Rachel Mulry, SMU’s Associate CIO for Planning and Customer Service, recently shared her insights as to how leaders can encourage their teams to embrace continuous learning. With 25 years at SMU and a longstanding membership with the Help Desk Institute (HDI), Rachel highlights the importance of upskilling in a rapidly evolving tech landscape.
In her article, she recommends that managers consider requiring one significant learning goal as part of the performance process and hold employees accountable to report back, possibly even as a team presentation, what they learned along with methods to reinforce new skills obtained. “The presentation should include the key components of the learning, personal observations from the material and potential ways that knowledge can benefit their work.”
HDI is a leader in technical support and service management and has been setting industry standards for over 35 years. Their commitment to professional growth aligns with Rachel’s message: when teams are challenged to develop new skills, they thrive.
As a reminder, in addition to the variety of classes SMU offers through Human Resources, you can obtain training or earn CEU’s through LinkedIn for free, visit our on-demand training page, or even review our recent Faculty Technology workshops.
Happy Learning!
Rachel Mulry, SMU’s Associate CIO of Customer Service and Planning, recently shared her insights as to how leaders can encourage their teams to embrace continuous learning.