The IT Help Desk Returns to Fondren Library!

Help Desk in FLWAt the end of May, the Help Desk returned to Fondren Library. Our new expanded space is in the west lobby adjacent to the Collaborative Commons and Starbucks Café. If you haven’t yet seen the new renovations in Fondren Library, take a few minutes to come see the improvements. And, when you do, come check out the new help desk area. We’re excited to continue to providing our service back in Fondren Library.

As a reminder, the IT Help Desk should be the primary contact point for most of your IT questions.  Any emergency requests should be reported by phone in order to receive the quickest response.  The Help Desk will resolve the issue as quickly as possible or route the ticket to the appropriate contact within OIT.

Semester Hours:

Monday through Thursday: 8:00 AM – 9:00 PM
Friday: 8:00 AM – 6:00 PM
Saturday: 9:00 AM – 5:00 PM*
*Walk-in hours begin at noon.
Sunday: 12:00 PM – 8:00 PM


Phone: 214-768-4357
Online Support:
In Person: Fondren Library West
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Published by

Laurene Klassen

Laurene is the Director of SMU’s IT Training & Communications Team. She enjoys reading, writing, and outdoor activities with her family in her spare time.