The IT Help Desk provides support to the entire campus community. In addition to supporting current faculty, staff, and students, the Help Desk provides limited assistance to retirees, parents and prospective students. Many of the Help Desk staff are HDI certified and all are committed to providing exceptional service.
The IT Help Desk is available to answer questions regarding any of the services that IT provides and any of the software applications that we support. They are able to assist with network configurations, software troubleshooting and training, email support and configuration, and more. You can reach them at 214-768-HELP (4357), email@example.com, or in person at the IT Help Desk in Fondren Library West. Continue reading The IT Help Desk: Your Tech Support First Responders
We’re in full swing with back-to-school! If you need assistance, please don’t hesitate to contact us via phone at 214-768-HELP or by email at firstname.lastname@example.org. Our 7-day a week schedule is available for both remote and walk-in support.
We have all had it happen. It is minutes after the IT Help Desk has closed for the day and something happens with your computer – WiFi has stopped, you are having issues with your password, or you have some other puzzling question that you just want answered. If only there was a way to easily find the answer yourself and take care of it. Well, now there is – The OIT Knowledge Base! Continue reading IT Help Desk launches new Knowledge Base
Email, Box, Sharepoint, my.SMU, Network drives… these are just a sampling of the IT services provided to SMU community.
Although many of these services are automatically provisioned for faculty, staff, and students, several are assigned by request only. These requests are generated by forms on help.smu.edu which are then processed by a number of teams within OIT as well as departments outside of OIT. The complexity of the process along with the length of time to complete these requests has been a source of frustration for many on campus. Therefore, an Operational Excellence initiative was launched to streamline and shorten the process to assign employee permissions to the various services required to do their job. Continue reading New Account Request Forms Launched to Improve Onboarding
SMU’s main website holds around 45,000 web pages, and each one of those pages runs on our Content Management System known as Sitecore. If you have editing privileges on any of SMU’s web pages, you may already know the basics of how Sitecore works, but you also realize how complex and intimidating the system can sometimes be.
Beginning December 15th, the IT Help Desk will move to Winter scheduling for hours. Our weekday hours will be 8 a.m. – 6 p.m. The IT Help Desk will also be closed on weekends until the Spring semester.
During the period from December 23rd to January 2nd, we will be closed for the Winter Break. During this time, the IT Help Desk voicemail will still be available for emergency IT issues.
The IT Help Desk will resume normal hours on January 23 in time for the first day of classes.
If you have any questions about these times or hours, please contact the IT Help Desk at 214-768-HELP.