Magellan Healthcare’s Employee Assistance Program, (EAP) offers comprehensive virtual therapy options through BetterHelp, the world’s largest online counseling service.
BetterHelp provides counseling for the entire family—individuals, couples and teens (with parental consent and in accordance with applicable law and clinical appropriateness) through the following modalities.  You and our household members can access therapy quickly – typically within 24 hours – through the following options:
- Text message
- Live chat
- Phone conference
- Video conference
You may choose to chat with a therapist online one week and schedule a video session the next week.
How does it work?
Call SMU’s EAP number at 877-704-5696.
- A clinician who will guide you through the process and refer you to BetterHelp, if appropriate, depending on your individual situation.
- BetterHelp will then you through email with a unique questionnaire link.
- Complete the questionnaire and submit it via the BetterHelp platform.
Typically, you will begin communicating with a provider within 24 hours of completing the questionnaire.
Virtual therapy is also an option, in addition to the in-person and telehealth counseling options already available to you through Magellan.
To learn more, visit MagellanAscend.com to review Counseling services and all of the program benefits.
Remember, our Magellan EAP is free, confidential and available to you and your household members 24/7/365.
