The IT Help Desk receives reports daily from individuals having trouble using different websites. These reports seem to be growing more and more frequent, and functionality within websites seems to be impacted with each browser upgrade. The following are some troubleshooting tips we use which may help you the next time an application isn’t working as expected in your browser! Continue reading Internet Browser Troubleshooting Tips
Category: Tech Tips
Lyris Email Lists
Have you been looking for a bulk email option that allows you to use non-SMU emails? Or maybe you want to start a conversation chain for a class? Then take a few minutes and check out this mini-webinar by Assistant Director of the IT Service Desk, Rachel Mulry. She’ll show you the in’s and out’s of requesting a Lyris list and its features.
(The video feature of the webinar comes in at about 1:09; however, the audio works from the beginning.)
Lens Profile and Upright Corrections in Lightroom 5
by Moez Janmohammad
Lightroom has tools built in that allow users to quickly and easily correct lens distortion and vingetting in images. Lenses have distortion because the light “bends” as it enters the front glass, so when it hits the sensor of the camera, it spreads the edges just a bit. Thankfully, digital photography has allowed us to easily fix this distortion.
SMU’s Password Reset Tool
This mini-webinar by IT Help Desk Consultant Zach Peterson show you how to enroll and use SMU’s password reset tool.
You Sent What Email?
Wouldn’t you know it, right after I posted my last blog “Never miss an email again“, I found myself being humbled in a conversation saying “You sent what email?”
In my prior post, I talked about setting alerts in Outlook for those critical emails that you need to respond to right away. However, the messages that rank high in the importance category and require some phone calls or research before I can respond need a different approach. I need those types of messages to stand out in my inbox as a visual reminder of their importance, and for me it’s also a kick in the pants that I better not drop the ball on this one – especially, when it comes to prompt customer service.
How do I solve that dilemma? Conditional Formatting – that is, it’s a great solution if you are a PC user. (Sorry Mac users, it’s not available in Office 2011, but I have read there have been a lot of requests for it in the next release. Maybe you’ll see that in the future.)
Notice in the above pic, you’ll see unread email in the standard blue font and then one in a bold green font. I changed my formatting, so every time I get an email from a specific email account, it stands out with that font. You can specify conditional formatting to occur from specific individuals, when certain keywords are used, etc.
Here’s how…
1. Go to your mail, task, calendar etc. (wherever you want to add conditional formatting)
2. From the View tab, select View Settings 
3. Select Conditional Formatting
4. Click Add and type the name of your rule
5. Click Font and specify the font type, size and color that you want your specified email to display
6. Click the Condition button
7. Specify the condition for your email
8. Click OK
9. Click OK
Will conditional formatting solve my problems for not missing an email again? Probably not, but between this and setting alerts, I’m hopeful it will keep me more organized and lessen my chances of eating humble pie once again!
