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Century Link Conference Bridge Services Discontinued

OIT has received notice that effective immediately, Lumen will no longer be providing Century Link Conference services to campus. If you are needing a virtual conference room, we recommend using one of the on-campus solutions that are already available. Continue reading Century Link Conference Bridge Services Discontinued

Phase I of SMU’s Phone Replacement Project Completed

Phone Project Phase 1 Stats In September, we wrapped up the completion of Phase I of the Phone Replacement project.  This multi-year project kicked off with over 900 cabling upgrades and enabling layer 3 routing to ensure infrastructure readiness. Once these initial upgrades were complete, OIT kicked off a pilot to test functionality and ensure the successful rollout of new phones on campus.  Implementing this new system was a massive undertaking, with OIT staff canvassing The Hilltop to audit, plan, train, and deploy. From the University Data Center to Expressway Tower to the Law quad, every campus building required exceptional attention to detail. Continue reading Phase I of SMU’s Phone Replacement Project Completed

Phone Replacement Project Update: May 2020

With the recent impact of COVID-19, the phone deployment schedule had to be adjusted temporarily. However, phone deployments on campus have resumed. Prior to phones being deployed, users will receive a communication indicating the date that their phone will be deployed. They are also alerted that a five–minute outage of service could impact those users who are utilizing Remote Desktop services. Users will have the option to request that their phones be deployed before 8 a.m. in order to avoid service disruption. To date, over 47% of physical phones on campus have been deployed.

Continue reading Phone Replacement Project Update: May 2020

Skype for Business to display SMU ID photos

Skype Window with ID Photos In preparation for the upcoming deployment of the new phone system based upon Skype for Business, OIT will soon be uploading photos of all employees from the ID Card Services office into the new system. This means that your ID card photo will now be visible in Skype for Business, as well as other internal Microsoft services and programs like Outlook and SharePoint. Continue reading Skype for Business to display SMU ID photos

AudioCodes 445HD to be Primary Phone for Campus

AudioCodes 445HD Telephone A few weeks ago, OIT announced that a new phone system will begin to be deployed over the next year. As part of this announcement, we informed you that there would be two different phones provided to the SMU community. After continued testing of the features and functionality of each phone, we have decided to go with just one primary device for all employees. That model is the AudioCodes 445HD.

Continue reading AudioCodes 445HD to be Primary Phone for Campus