Some SMU users have multiple extensions assigned to their personal mailbox for Unified Messaging Voice Mail. The secondary extension could be a department number or resource phone. By default, the same voicemail message will be played for all extensions assigned to a mailbox.
Here is how to record a unique greeting for a secondary extension:
Under Add conditions, select “If the caller dialed my phone extension…”, and select your secondary extension.
Keep the default action, and click “Call the Play on Phone number to play or record a greeting for this call answering rule…”.
Click Yes to save the call answering rule.
You will receive a call which will prompt you to leave a voice mail message. Be sure to include “press pound to leave a message”; this is a requirement for secondary extensions.
If you would like to switch your primary and secondary extensions, please email help@smu.edu to create a help desk ticket.
When enabled for our new voicemail system (Microsoft Exchange Unified Messaging, or UM), you received a notification email with a temporary PIN. This PIN allows you to access to the voicemail system. If you are a new user, you will need to change it when you first log in to the system.
What happens if you lose your PIN, or misplace the notification email?
There are two options for PIN recovery.
Please note that the following options are not available for departmental accounts. Please contact the OIT Help Desk to reset a departmental account PIN.
In Microsoft Outlook:
Click File -> Manage Voice Mail and logon to the web interface.
Click Reset PIN -> “Reset My Voice Mail PIN”, then click “OK”
You will receive an email with a new temporary PIN.
Windows 10 has been out in the wild for about three months now. A frequent question we get here at OIT is “How is it?” and “Should I upgrade?” In the IT industry, we always like to thoroughly test things out before putting our approval stamp on it. After a few months with Windows 10, we can now make some recommendations.
Windows 10 brings the familiar Start menu back but in a new way that allows you to customize it with the things that are most important to you – your favorite apps, people, and files.
As many people know either by personal experience or word of mouth, Windows 8.1, the previous version of Windows, was a very divisive iteration. The Start button evolved into the Start Screen, a strange mix of menus and giant colorful buttons that left a bad taste in the mouths of many. Windows 10 has backed off of the Start Screen and tile concept, bringing back the good ‘ol Start button and start menu, albeit with some changes.
One feature that has carried on from Windows 8.1 is the recommendation that a Microsoft Account be used to log into your computer. This allows the majority of your computer settings, from font sizes to wallpaper, to be synced to all of your computers and devices that also use your Microsoft Account. Your settings will even carry over to a friend’s computer if you use this account. If this type of feature isn’t your cup of tea, you can always create a regular local account like you could in Windows 7 and versions previous.
The all-new Windows 10 browser that takes you beyond browsing to doing. One that is personal, responsive, and productive – for getting things done online.
A very noticeable change from previous versions of Windows is the web browser. Gone is the ubiquitous Internet Explorer that has graced Windows since 1995. The replacement is Microsoft Edge and has a familiar looking blue E for its logo. Although the logo may be similar, the two browsers couldn’t be more different. Edge is a very lean, stripped-down browser. It’s fast and simple to use but has significant drawbacks in that it has very little customization features and does not currently allow add-ons like IE. Microsoft intends to add back the add-on capability next year. In the meantime, we recommend using a different browser like Firefox or Google Chrome if you need a little bit more flexibility.
Other cool features include better multiple display support, Cortana; a voice-activated search tool and “personal assistant,” as well as improved built-in programs for e-mail, paint, etc.
Another huge factor in recommending Windows 10 is its reliability. So far, we haven’t found many major issues regarding program compatibility or glaring bugs that would negatively affect the user experience. Issues that you may run into could include hardware driver compatibility problems if the manufacturer has not provided a Windows 10 compatible update for your particular device. Apart from this, there have been few issues that would be considered severe.
Overall, Windows 10 has proven to be a solid and enjoyable experience in its first few months of life. If your machine meets the minimum requirements, you can upgrade without much worry. If you use Windows 8 or 8.1, we definitely recommend the upgrade in order to revive much-needed usability.
Campus voice mail is provided by Microsoft Exchange Unified Messaging (UM). A common question is, “How do I record a custom voice mail greeting?” UM offers a few options, including allowing separate greetings for when you are away from the office.
Please note: The online option (Outlook/Webmail) is not available for departmental (shared) accounts. These accounts must always be updated by phone. If you cannot recall your PIN, please contact the OIT Help Desk and a temporary PIN will be generated for you.
To change your greeting:
In Microsoft Outlook:
Click File -> Manage Voice Mail, and logon to the web interface.
Click Greetings
Click “Call me to play or record the selected greeting…”
Enter your phone number and click “Call.”
You will receive a call which will allow you to record your greeting.
There are multiple other configuration options available from this screen as well.
Looks like another major application is having problems with Apple’s latest OS release, El Capitan. This time, the popular email client Microsoft Outlook for Mac is having difficulty with the OS. The problem identifies itself when the application tries to connect to the server to sync email and the application locks up. If you use Microsoft Outlook, you are highly encouraged not to update to the last Mac OS at this time.
“We know that some users may be experiencing issues with Office 2016 for Mac running on El Capitan,” the statement read. “We are actively investigating the matter with Apple. Until there is a fix, we recommend people install the latest updates to Office 2016 for Mac using Microsoft AutoUpdate.”
The Project Manager for Outlook, Faisal Jeelani, recently commented on a post on the company’s support forum.
We are aware of the issue with Outlook 2011 on El Capitan and of Office 2016 on El Capitan.
We are working on a fix for 2011 and for 2016 we are working closely with Apple to resolve this issue as soon as possible. Unfortunately we do not have any timelines for either fix, please stay tuned and thank you for your understanding.
While Microsoft is acknowledging that users of its Office for Mac 2016 application suite are encountering frequent crashes and that their team is working on a fix, there is no timeline for an update. Until then, Microsoft suggests that users can work around this issue by running Outlook for Mac 2011 on Mac OS X Yosemite (version 10.10) or an earlier version.
Click File -> Manage Voice Mail and logon to the web interface.
Windows 10 has been out in the wild for about three months now. A frequent question we get here at OIT is “How is it?” and “Should I upgrade?” In the IT industry, we always like to thoroughly test things out before putting our approval stamp on it. After a few months with Windows 10, we can now make some recommendations.
