The Vector Governance Committee: A Collaborative Approach to Employee Training at SMU

A screenshot of the Vector Solutions service page.Samantha Tellone, Sr. Business Analyst with OIT has been instrumental in establishing the Vector Governance Committee, an initiative to enhance the oversight and management of required training courses for faculty, staff, and employees.

About a year ago, Samantha, alongside Ron Lujan, Director ERP (my.SMU), began creating a training governance structure. This initiative arose from previous discussions with Mary Stall, Senior HR Specialist, who recognized the need for additional assistance in helping to ensure essential training requirements such as Continue reading The Vector Governance Committee: A Collaborative Approach to Employee Training at SMU

Fix Resolves Pesky my.SMU Logout Issues

screenshot of the my.SMU sign in windowHave you ever been in my.SMU, working away, and were mysteriously kicked out and redirected to the login screen? Maybe you quietly, or not so quietly, screamed from the top of your lungs, “What’s going on?” If you are one of the lucky ones who have not seen this, good for you and carry on up that great big hill of hope! For those that have, like our diligent support staff in University Decision Services (Stephen Forrest) or the Department of Enrollment Services (Cho Kim and Andy Frye), and no doubt many more, read on for some welcome news. Continue reading Fix Resolves Pesky my.SMU Logout Issues

SMU Macs Can Now Update to macOS Sequoia

macOS Sequoia iconWhen macOS Sequoia was released earlier this fall, we recommended that users of SMU Macs hold off on upgrading while OIT investigated and tested to ensure compatibility with all of our major platforms and software. Today, we are happy to report that you can now upgrade to Sequoia at your convenience! Continue reading SMU Macs Can Now Update to macOS Sequoia

Major Updates Coming to Course Catalog & Schedule of Classes Training

Two of the most critical parts of the university’s enrollment and scheduling infrastructure are the official Course Catalog and Schedule of Classes (CC/SOCL). A large number of people and many hours of labor go into compiling and displaying class data each term in preparation for scheduling classrooms, ensuring accuracy in information and prerequisites, and creating a straightforward registration experience for students. The intensive training courses for working both in the Course Catalog and the Schedule of Classes are important milestones in preparing staff to work in these systems. The team recently revamped training for Course Catalog, and currently, we are undergoing major updates needed to the Schedule of Classes end-user training.
Continue reading Major Updates Coming to Course Catalog & Schedule of Classes Training

Microsoft Teams Phone Migration Update

AudioCodes 445HD TelephoneWe have completed the migration of all users, departments and call queues from Skype to Microsoft Teams. We are now migrating the final batch of accounts, which includes common area phones. Since these phones are not associated with a specific individual, we have published the migration schedule on the project website. The migrations will occur daily for the next two weeks from 7 a.m. to 10 a.m. During the migration window, Continue reading Microsoft Teams Phone Migration Update