Duo: What’s in it for me?

DuoIf you haven’t yet enrolled in our new security service, Duo, don’t chalk this blog post up as a friendly reminder but rather an important call to action. Did you know if a hacker compromises your account not only can they get access to critical University information but they can also retrieve personal data such as direct deposit information?  The last thing any employee wants is to learn that the paycheck they thought was being deposited in their account ended up somewhere else. Unfortunately, this has happened in the past and you can read about it in last month’s SMU security report.

What is Duo and how does it work?

Duo is two-factor authentication (2FA) and adds a second layer of security to online services. If you’ve used online banking, no doubt you have interacted with a 2FA system at some point. Duo will verify your identity using a second factor such as a landline, tablet, or mobile device. This prevents access to your data regardless if a hacker has your password and compromised your account.

How 2FA works

Currently, SMU has Duo enabled for payroll, time reporting, HR & benefits areas of my.SMU with plans underway to expand this mode of security within our systems. Duo gives you the protection you need for your direct deposit accounts, bank routing information, tax statements, and other sensitive employee data. However, that protection is only available to you after you enroll in Duo.

How do I begin?

You can get started by visiting our Duo Service page. This page has everything from FAQ’s to step-by-step enrollment instructions both in document and video format.  Don’t forget, our support staff at the Help Desk is always willing to assist as well. You can reach the Help Desk team by calling 214-768-4357 or emailing them at help@smu.edu.



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Laurene Klassen

Laurene Klassen grew up in New England but came to Texas as fast as she could. SMU was one of the first spots she visited in Dallas. Laurene is a Microsoft Certified Trainer and Senior Manager of SMU’s IT Training & Communications Team. In her spare time, she enjoys hiking and outdoor activities with her family.