Welcome back! With everything that has been happening of late, we just want to remind you of some support resources we have available for you.
IT Help Desk
Our first line of support is the IT Help Desk. If you have a tech support question or don’t know who to ask for help, reach out, and our team of specialists will assist. We have expanded your support options by adding online chat as a way of contact. Just go to smu.edu/itchat to get started.
Of course, you can still contact via phone (214-768-HELP), email (email@example.com), online support form (help.smu.edu), or just walk in and talk to someone at the physical Help Desk within Fondren Library. For a list of current hours, please visit smu.edu/itsupport.
The IT Help Desk also Continue reading OIT Support Units Help Across Campus and Online
Over the past 12 months, our classrooms received a significant amount of technology and equipment upgrades and changes. During the summer months, work was done in 250 rooms to install the various components necessary to support SMUFlex. During the Winter break, we added more components and changes to approximately 93 rooms to deliver an enhanced SMUFlex course experience. As we prepare now for a fully in-person Fall semester, we will focus our classroom efforts on a variety of maintenance and repair requests with a smaller number of major upgrades than is typical. Continue reading Classroom Upgrade Project for Summer 2021 Launches
We know that the transition to SMUFlex and virtual teaching has not been easy and required a tremendous amount of effort from you. While the new technology should provide an enhanced and simpler experience for your courses, it also adds yet another thing to learn! Rest assured, we’ve made it as simple as possible and have provided multiple resources to help you get acclimated. Continue reading Classroom Technology Resources for 2021
Navigating this semester will be challenging enough. We know you’ll have questions, and we are here to help!
The IT Help Desk is available 7 days a week to answer your questions and resolve many technology-related issues. If they are not able to assist with the issue, they will send a ticket for a resolution to the appropriate individuals. So don’t hesitate to ask for help! Continue reading Need Help? We Got You Covered.
Planning activities are well underway for the various classrooms that will receive technology upgrades and changes during the new fiscal year. The majority of projects will be completed during the summer months. Based on resource capacity and a few scheduling conflicts within the rooms themselves, a handful of rooms will be scheduled during Winter Break. Continue reading Summer 2019 Classroom Upgrade Schedule