Upgrade to Windows 10 & Office 2016

Windows 10Windows 10 is now available

As of July 1st, new campus computers that are ordered are now delivered with Windows 10 Enterprise. If you have an existing Windows 64 bit computer that you would like to upgrade we are offering the Windows 10 package via the LANDesk software portal (LANDesk Portal Manager). If you utilize or support a lab or shared group of computers and would like to request an upgrade within those areas, or for any Windows computers running a 32-bit operating system, please contact the Help Desk for further assistance.

Visit Microsoft’s operating system support page to find out which operating system you have. To learn more about Windows 10 Enterprise features and changes visit the Windows 10 For Business site.

Office 365Have you taken the plunge and upgraded to Office 2016 yet? Just like Windows 10, Office 2016 is also available via the LANDesk software portal (The LANDesk Portal Manager for Windows clients, or LANDesk Workspaces for Mac OS). From LANDesk,  you can select and download installation on your local system. Uninstalling the previous Office products is recommended, but not required. Please contact the OIT Help Desk if you do not see Office 2016 listed or if you have any difficulty accessing the LANDesk Portal Manager.

Don’t forget, installations off of the campus network require you to sign in to the campus VPN client prior to launching LANDesk. Please note that Office 32 bit will be the standard offering for all Windows systems regardless of the version of your computer’s operating system. For more information visit Choose the 32-bit or 64-bit version of Office.

Not sure of the benefits of upgrading to Office 2016? Check out this lynda.com course: Migrating from Office 2013 to Office 2016.  It will give you all the benefits of 2016 including application upgrades in all your favorite Office products!

Canvas WalkMe Provides Canvas WalkThru

Canvas Tips & TricksThe new Canvas WalkMe provides real-time guidance that is easy to follow. WalkMe simplifies the user experience by providing on-screen, step-by-step guidance at the moment of need so that our instructors can complete any task successfully. This makes learning specific Canvas tasks more efficient and boosts SMU’s overall productivity. Continue reading Canvas WalkMe Provides Canvas WalkThru

Duo: What’s in it for me?

DuoIf you haven’t yet enrolled in our new security service, Duo, don’t chalk this blog post up as a friendly reminder but rather an important call to action. Did you know if a hacker compromises your account not only can they get access to critical University information but they can also retrieve personal data such as direct deposit information?  The last thing any employee wants is to learn that the paycheck they thought was being deposited in their account ended up somewhere else. Unfortunately, this has happened in the past and you can read about it in last month’s SMU security report. Continue reading Duo: What’s in it for me?

Upcoming Student Technology Training

One Click Learning
Planning for this fall’s student technology workshops has been underway for several months now. This semester, our continued partnership with the Altshuler Learning Enhancement Center (A-LEC) will be expanded with several new course offerings as part of their Learning Strategies Workshop Schedule. One workshop we are particularly excited about is Digital Note-Taking & Textbook Reading. This 2-in-1 workshop will be jointly hosted by members of the A-LEC and IT Training Team. Continue reading Upcoming Student Technology Training