind: Continue reading Zoom AI Companion at SMU: What You Need to Know
