Tag: tips

Box@SMU provides the ability to invite other users or collaborators to share and edit content in your Box account. There are some parameters to be observed in the early deployment stages at SMU.

Inviting a collaborator

To invite a collaborator who does not have an SMU account:

1. Open the folder, select “Invite People.”
2. Enter the user’s email address and level of access. If the user does not have a Box account, they will receive an invitation to create a free account.

To invite a collaborator at SMU:

1. Open the folder, select “Invite People.”
2. Enter the user’s last name. If the user’s full name and email appear in the drop down list below, they have already logged in to Box.
3. Select their name and level of access.

Please note: If an SMU user’s name does not appear after typing in the last name, they have likely not logged in to Box and you must enter them manually. It is very important to use your @smu.edu address (alias@smu.edu). Any other SMU email domain (@mail.smu.edu, @cox, @lyle etc.) will not work!

Receiving an invitation

If you receive an invitation to collaborate from an outside user and do not see the folder after you accept the invitation, it’s likely that they invited you using your older address (@mail.smu.edu, @cox, etc.) and not your default SMU address (@smu.edu). For the time being, please use one of these two workarounds:

If you receive an invitation to collaborate from an outside user and do not see the folder after you accept the invitation, it’s likely that they invited you using your older address (@mail.smu.edu, @cox, etc.) and not your default SMU address (@smu.edu). For the time being, please use one of these two workarounds:

Workaround 1

1. Login to Box
2. Click your name in upper right
3. Click Account Settings.
4. Under Login and Email Addresses, click Add More Emails.
5. Enter your Send-As address and click Save.
6. You will receive an email asking to confirm the new address. Confirm the address by click the link in the email.

Workaround 2

1. Ask the folder owner to send a new invite using your @smu.edu address.

We plan to resolve this issue in the near future. If you encounter any problems accessing resources in Box, please contact the OIT Help Desk and we will be glad to help!