Winter Break (2023) Hours for the IT Help Desk

snowflakeThe Office of Information Technology (OIT) IT Help Desk will have reduced hours next week with walk-in, phone, and chat support ending at 6 p.m. On Thursday, support will wrap at 5 p.m. The IT Help Desk will be closed for regular business operations from Friday, December 22, 2023, through Monday, January 1, 2024, for the winter break. Continue reading Winter Break (2023) Hours for the IT Help Desk

Winter Hours for the IT Help Desk

The Office of Information Technology (OIT) IT Help Desk will have reduced hours this week with walk-in and chat support ending at 6 p.m. and phone support ending at 8 p.m. On Wednesday, phone support will also end at 6 p.m. The IT Help Desk will be closed for regular business operations from Thursday, December 23, 2021, through Sunday, January 2, 2022, for the winter break. Continue reading Winter Hours for the IT Help Desk

IT Help Desk: Fall 2018 Hours

We’re in full swing with back-to-school! If you need assistance, please don’t hesitate to contact us via phone at 214-768-HELP or by email at help@smu.edu. Our 7-day a week schedule is available for both remote and walk-in support.

Semester Hours  Phone Hours Walk-in Hours
Monday through Thursday 8:00 AM – 8:00 PM 8:00 AM – 9:00 PM
Friday 8:00 AM – 6:00 PM 8:00 AM – 6:00 PM
Saturday 9:00 AM – 5:00 PM 10:00 AM – 6:00 PM
Sunday 11:00 AM – 6:00PM 12:00 PM – 6:00 PM

Visit smu.edu/oit for more information on our services and offerings. You can also access the IT Knowledgebase at any time for on-demand documentation.