IT Help Desk – Page 4

IT Help Desk: Fall 2018 Hours

We’re in full swing with back-to-school! If you need assistance, please don’t hesitate to contact us via phone at 214-768-HELP or by email at help@smu.edu. Our 7-day a week schedule is available for both remote and walk-in support.

Semester Hours	Phone Hours	Walk-in Hours
Monday through Thursday	8:00 AM – 8:00 PM	8:00 AM – 9:00 PM
Friday	8:00 AM – 6:00 PM	8:00 AM – 6:00 PM
Saturday	9:00 AM – 5:00 PM	10:00 AM – 6:00 PM
Sunday	11:00 AM – 6:00PM	12:00 PM – 6:00 PM

Visit smu.edu/oit for more information on our services and offerings. You can also access the IT Knowledgebase at any time for on-demand documentation.

IT Help Desk launches new Knowledge Base

We have all had it happen. It is minutes after the IT Help Desk has closed for the day and something happens with your computer – WiFi has stopped, you are having issues with your password, or you have some other puzzling question that you just want answered. If only there was a way to easily find the answer yourself and take care of it. Well, now there is – The OIT Knowledge Base! Continue reading IT Help Desk launches new Knowledge Base

IT Help Desk Winter Hours 2017–2018

IT Help Desk Hours for Winter Break 2017 Starting December 14, 2017, the IT Help Desk will move to Winter hours. Our weekday hours will be 8 a.m. – 6 p.m. and the IT Help Desk will be closed on weekends until the weekend of January 20, 2018. Continue reading IT Help Desk Winter Hours 2017–2018

Coming Soon: Boot Camp & SAS Installation by Appointment

UPDATE: This service is now available.

IT Help Desk Appointment Schedule Have a course this semester that requires Microsoft Excel or SAS? Students are eligible to download SAS, SAS JMP, and Mathematica free of charge under our campus agreement. Starting in Spring 2018, the IT Help Desk will provide a more convenient way for students to request help installing essential software on their personal computers. Continue reading Coming Soon: Boot Camp & SAS Installation by Appointment

New Account Request Forms Launched to Improve Onboarding

Email, Box, Sharepoint, my.SMU, Network drives… these are just a sampling of the IT services provided to SMU community.

New Employee Account Request Forms Although many of these services are automatically provisioned for faculty, staff, and students, several are assigned by request only. These requests are generated by forms on help.smu.edu which are then processed by a number of teams within OIT as well as departments outside of OIT. The complexity of the process along with the length of time to complete these requests has been a source of frustration for many on campus. Therefore, an Operational Excellence initiative was launched to streamline and shorten the process to assign employee permissions to the various services required to do their job. Continue reading New Account Request Forms Launched to Improve Onboarding