The IT Help Desk Returns to Fondren Library!

Help Desk in FLWAt the end of May, the Help Desk returned to Fondren Library. Our new expanded space is in the west lobby adjacent to the Collaborative Commons and Starbucks Café. If you haven’t yet seen the new renovations in Fondren Library, take a few minutes to come see the improvements. And, when you do, come check out the new help desk area. We’re excited to continue to providing our service back in Fondren Library.

As a reminder, the IT Help Desk should be the primary contact point for most of your IT questions.  Any emergency requests should be reported by phone in order to receive the quickest response.  The Help Desk will resolve the issue as quickly as possible or route the ticket to the appropriate contact within OIT.

Semester Hours:

Monday through Thursday: 8:00 AM – 9:00 PM
Friday: 8:00 AM – 6:00 PM
Saturday: 9:00 AM – 5:00 PM*
*Walk-in hours begin at noon.
Sunday: 12:00 PM – 8:00 PM


Phone: 214-768-4357
Online Support:
In Person: Fondren Library West
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Laurene Klassen

Laurene Klassen grew up in New England but came to Texas as fast as she could. SMU was one of the first spots she visited in Dallas. Laurene is a Microsoft Certified Trainer and Senior Manager of SMU’s IT Training & Communications Team. In her spare time, she enjoys hiking and outdoor activities with her family.