Early Issues with ExamSoft and El Capitan

Update: ExamSoft announces a new version of SofTest compatible with El Capitan is available now.

Update: ExamSoft announces a new version of SofTest supporting El Capitan will be available by the second week of November.


examsoftEl Capitan (OSX 10.11) was recently released to the public by Apple. While it is exciting to be the first one to use a new OS, if you use ExamSoft, we would urge you to wait.

At this time, ExamSoft’s SofTest is not compatible with El Capitan due to a vulnerability identified during the initial testing. If you are running El Capitan as your OS, ExamSoft will prevent you from downloading or registering SofTest on your device.  We urge you to please refrain from updating to El Capitan until an official support announcement has been made by ExamSoft.

Questions about Mac OS upgrade should be directed to the Help Desk.

If you need to access your ExamSoft account, please visit www.examsoft.com/smu. Log into the account under the ‘Administrator/Faculty’ area.  If you forgot your password, use the ‘Lost Password’ link to have it resent to you.

Post Updated 10/02 to include information about Mac OS upgrading and ExamSoft account login.

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Ian Aberle

Ian Aberle is an Adobe Creative Educator and the Senior IT Communications Specialist & Trainer for the Office of Information Technology (OIT). For over 25 years, he has helped the SMU community use technology and implement digital and web media through multiple roles with the Digital Commons, SMU STAR Program, and now OIT. Ian enjoys photography and road trips with his family in his free time.