Author: Sander Hickerson

BF-ITS(Systems)

SMU Ends Support for Older Security Protocols on Web Services

No TSLAs part of our continuing efforts to enhance IT security, SMU OIT will start to deprecate older Transport Layer Security (TLS) 1.0 & 1.1 protocols from several SMU web-based services, including www.smu.edu, Webmail, and my.SMU on Thursday, September 26, 2019. Continue reading SMU Ends Support for Older Security Protocols on Web Services

Phone Replacement Project to Replace Old PBX Phones

Unified MessagingWith the recent completion of the Unified Messaging/Voice Mail Replacement project, OIT is now launching a long-term project to implement an updated phone system. The objective of the Phone Replacement Project is to replace the current campus telephone system (PBX), which has been in service for over 20 years.  Continue reading Phone Replacement Project to Replace Old PBX Phones

You Can Still Use Your Phone to Check Voicemail

Exchange Unified Messaging Tips & TricksAlthough many SMU users appreciate the ability to receive missed call notifications and voice mail recordings and transcriptions via their email, several users have expressed a preference for checking voicemail “on the phone,” including those in public settings who enjoy the added security of listening to personal messages using a handset or mobile phone. Here is how to use both: Continue reading You Can Still Use Your Phone to Check Voicemail

Adding a Collaborator in Box

Box@SMU Tips & Tricks
Box@SMU provides the ability to invite other users or collaborators to share and edit content in your Box account. There are some parameters to be observed in the early deployment stages at SMU.

Inviting a collaborator

To invite a collaborator who does not have an SMU account:

  1. Open the folder, select “Invite People.”Box Invite People
  2. Enter the user’s email address and level of access. If the user does not have a Box account, they will receive an invitation to create a free account.

To invite a collaborator at SMU:

  1. Open the folder, select “Invite People.”Box Invite People
  2. Enter the user’s last name. If the user’s full name and email appear in the drop down list below, they have already logged in to Box.Box Invite People
  3. Select their name and level of access.Box Roles
Please note: If an SMU user’s name does not appear after typing in the last name, they have likely not logged in to Box and you must enter them manually. It is very important to use your @smu.edu address (alias@smu.edu). Any other SMU email domain (@mail.smu.edu, @cox, @lyle etc.) will not work!

Receiving an invitation

If you receive an invitation to collaborate from an outside user and do not see the folder after you accept the invitation, it’s likely that they invited you using your older address (@mail.smu.edu, @cox, etc.) and not your default SMU address (@smu.edu). For the time being, please use one of these two workarounds:

If you receive an invitation to collaborate from an outside user and do not see the folder after you accept the invitation, it’s likely that they invited you using your older address (@mail.smu.edu, @cox, etc.) and not your default SMU address (@smu.edu). For the time being, please use one of these two workarounds:

Workaround 1

  1. Login to Box
  2. Click your name in upper right
  3. Click Account Settings.
  4. Under Login and Email Addresses, click Add More Emails.
  5. Enter your Send-As address and click Save.
  6. You will receive an email asking to confirm the new address. Confirm the address by click the link in the email.

Workaround 2

  1. Ask the folder owner to send a new invite using your @smu.edu address.

We plan to resolve this issue in the near future. If you encounter any problems accessing resources in Box, please contact the OIT Help Desk and we will be glad to help!