Microsoft has recently streamlined the call transfer process by introducing a new transfer button in Microsoft Teams that will display on your phone later this fall. This new feature will eliminate the confirmation of transfer and improve the overall user experience when transferring calls, making it more intuitive and user-friendly.
The introduction of this feature is part of Microsoft’s ongoing efforts to improve communication tools and ensure that users have access to the latest technological advancements.
Here’s how you’ll be able to easily transfer a call:
- From your call, click Transfer
- Select Transfer Now or Consult first
- Choose the caller you wish to transfer to. (If you have the delegate option, you’ll be prompted to select who you are calling on behalf of.)
- Click the Transfer button in the top right corner.
This feature is expected to roll out campus-wide in the coming weeks. If you need access sooner, please contact the IT Help Desk and request the streamlined transfer option.
For documentation and FAQs on the new phone service, visit smu.edu/phone.
