Introducing STABLE

The Office of Facilities Planning and Design and the Office of Information Technology are pleased to introduce a strategic campus project that will simplify, streamline and enhance service delivery and support at SMU.  Work is underway to implement a software suite to support everything from facilities maintenance requests, space management, room reservations, event requests, IT services, and more.  The vision is to provide a single platform for the SMU community to submit a request for services.  Various campus partners including Facilities, OIT and several other departments will receive those requests and respond.  This blog will serve as a communication platform throughout the project to provide details on each module as well as updates on the project timeline.

If you have any questions about this project, please contact Allison Day or Rachel Mulry.

Latest Updates

  • STABLE Implementation Project is Finally Complete!
    We have now fully completed the original scope of the STABLE implementation project, but we’re not done yet!  In the next year, we will launch a new mobile application for the technicians and continue to enhance the processes and coordination between departments. There are still many opportunities to expand the usage of STABLE to support the customer experience and various business processes at SMU. 
  • OIT Go Live: What to Expect
    We are currently training over 180 staff that will begin using STABLE as part of the OIT migration. On January 2, customers will experience a centralized platform for engaging support from both OIT and Facilities as well as several other departments across campus.
  • Update on the OIT Implementation
    Work is progressing quickly for the OIT Implementation of STABLE. The team is currently building all of the forms and workflows to support the various types of requests. During the first weeks in November, areas currently using STABLE will get a sneak peek of the new environment to provide feedback and recommended changes.  The training…
  • Announcing New Features in STABLE on August 13
    The STABLE team has been diligently building new features and tools to help support SMU faculty, staff and students. On August 13, we will implement several key enhancements that will make it easier for you to submit new requests, manage requests, and communicate with the assigned personnel about the issue.
  • Launching Phase 3
    The STABLE team has been hard at work delivering a number of new features and enhancements during fall of 2022 and spring 2023. The following are a few highlights of development features and key processes that have been completed: Real Estate module configuration and report build Development of several reporting dashboards for Space Management, Maintenance…