Next month, Microsoft Authenticator will be replacing Duo Security as SMU’s primary Multi-Factor Authentication (MFA) solution. While the switch to Authenticator can be done within minutes, we highly encourage you not to wait until the last minute to minimize disruptions to your work and operations. Here is what you can expect starting next month and how you can quickly switch to Microsoft Authenticator. Continue reading Microsoft Authenticator Is Coming; Update Now To Avoid Workflow Disruption
Author: Ian Aberle
Ian Aberle is an Adobe Creative Educator and the Senior IT Communications Specialist & Trainer for the Office of Information Technology (OIT). For over 25 years, he has helped the SMU community use technology and implement digital and web media through multiple roles with the Digital Commons, SMU STAR Program, and now OIT. Ian enjoys photography and road trips with his family in his free time.
OIT Customer Service Continues Excellence in 2025
As we begin the new year, we would like to take a moment to share some of the achievements from OIT’s Customer Service division, which reached significant milestones this past year and expanded programs and services for the campus.
Responding to the call for additional support of AI tools in the workplace, the Training and Communications team launched Continue reading OIT Customer Service Continues Excellence in 2025
Microsoft Authenticator Default MFA Spring 2026
As we wrap up the term, we would like to remind the SMU community that starting next spring, Microsoft Authenticator, with its improved feature set, will be the primary Multi-Factor Authentication (MFA) solution for the University. For most users, this will enable the removal of the Duo Security app—except in a few situations, such as when using High-Performance Computing, where Duo Security will still be required. Continue reading Microsoft Authenticator Default MFA Spring 2026
Hours for the IT Help Desk during the 2025 Winter Break
The IT Help Desk will have reduced hours for the upcoming winter break. The IT Help Desk will be closed for regular business operations from Tuesday, December 23, 2025, through Monday, January 1, 2026, with operations returning to normal on Friday, January 2, 2026. Continue reading Hours for the IT Help Desk during the 2025 Winter Break
Taking Advantage of Microsoft Authenticator Today
For the past couple of months, we have shared the benefits of Microsoft Authenticator. Governance has chosen that Microsoft Authenticator, with its improved feature set, will be the primary Multi-Factor Authentication (MFA) solution for the University starting in Spring 2026. For most of us, this will allow us to leave Duo Security—except for a few situations, like using High-Performance Computing, where Duo Security will still be required.
Continue reading Taking Advantage of Microsoft Authenticator Today
