Tag: IT Help Desk

Incoming Students: Tech Essentials for Living on Campus

As you start to move in and begin your life as a Mustang, we would like to help you adjust to your life on campus with a few important IT-related tips and resources related to life on campus.

Securely Connect to the SMU Networks

SMU WirelessThere are several options for connecting to the SMU campus network once you are on campus. To securely connect your computer or mobile device wirelessly, choose the PerunaNet Wi-Fi network, and log in using your SMU ID and password. Of course, the wired network will provide the best performance and security.

Please Note: Wireless printers and certain smart devices, such as voice-activated assistants, smart TVs, and gaming consoles, will need to be registered and connect to SMU_Guest. In addition, personal routers are not permitted on any SMU networks and will be disconnect from the network once detected.

Also, if the wireless goes down in your room, please call 214-768-HELP. We can fix it, but only if we know about it.

You can find out more about the campus wireless networks at smu.edu/wifi. Continue reading Incoming Students: Tech Essentials for Living on Campus

Need Help? We Got You Covered.

Help IconNavigating this semester will be challenging enough.  We know you’ll have questions, and we are here to help!

The IT Help Desk is available 7 days a week to answer your questions and resolve many technology-related issues.  If they are not able to assist with the issue, they will send a ticket for a resolution to the appropriate individuals.  So don’t hesitate to ask for help! Continue reading Need Help? We Got You Covered.

IT Help Desk Winter Break Hours 2019

Help IconThe IT Help Desk closes at 5 p.m. Friday, December 20, 2019, and will be unavailable for walk-in support over the weekend and until Thursday, January 2, 2020.

During winter break, our walk-in hours will be 8 a.m. to 6 p.m., Monday through Friday. Only phone support will be available on weekends until regular semester hours resume on Friday, January 17, 2020. Continue reading IT Help Desk Winter Break Hours 2019

The IT Help Desk: Your Tech Support First Responders

Help IconThe IT Help Desk provides support to the entire campus community. In addition to supporting current faculty, staff, and students, the Help Desk provides limited assistance to retirees, parents and prospective students.  Many of the Help Desk staff are HDI certified and all are committed to providing exceptional service.

The IT Help Desk is available to answer questions regarding any of the services that IT provides and any of the software applications that we support. They are able to assist with network configurations, software troubleshooting and training, email support and configuration, and more. You can reach them at 214-768-HELP (4357), help@smu.edu, or in person at the IT Help Desk in Fondren Library West.  Continue reading The IT Help Desk: Your Tech Support First Responders