Phone Replacement Project Update: May 2020

AudioCodes 445HD TelephoneWith the recent impact of COVID-19, the phone deployment schedule had to be adjusted temporarily. However, phone deployments on campus have resumed.  Prior to phones being deployed, users will receive a communication indicating the date that their phone will be deployed. They are also alerted that a fiveminute outage of service could impact those users who are utilizing Remote Desktop services. Users will have the option to request that their phones be deployed before 8 a.m. in order to avoid service disruption. To date, over 47% of physical phones on campus have been deployed. 

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Skype for Business to display SMU ID photos

Skype Window with ID PhotosIn preparation for the upcoming deployment of the new phone system based upon Skype for Business, OIT will soon be uploading photos of all employees from the ID Card Services office into the new system. This means that your ID card photo will now be visible in Skype for Business, as well as other internal Microsoft services and programs like Outlook and SharePoint. Continue reading Skype for Business to display SMU ID photos

AudioCodes 445HD to be Primary Phone for Campus

AudioCodes 445HD TelephoneA few weeks ago, OIT announced that a new phone system will begin to be deployed over the next year. As part of this announcement, we informed you that there would be two different phones provided to the SMU community. After continued testing of the features and functionality of each phone, we have decided to go with just one primary device for all employees. That model is the AudioCodes 445HD.

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Phone Replacement Project Update: Winter 2019

InteCom ITE Phone
One of the old phones to be replaced.

Progress continues on the Phone Replacement project.  This project replaces all of the faculty and staff phones throughout SMU and is comprised of multiple stages.  Although the project will not be completed until 2020, much of the preliminary work is occurring now, and we will schedule several pilot phone installations this summer. Following is the current status of each stage. Continue reading Phone Replacement Project Update: Winter 2019

Behind the Scenes: An update on the Phone Replacement Project

Now in our fourth month since the kickoff of the phone replacement project, we wanted to provide the university community an update on the progress. The current phone system at both Dallas and Plano campus locations has been active since the early 90’s. The phone replacement project will deliver new network-based phones to all SMU faculty and staff while modernizing aging campus infrastructure in support of the new phones and calling features. Continue reading Behind the Scenes: An update on the Phone Replacement Project