Celebrating 20 years of the SMU STAR Program

SMU STAR Program at 20In early 1998, Professor Bonnie Wheeler approached then Director of the Digital Commons Robert Skinner about way to help faculty realize their pedagogical vision but did not have the technical expertise to fulfill it. Out of those early discussions came the Accelerated Student Assistant Program (ASAP) and Student Technology Assistant in Residence (STAR) Program. While the ASAP Boot Camp only lasted a few years, the SMU STAR Program still continues today in its mission to assist faculty on short-term instructional technology projects. Continue reading Celebrating 20 years of the SMU STAR Program

Classrooms Receive Technology Upgrades and Inventory Over Summer

OIT Classroom Technology HomepageDuring the summer, OIT was busy making changes to more than 40 rooms, compiling a full classroom AV inventory, building a webpage that allows faculty and staff to locate rooms that match their technology requirements and installing two new lecture capture solutions in 7 rooms.  We also added the upgraded rooms to our automated control system to notify us in advance of major issues. This brings our total to 145 rooms now configured in the monitoring tool. Continue reading Classrooms Receive Technology Upgrades and Inventory Over Summer

2017 OIT Classroom Summary Report Now Available

2017 OIT Classroom Summery Report Cover
Our 2017 edition of the OIT Classroom Summary Report is now available to the SMU community. In this edition, we discuss the recent classroom updates, new features in the high-tech prototype classrooms, classroom automation, plus emergency assistance and training for the classrooms.

To access the report, click the link below.

View Report

Authenticating to Box@SMU is required before viewing or downloading the report.
This report is confidential and not intended for distribution outside the University.

OIT Updates Technology in SMU Classrooms Over the Summer

Epson ScreenDuring the summer, the AV team tackled a large number of projects to refresh technology in over 116 classrooms.  The list of items was presented to the Academic Technology Council last spring after gathering input from the Schools on wish list items. Towards the end of the semester, six rooms were added and funding authorized to prototype new technology in conjunction with various pedagogical styles. Continue reading OIT Updates Technology in SMU Classrooms Over the Summer

Classroom Technology Planning Report for 2017 Now Available

As we began planning for the summer classroom upgrades, we took a more collaborative approach to the planning and design.

  1. Completed a full inventory of all the classrooms including researching the original installation date of the equipment.
  2. Categorized the rooms into three distinct types that would help guide the design of the technology.
  3. Met with each of the Academic Technology Service Directors to obtain a wish list of classroom upgrades and changes.
  4. Identified rooms from the OIT perspective that needed to be addressed based on the number of support calls and maintenance issues.
  5. Reviewed the full list and assigned estimated quotes for each room.
  6. Determined the rooms that could be completed utilizing the $500,000 allocated for Classroom Upgrades for FY18.

Continue reading Classroom Technology Planning Report for 2017 Now Available

Classroom Technology Refreshes with New Collaboration Devices

The Solstice Pod, just one of the new technologies coming to classrooms this summer.

Working closely with the Academic Technology Service Directors and the Academic Technology Council, we have identified approximately 70 rooms to receive classroom technology upgrades this fiscal year.  We are currently in the process of scheduling the rooms and finalizing bids with our vendors.  The scheduling component will largely determine how many of those rooms we are able to complete over the summer months.  SMU classrooms are still in such heavy use during the summer months that it leaves little time for major upgrade work.

There are a few exciting new changes that are included this year. Continue reading Classroom Technology Refreshes with New Collaboration Devices

Improved Classroom Controls Now Available

There is little question that the classroom is the most prominent place on any university campus. With all of the frequent changes in technology utilized in the educational process, our classroom equipment requires constant attention to make and keep SMU on the cutting edge of what’s needed to shape the next generation of world changers.

Classroom keypadOIT has taken immense strides over the summer to update and improve classrooms across campus. One of the largest projects has been to consolidate the multiple types of control systems into fewer and simpler configurations. This means that no matter what classroom you’re in, the controls for the audio/visual equipment will be the same or very similar. Plus the controls will be easier to understand and more reliable when it matters most. Continue reading Improved Classroom Controls Now Available

Remote Control Assistance in the Classroom

Technology plays an vital role in classroom instruction.  When it doesn’t work as expected, it’s not only a tremendous disruption but it can be quite stressful as well.  Knowing that time is of essence, we began planning for a way to decrease the amount of time a class is interrupted due to technology issues or waiting for help to arrive. Continue reading Remote Control Assistance in the Classroom

Getting TA’s and Others in Your Canvas Course

Canvas Tips & TricksThe process to put people and classes into Canvas is an automated one; whatever information is in my.SMU is what will be used to populate those users and roles into Canvas. There are several designations in my.smu that help to get people in their correct course and role, such as, Instructors, Co-Instructors, TAs, and students. All students, Instructors, secondary instructors, observing/supervising instructors, and students are enrolled every couple of hours throughout the week. Continue reading Getting TA’s and Others in Your Canvas Course

The Help Desk is Moving Back to FLW

We're Moving
Help Desk in FLW
On May 23, the Help Desk will be relocating from the Hughes-Trigg Student Center back to Fondren Library West.  We are looking forward to providing top-notch support in a beautifully renovated space, and in a convenient, central location on campus.

Summer Hours beginning June 1st:

Monday through Thursday  8AM – 9PM
Friday  8AM – 6PM
Saturday and Sunday 12PM – 6PM

Contact Information:

Phone:  214.768.4357
Email:  help@smu.edu
Submit a Ticket Online:  help.smu.edu

Classroom Emergency Support

 Please phone 214-768-8888 to request assistance.

Page updated 05/16/2016 to fixed summer hours.
Page updated 05/17/2016 to add exact move date.