The IT Help Desk closes at 5 p.m. Friday, December 20, 2019, and will be unavailable for walk-in support over the weekend and until Thursday, January 2, 2020.
During winter break, our walk-in hours will be 8 a.m. to 6 p.m., Monday through Friday. Only phone support will be available on weekends until regular semester hours resume on Friday, January 17, 2020. Continue reading IT Help Desk Winter Break Hours 2019
The IT Help Desk provides support to the entire campus community. In addition to supporting current faculty, staff, and students, the Help Desk provides limited assistance to retirees, parents and prospective students. Many of the Help Desk staff are HDI certified and all are committed to providing exceptional service.
The IT Help Desk is available to answer questions regarding any of the services that IT provides and any of the software applications that we support. They are able to assist with network configurations, software troubleshooting and training, email support and configuration, and more. You can reach them at 214-768-HELP (4357), help@smu.edu, or in person at the IT Help Desk in Fondren Library West. Continue reading The IT Help Desk: Your Tech Support First Responders
The IT Help Desk will be closed from Thursday through Saturday for the Thanksgiving Holiday. We will reopen at the regular time on Sunday, November 25, 2018. Happy Thanksgiving Y’all!
In this installment of the OIT Quick Tip, learn about the new IT Knowledgebase that can help solve your technical issues using real-world IT Help Desk know how.
We’re in full swing with back-to-school! If you need assistance, please don’t hesitate to contact us via phone at 214-768-HELP or by email at help@smu.edu. Our 7-day a week schedule is available for both remote and walk-in support.
| Semester Hours | Phone Hours | Walk-in Hours |
| Monday through Thursday | 8:00 AM – 8:00 PM | 8:00 AM – 9:00 PM |
| Friday | 8:00 AM – 6:00 PM | 8:00 AM – 6:00 PM |
| Saturday | 9:00 AM – 5:00 PM | 10:00 AM – 6:00 PM |
| Sunday | 11:00 AM – 6:00PM | 12:00 PM – 6:00 PM |
Visit smu.edu/oit for more information on our services and offerings. You can also access the IT Knowledgebase at any time for on-demand documentation.
IT Connect is published by the Office of Information Technology at Southern Methodist University. 
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