The IT Help Desk: Your Tech Support First Responders

Help IconThe IT Help Desk provides support to the entire campus community. In addition to supporting current faculty, staff, and students, the Help Desk provides limited assistance to retirees, parents and prospective students.  Many of the Help Desk staff are HDI certified and all are committed to providing exceptional service.

The IT Help Desk is available to answer questions regarding any of the services that IT provides and any of the software applications that we support. They are able to assist with network configurations, software troubleshooting and training, email support and configuration, and more. You can reach them at 214-768-HELP (4357),, or in person at the IT Help Desk in Fondren Library West.  Continue reading The IT Help Desk: Your Tech Support First Responders

IT Help Desk: Fall 2018 Hours

We’re in full swing with back-to-school! If you need assistance, please don’t hesitate to contact us via phone at 214-768-HELP or by email at Our 7-day a week schedule is available for both remote and walk-in support.

Semester Hours  Phone Hours Walk-in Hours
Monday through Thursday 8:00 AM – 8:00 PM 8:00 AM – 9:00 PM
Friday 8:00 AM – 6:00 PM 8:00 AM – 6:00 PM
Saturday 9:00 AM – 5:00 PM 10:00 AM – 6:00 PM
Sunday 11:00 AM – 6:00PM 12:00 PM – 6:00 PM

Visit for more information on our services and offerings. You can also access the IT Knowledgebase at any time for on-demand documentation.



IT Help Desk launches new Knowledge Base


We have all had it happen. It is minutes after the IT Help Desk has closed for the day and something happens with your computer – WiFi has stopped, you are having issues with your password, or you have some other puzzling question that you just want answered.   If only there was a way to easily find the answer yourself and take care of it. Well, now there is – The OIT Knowledge Base! Continue reading IT Help Desk launches new Knowledge Base

Coming Soon: Boot Camp & SAS Installation by Appointment

UPDATE: This service is now available.

IT Help Desk Appointment ScheduleHave a course this semester that requires Microsoft Excel or SAS? Students are eligible to download SAS, SAS JMP, and Mathematica free of charge under our campus agreement. Starting in Spring 2018, the IT Help Desk will provide a more convenient way for students to request help installing essential software on their personal computers. Continue reading Coming Soon: Boot Camp & SAS Installation by Appointment

New Account Request Forms Launched to Improve Onboarding

Email, Box, Sharepoint, my.SMU, Network drives… these are just a sampling of the IT services provided to SMU community.

New Employee Account Request FormsAlthough many of these services are automatically provisioned for faculty, staff, and students, several are assigned by request only. These requests are generated by forms on which are then processed by a number of teams within OIT as well as departments outside of OIT. The complexity of the process along with the length of time to complete these requests has been a source of frustration for many on campus. Therefore, an Operational Excellence initiative was launched to streamline and shorten the process to assign employee permissions to the various services required to do their job. Continue reading New Account Request Forms Launched to Improve Onboarding

OIT Resources for Your Sitecore Needs

SitecoreSMU’s main website holds around 45,000 web pages, and each one of those pages runs on our Content Management System known as Sitecore. If you have editing privileges on any of SMU’s web pages, you may already know the basics of how Sitecore works, but you also realize how complex and intimidating the system can sometimes be.

If you ever have any problems with Sitecore or are just curious about learning more about what it can do, we have plenty of resources to assist you. Continue reading OIT Resources for Your Sitecore Needs

Help Desk Holiday Hours

OITBeginning December 15th, the IT Help Desk will move to Winter scheduling for hours. Our weekday hours will be 8 a.m. – 6 p.m. The IT Help Desk will also be closed on weekends until the Spring semester.

During the period from December 23rd to January 2nd, we will be closed for the Winter Break. During this time, the IT Help Desk voicemail will still be available for emergency IT issues.

The IT Help Desk will resume normal hours on January 23 in time for the first day of classes.

If you have any questions about these times or hours, please contact the IT Help Desk at 214-768-HELP.

Continue reading Help Desk Holiday Hours