Duo – IT Connect

Getting a new phone for the holidays? Don’t leave Duo behind!

Planning to upgrade your phone or get a new one as a gift this holiday season? Don’t forget one critical step: transferring your Duo multi-factor authentication account to your new device. Without a proper transfer, you could end up being locked out of SMU apps and services. Don’t worry—the process is straightforward, and we’re here to help you plan ahead to ensure a smooth transition when returning to campus. Here is how to get started: Continue reading Getting a new phone for the holidays? Don’t leave Duo behind!

Duo Mobile Ends Support for iOS 15 Next Year

We have been notified that, effective February 17, 2025, Duo Mobile will no longer be supported on iOS 15. If you are using iOS 15 or earlier, it is recommended that you upgrade to the latest iOS version to receive ongoing security updates and improvements. Continue reading Duo Mobile Ends Support for iOS 15 Next Year

Duo Verified Push Starts Today

Starting today, SMU requires a Verified Push from Duo Security when accessing the majority of SMU services protected with Duo multi-factor authentication (MFA).

Malicious actors have taken advantage of push harassment and fatigue to exploit weaknesses in security features. To combat this nuisance, the new Verified Push requires you to enter a six-digit numeric code with any push notification. By using a verification code, we ensure only verified users can log in and reduce the chances of someone absent-mindedly accepting a push they did not request. The Verified Push will increase the protection of our MFA solution and help protect your accounts from unauthorized access. Continue reading Duo Verified Push Starts Today

Quick Tip: Trusting a Device in Duo

With the upcoming introduction of Duo’s Verified Push to most SMU services using Duo, we’ve received some questions and concerns about having to enter a code each time you log in. Fortunately, there is an option that helps reduce the amount of times you have to enter a Verified Push code! Continue reading Quick Tip: Trusting a Device in Duo

Duo Verified Push Notifications Further Secure SMU Accounts

With malicious actors continuing to get better at exploiting weaknesses in security features, SMU will soon require a Verified Push from Duo Security to increase the protection of our push-based multi-factor authentication (MFA) solution and protect your account from unauthorized access. Continue reading Duo Verified Push Notifications Further Secure SMU Accounts