Ensuring the academic success and well-being of undergraduate students is a priority for SMU, and the Office of Student Success and Retention is taking proactive steps to address potential challenges through its innovative Retention Alert system. Faculty, staff, parents, and families are encouraged to utilize this reporting tool to share information about students who may be considering leaving SMU.
What is a Retention Alert?
The Retention Alert system serves as a valuable tool to identify and support students who may be at risk. This reporting form allows faculty, staff, and concerned individuals to communicate their retention concerns about an SMU undergraduate student. By using this tool, reporting personnel can play a crucial role in initiating timely intervention to support students facing academic or personal challenges.
How does it work?
The process is simple and user-friendly. The Retention Alert reporting form prompts the individual reporting to identify the reason for the alert and provide some details to help the SSR team. This information is then utilized by the SSR team, who will make a deliberate effort to connect with the student. This goal is to offer academic personal support services that can contribute to the student’s overall success and retention here on the Hilltop.
Encouraging Collaboration:
One of the key strengths of the Retention Alert system is its emphasis on collaboration. Faculty, staff, and other stakeholders are encouraged to continue working closely with the identified students even after submitting the alert. This collaborative approach ensures a holistic support system for students, addressing both academic and personal challenges that may hinder their progress.
When in Doubt, Report:
If there’s uncertainty about whether a situation should be reported, individuals are encouraged to err on the side of caution and report their concerns to the Caring Community Connection (CCC) program or call 214-768-4564. This proactive approach ensures that no potential issues are overlooked and appropriate support can be provided.
If you have additional questions or concerns, Contact the Office of Student Success and Retention by emailing ssr@smu.edu or calling 214-768-1231.