You Can Still Use Your Phone to Check Voicemail

Exchange Unified Messaging Tips & TricksAlthough many SMU users appreciate the ability to receive missed call notifications and voice mail recordings and transcriptions via their email, several users have expressed a preference for checking voicemail “on the phone,” including those in public settings who enjoy the added security of listening to personal messages using a handset or mobile phone. Here is how to use both: Continue reading You Can Still Use Your Phone to Check Voicemail

How to remove voice mail transcriptions from Unified Messaging Voice Mail

Exchange Unified Messaging Tips & Tricks
The new campus voice mail service (Exchange Unified Messaging) has a feature which provides text transcriptions of voice mail messages to the Inbox by default. The accuracy of these text transcriptions may suffer for callers with accents, or poor quality calls (e..g, cell phone callers with bad reception).

Voice Mail Preview isn't available for this message.We expect the accuracy of these transcriptions to improve when we upgrade the system within the coming months. However, some users may wish to opt out of text transcriptions and check their voice mail by either playing the audio attachment or by dialing into the system at extension 88673. Here is how to disable the transcription feature:

 

  1. Login to webmail.smu.edu. Click the gear icon, click Options, then click General, then click Voice Mail Preview.
    -or-
    Open Outlook, click File Manage Voice Mail.
  2. Under Voice Mail Preview, uncheck “Include preview text with voice messages I receive”.
  3. Click Save.
Updated 07/10/2017: Include updated instructions for the new system.

How to record a greeting for a secondary extension in Unified Messaging

Exchange Unified Messaging Tips & Tricks
Some SMU users have multiple extensions assigned to their personal mailbox for Unified Messaging Voice Mail. The secondary extension could be a department number or resource phone. By default, the same voicemail message will be played for all extensions assigned to a mailbox.

Here is how to record a unique greeting for a secondary extension:

To get started:

In Microsoft Outlook: In Webmail:
  1. Click File -> Manage Voice Mail
  2. Log on via the web interface.
  3. Follow the instructions below.
  1. From Webmail, click Options -> See all Options.
  2. Click Phone.
  3. Follow the instructions below.

To change the greeting:

  1. Under Call Answering Rules, click New Rule.
  2. Enter a name for the rule.
  3. Under Add conditions, select “If the caller dialed my phone extension…”, and select your secondary extension.
  4. Keep the default action, and click “Call the Play on Phone number to play or record a greeting for this call answering rule…”.
  5. Click Yes to save the call answering rule.

You will receive a call which will prompt you to leave a voice mail message. Be sure to include “press pound to leave a message”; this is a requirement for secondary extensions.

If you would like to switch your primary and secondary extensions, please email help@smu.edu to create a help desk ticket.

How to reset your PIN in the new voicemail system

Exchange Unified Messaging Tips & Tricks
When enabled for our new voicemail system (Microsoft Exchange Unified Messaging, or UM), you received a notification email with a temporary PIN. This PIN allows you to access to the voicemail system. If you are a new user, you will need to change it when you first log in to the system.

What happens if you lose your PIN, or misplace the notification email?

There are two options for PIN recovery. 

Please note that the following options are not available for departmental accounts. Please contact the OIT Help Desk to reset a departmental account PIN.

In Microsoft Outlook:

  1. Outlook's Manage VoicemailClick File -> Manage Voice Mail and logon to the web interface.
  2. Click Reset PIN -> “Reset My Voice Mail PIN”, then click “OK”

You will receive an email with a new temporary PIN.

In Webmail:

You can get to the same screen above by logging on to webmail.smu.edu/owa.

  1. Click the gear icon, then click Options.
  2. Click General, then click Reset PIN.
  3. Click “Reset My Voice Mail PIN”, then click “OK”

You will receive an email with a new temporary PIN.

When you receive your temporary 4-digit PIN, call 214-768-8673 and enter your 5-digit telephone extension. You will be prompted to create a new PIN.

Updated 07/10/2017: Include updated instructions for the new system.