Starting Monday, December 19, 2022, the IT Help Desk will have reduced hours over the Winter Break. The updated hours are below. The IT Help Desk will return to regular operating hours on Tuesday, January 3, 2023. Continue reading IT Help Desk Hours During Winter Break
Tag: IT Help Desk
OIT Spotlight: The IT Help Desk’s Vanessa & Blake
In this video feature, we’d like to introduce you to some of our IT Help Desk consultants, starting with our friends Blake and Vanessa!
OIT Support Units Help Across Campus and Online
Welcome back! With everything that has been happening of late, we just want to remind you of some support resources we have available for you.
IT Help Desk
Our first line of support is the IT Help Desk. If you have a tech support question or don’t know who to ask for help, reach out, and our team of specialists will assist. We have expanded your support options by adding online chat as a way of contact. Just go to smu.edu/itchat to get started.
Of course, you can still contact via phone (214-768-HELP), email (help@smu.edu), online support form (help.smu.edu), or just walk in and talk to someone at the physical Help Desk within Fondren Library. For a list of current hours, please visit smu.edu/itsupport.
The IT Help Desk also Continue reading OIT Support Units Help Across Campus and Online
Faculty Support and Resources for the Fall Term
The new term is upon us, and as a faculty member, you might be feeling overwhelmed. At OIT, we have dozens of people and resources to help you get going and provide a little relief.
We recently discussed on IT Connect, our IT Help Desk is your best option for timely support with your tech support questions. Whether it is in person, on the phone, or via chat, we are here to help. All the Help Desk staff are HDI certified and committed to providing exceptional service.
Of course, if you are running into technical difficulties during a class, we recommend Continue reading Faculty Support and Resources for the Fall Term
Winter Hours for the IT Help Desk
The Office of Information Technology (OIT) IT Help Desk will have reduced hours this week with walk-in and chat support ending at 6 p.m. and phone support ending at 8 p.m. On Wednesday, phone support will also end at 6 p.m. The IT Help Desk will be closed for regular business operations from Thursday, December 23, 2021, through Sunday, January 2, 2022, for the winter break. Continue reading Winter Hours for the IT Help Desk
