The IT Help Desk will be closed from Thursday through Saturday for the Thanksgiving Holiday. We will reopen at the regular time on Sunday, November 25, 2018. Happy Thanksgiving Y’all!
Tag: IT Help Desk
Quick Tip: The IT Help Desk Knowledgebase
In this installment of the OIT Quick Tip, learn about the new IT Knowledgebase that can help solve your technical issues using real-world IT Help Desk know how.
IT Help Desk: Fall 2018 Hours
We’re in full swing with back-to-school! If you need assistance, please don’t hesitate to contact us via phone at 214-768-HELP or by email at help@smu.edu. Our 7-day a week schedule is available for both remote and walk-in support.
| Semester Hours | Phone Hours | Walk-in Hours |
| Monday through Thursday | 8:00 AM – 8:00 PM | 8:00 AM – 9:00 PM |
| Friday | 8:00 AM – 6:00 PM | 8:00 AM – 6:00 PM |
| Saturday | 9:00 AM – 5:00 PM | 10:00 AM – 6:00 PM |
| Sunday | 11:00 AM – 6:00PM | 12:00 PM – 6:00 PM |
Visit smu.edu/oit for more information on our services and offerings. You can also access the IT Knowledgebase at any time for on-demand documentation.
IT Help Desk launches new Knowledge Base
We have all had it happen. It is minutes after the IT Help Desk has closed for the day and something happens with your computer – WiFi has stopped, you are having issues with your password, or you have some other puzzling question that you just want answered. If only there was a way to easily find the answer yourself and take care of it. Well, now there is – The OIT Knowledge Base! Continue reading IT Help Desk launches new Knowledge Base
IT Help Desk Winter Hours 2017–2018
Starting December 14, 2017, the IT Help Desk will move to Winter hours. Our weekday hours will be 8 a.m. – 6 p.m. and the IT Help Desk will be closed on weekends until the weekend of January 20, 2018. Continue reading IT Help Desk Winter Hours 2017–2018
Coming Soon: Boot Camp & SAS Installation by Appointment
UPDATE: This service is now available.
Have a course this semester that requires Microsoft Excel or SAS? Students are eligible to download SAS, SAS JMP, and Mathematica free of charge under our campus agreement. Starting in Spring 2018, the IT Help Desk will provide a more convenient way for students to request help installing essential software on their personal computers. Continue reading Coming Soon: Boot Camp & SAS Installation by Appointment
New Account Request Forms Launched to Improve Onboarding
Email, Box, Sharepoint, my.SMU, Network drives… these are just a sampling of the IT services provided to SMU community.
Although many of these services are automatically provisioned for faculty, staff, and students, several are assigned by request only. These requests are generated by forms on help.smu.edu which are then processed by a number of teams within OIT as well as departments outside of OIT. The complexity of the process along with the length of time to complete these requests has been a source of frustration for many on campus. Therefore, an Operational Excellence initiative was launched to streamline and shorten the process to assign employee permissions to the various services required to do their job. Continue reading New Account Request Forms Launched to Improve Onboarding
OIT Resources for Your Sitecore Needs
SMU’s main website holds around 45,000 web pages, and each one of those pages runs on our Content Management System known as Sitecore. If you have editing privileges on any of SMU’s web pages, you may already know the basics of how Sitecore works, but you also realize how complex and intimidating the system can sometimes be.
If you ever have any problems with Sitecore or are just curious about learning more about what it can do, we have plenty of resources to assist you. Continue reading OIT Resources for Your Sitecore Needs
Help Desk Holiday Hours
Beginning December 15th, the IT Help Desk will move to Winter scheduling for hours. Our weekday hours will be 8 a.m. – 6 p.m. The IT Help Desk will also be closed on weekends until the Spring semester.
During the period from December 23rd to January 2nd, we will be closed for the Winter Break. During this time, the IT Help Desk voicemail will still be available for emergency IT issues.
The IT Help Desk will resume normal hours on January 23 in time for the first day of classes.
If you have any questions about these times or hours, please contact the IT Help Desk at 214-768-HELP.