Technology plays an vital role in classroom instruction. When it doesn’t work as expected, it’s not only a tremendous disruption but it can be quite stressful as well. Knowing that time is of essence, we began planning for a way to decrease the amount of time a class is interrupted due to technology issues or waiting for help to arrive. Continue reading Remote Control Assistance in the Classroom
PaperCut: A New Pay-for-Print Service at SMU
During the summer, OIT stays busy making critical changes, updates, and adding new services in preparation for the new academic year. One of the changes this summer was the implementation of a new pay-for-print solution. PaperCut is the new printing solution offering a number of new features for our campus community. Continue reading PaperCut: A New Pay-for-Print Service at SMU
New AV Event Request Process
The AV team is responsible for supporting classroom equipment as well as campus events. As each event has unique requirements, a new request form has been developed to help streamline these requests. The form allows you to select from various equipment packages depending on your venue and your needs. Once submitted, a ticket will be generated for our AV team.
In order to ensure your event is staffed and set up as desired, please submit the request form at least 5 business days in advance. To access the form, visit smu.edu/oit/services/avservices Continue reading New AV Event Request Process
The IT Help Desk Returns to Fondren Library!
At the end of May, the Help Desk returned to Fondren Library. Our new expanded space is in the west lobby adjacent to the Collaborative Commons and Starbucks Café. If you haven’t yet seen the new renovations in Fondren Library, take a few minutes to come see the improvements. And, when you do, come check out the new help desk area. We’re excited to continue to providing our service back in Fondren Library. Continue reading The IT Help Desk Returns to Fondren Library!
Gaining Visibility into IT Projects
In addition to providing day to day operation of IT services, OIT is engaged in a number of projects to support the University. For instance, even if a department has selected a new software vendor, IT is routinely called upon to assist at some level with an implementation. As we receive projects on a daily basis, each one is reviewed, approved, and then entered into TeamDynamix, our Project Management software. Project Managers are then selected and are responsible for spearheading the project, including communicating with appropriate personnel. We make these project available for review through TeamDynamix.
Project Highlights
We currently have over 60 projects that we are managing. Included are highlights of some of our critical summer projects: Continue reading Gaining Visibility into IT Projects
