Here are a few things you need to know about the student email migration to Microsoft Exchange:

• After migration, you will have 50 GB of storage in your email mailbox.
• Your email address will not change.
• All of your content will be moved from your current mailbox.
• You will still have access to the full SMU Address Book.
• You will keep your email even beyond graduation!
• The POP protocol will no longer work after the account migration. If you have configured gmail to pull in your SMU email account, this feature will no longer work via POP after the migration.
• If you have delegated permissions to your account or shared account folders with another individual, those permissions will break until that individual’s mailbox is also moved.

Migration Steps

• Step 1: Identify Large Emails/Attachments
• Step 2: Review of the Migration Process
• Step 3: Access Your New Mailbox after Migration
• Step 4: Reconfigure Email Clients after Migration

Step 1: Identify Large Emails/Attachments

Any attachments or emails larger than 25 MB will cause the migration of your account to fail.  If this occurs, we will contact you to remove the message and reschedule the migration of the account.  If you believe you have a message that exceeds this size limit, please download the attachments onto your computer and then delete the message from your account.

Step 2: Review of the Migration Process

You will receive an email notifying you of your assigned day for migration. Within 24 hours of that assigned day, a process will begin to copy your current mailbox contents to your new Office 365 mailbox.  You will still have full access to your current email through webmail.smu.edu or any configured email clients.

Between 7am and 8am on your assigned day, the final synchronization will occur.  If you are logged into webmail or any email clients at that time, you will simply receive an error.  At that point, you will need to begin accessing your email through Office 365. Interruption to your email access should be less than 5 minutes.

Step 3: Access Your New Mailbox after Migration

To access your new mailbox after migration:

1. Go to office.smu.edu
2. Click Login
3. Enter your @smu.edu email address as the username
4. You will be redirected to another login page
5. Enter your account password
6. You can now access your mail by clicking the Outlook link in the menu bar.  You can switch between other Office 365 services licensed for your account (such as OneDrive) by using that main menu bar as well.

Step 4: Reconfigure Email Clients after Migration

If you have configured your email account on a mobile device or email client, you may need to delete and recreate your device’s email account.  For detailed instructions visit http://www.smu.edu/BusinessFinance/OIT/Projects/Office365.

The general information required for the account setup is listed below:

• Account Type: Exchange/Corporate
• Email: your email address using the @smu.edu format (mustang@smu.edu)
• Server: outlook.office365.com
• Domain: leave this field blank
• Username: your email address using the @smu.edu format (mustang@smu.edu)
• Password:  your SMU password

For more information, please visit http://www.smu.edu/BusinessFinance/OIT/Projects/Office365.

 

Everyone at SMU is united behind a single goal – help prepare our students to become the best they can be. Now, there are exciting news that aim to go a long way to achieve that goal, we are providing Office 365 to every one of our students for free. This automatically updatable, subscription-based software ensures our students always have the latest version of Word, Excel, PowerPoint, OneNote, and more for as long as they’re a student here and the program continues. According to an IDC study, students with Microsoft Office skills are better prepared for work in the professional world and we are pleased to help our students on their road to success.

• Install on up to 5 compatible PCs and Macs, plus 5 tablets (including iPad!)

• Use with OneDrive for automatic device syncing

• Gain valuable skills on the world’s most popular productivity software

• Use the same programs as the faculty to ensure full file fidelity

This offer is available to all students at SMU. To get your free Office 365, visit Office.com/GetOffice365 and follow the download instructions. If you have any trouble, view our service page or contact the IT Help Desk for assistance.